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	Operational Excellence: The New Lever of Profitability and Competitive Advantage sponsored by SAP America Inc WHITE PAPER - The paper provides valuable evidence about the benefits of achieving aligned operational excellence. In it you'll discover why companies that build and align their operational capabilities for strategic advantage earn a distinct execution premium in their business performance. Posted: June 5, 2009 \| Published: January 1, 2009 Topics: Business Intelligence \| Business Process Management \| CEOs \| CRM \| ERP \| IT Infrastructure \| Operational Metrics (Systems) \| Regulatory Compliance \| ROI \| Six Sigma \| Strategic Planning \| Supply Chain Management

	Managing IT in a Downturn: Beyond Cost Cutting sponsored by SAP America Inc WHITE PAPER - Downturns give companies a chance to buck conventional wisdom and increase their IT investments. Targeted investments in many areas can generate efficiencies and revenue growth that surpass the savings from straight cost reductions. Posted: June 5, 2009 \| Published: November 1, 2008 Topics: Banking Industry \| CIOs \| CRM \| Dashboards \| Economic Environment \| IT Management \| IT Spending \| Productivity \| Sales Representatives \| Telecommunications Industry

	Identity-Enabled Web Services: Standards-based Identity for Web 2.0 - Today sponsored by Ping Identity Corporation WHITE PAPER - Web Services are emerging as the preeminent method for program-to-program communication across corporate networks as well as the Internet. Securing Web Services has been a challenge until recently. This White Paper discusses how Identity-Enabled Web Services works, and why it is important. Posted: June 5, 2009 \| Published: June 5, 2009 Topics: CRM \| ERP \| SAML \| Security Management \| Security Tokens \| SOA \| SOAP \| Web 2.0 \| Web Services \| WS-Security

	Get Closer To Your Best Customers: A Shift In Customer Strategies In A Time Of Crisis sponsored by SAP America Inc WHITE PAPER - The extraordinary circumstances of the current economic crisis have changed the operating rules for companies of every size, in every industry. Companies now face a unique opportunity to reexamine traditional business practices and make much-needed changes - changes that will help them survive the downturn and flourish with the inevitable up... Posted: June 4, 2009 \| Published: June 2, 2009 Topics: Business Performance Management \| Business Process Reengineering \| CRM \| CRM Analytics Software \| CRM Best Practices \| CRM Software \| Customer Data Integration \| Customer Satisfaction \| Customer Service Best Practices \| Pricing \| Product Management \| Productivity

	Oracle Business Brief: Keeping hold of your customers, especially in tough economic conditions sponsored by Oracle Corporation WHITE PAPER - Midsized companies often feel challenged by their deep pocketed competitors. However, being a midsized business actually makes you more agile in the market. However, this agility is dependent on your ability to manage data, information, and develop processes. This paper will outline how Oracle can help assist your data management solutions. Posted: June 4, 2009 \| Published: January 5, 2009 Topics: Business Development \| Business Intelligence \| Business Management \| CRM \| Customer Loyalty \| Customer Retention \| Middleware \| Scalability Testing

	ONE Oracle News for Midsize Organizations - Issue 05 sponsored by Oracle Corporation WHITE PAPER - In this issue of ONE, Oracle takes a look at how insight combined with effective customer-facing processes can help you rise above your competition while at the same time gaining loyalty with your customers. Posted: June 4, 2009 \| Published: June 4, 2009 Topics: Business Architectures \| Business Continuity Planning \| Business Intelligence \| Business Management \| CRM \| Customer Loyalty \| Customer Retention \| Scalability Testing

	Developing A Universal Approach To Cleansing Customer And Product Data sponsored by SAP America Inc WHITE PAPER - Data quality has always been an important issue for companies, and this is even more the case today. This paper reviews current industry problems concerning data quality, and takes a detailed look at how companies are addressing quality problems with customer, product, and other types of corporate data. Posted: June 4, 2009 \| Published: June 2, 2009 Topics: CRM \| Customer Data Integration \| Customer Data Management \| Data Management \| Data Management Software \| Data Quality \| Data Warehouse Architectures \| Data Warehouses \| Enterprise Content Management \| Enterprise Resource Management \| Master Data Management \| Storage Resource Management

	Data Quality: A Survival Guide For Marketing sponsored by SAP America Inc WHITE PAPER - Direct marketing is about communicating a message to a specific prospect or customer. This white paper from Business Objects, an SAP company, focuses on these concepts as they pertain to marketing, and particularly as they are supported by data quality functions inside of the broader EIM framework. Posted: June 4, 2009 \| Published: June 2, 2009 Topics: CRM \| CRM Best Practices \| Data Governance \| Data Integration \| Data Management \| Data Quality \| Database Management \| Direct Marketing \| Direct Sales Channels \| Enterprise Resource Management \| SAP (Product) \| Storage Resource Management

	SAP® BusinessObjects™ Data Services: One Product For Data Quality and Data Integration sponsored by SAP America Inc WHITE PAPER - Introducing SAP® BusinessObjects™ Data Services breakthrough technology software for the enterprise information management market. The software unifies our leading data-quality and integration solutions - helping your organization to move, transform, and improve virtually any type of data anywhere, at any frequency. Posted: June 4, 2009 \| Published: June 2, 2009 Topics: Business Intelligence \| CRM \| Data Integration \| Data Management \| Data Management Software \| Data Quality \| Enterprise Resource Management \| Storage Resource Management \| Storage Resource Management Software

	Find, Qualify, and Close More Business Faster With a Free Trial of ZoomInfo sponsored by ZoomInfo SOFTWARE DEMO - In today's economy, it is important to take every step you can to ensure sales effectiveness, which includes knowing who to contact and having accurate and helpful information about their company. You can get all this and more with this free trial of ZoomInfo. Posted: May 19, 2009 \| Published: May 19, 2009 Topics: Business Intelligence \| Business Processes \| CRM \| Lead Generation \| Market Research \| Marketing \| Sales \| Sales and Marketing Software \| Sales Contact Management Software

	Learn how to Enhance your Online Customer Relationships sponsored by Actuate WHITE PAPER - To truly meet the needs of the modern banking customer, banks must do more than simply provide multi- siloed, disconnected, and inconsistent channels. This business whitepaper includes recommendations from a leading analyst on driving customer retention. Posted: May 7, 2009 \| Published: May 5, 2009 Topics: Banking Software \| Business Process Management \| CRM \| Customer Data Management \| Customer Self-Service \| Customer Service \| Financial Services Industry \| Online Banking Services \| SOA

	Let Customer Feedback Do the Driving sponsored by SPSS Inc. Worldwide Headquarters WHITE PAPER - As the second installment in The Customer Innovation Series, this paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation. Posted: May 7, 2009 \| Published: May 31, 2007 Topics: CRM \| CRM Analytics \| Customer Data Integration \| Customer Data Management \| Customer Interaction Services \| Customer Profiles \| Customer Satisfaction \| Customer Service

	Turning Customer Interactions into Money: Using Predictive Analytics to Achieve Stellar ROI sponsored by SPSS Inc. Worldwide Headquarters WHITE PAPER - This whitepaper makes the case for using predictive analytics as a catalyst for a company's growth. It includes best practices from several global companies including: Cablecom, Royal & Sun Alliance, and T. Rowe Price. Ultimately, it is about maximizing the level of understanding that can be achieved with customer data. Posted: May 7, 2009 \| Published: December 31, 2008 Topics: CRM \| CRM Analytics \| Customer Data Integration \| Customer Data Management \| Customer Interaction Services \| Customer Profiles \| Customer Satisfaction \| ROI

	The Customer-Driven Innovation Series: The Predictive Enterprise sponsored by SPSS Inc. Worldwide Headquarters WHITE PAPER - Customer data mining and predictive analytics helps achieve customer innovation, strengthen brand and lift sales. Gain further customer insight with four attributes of a predictive enterprise so you can start putting customer innovation to work. Posted: May 5, 2009 \| Published: December 1, 2007 Topics: CRM \| Customer Data Management \| Customer Interaction Services \| Customer Satisfaction \| Marketing \| Predictive Performance Management \| Real-time Analytics \| ROI \| Sales \| User Experience

	Turning Results into Rewards: Survey Analysis and Reporting sponsored by SPSS Inc. Worldwide Headquarters WEBCAST - Please join Jane Hendricks, Product Marketing, and Gregory Crist, Sales Engineer, for this webcast focusing on survey analysis and reporting. See why delivering the right survey research results to the right person at the right time makes all the difference. Posted: May 4, 2009 \| Premiered: February 26, 2009 Topics: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Customer Service \| Customer Service Best Practices \| Surveys

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