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	Boost ROI with Faster, Easier, VISUAL Analytics sponsored by SPSS Inc. Worldwide Headquarters WEBCAST - Join us at this live webcast and learn how you can:<ul> <li>Use RFM analysis to quickly rank customers for high-return marketing</li> <li>Use advanced visualization techniques to uncover segments and patterns in your data, and apply these insights to growth, acquisition, and retention planning</li> <li>and more</li></ul> Posted: May 4, 2009 \| Premiered: February 24, 2009 Topics: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices

	Coinstar Selects the Most Profitable Machine Locations sponsored by SPSS Inc. Worldwide Headquarters CASE STUDY - Coinstar, a coin conversion company, needed to identify new and profitable locations for their coin conversion machines. They turned to SPSS Inc.'s data integration and analysis capabilities with various demographic and geography-based variables. Read this case study for more details. Posted: May 4, 2009 \| Published: May 4, 2009 Topics: CRM \| CRM Analytics \| Customer Data Integration \| Customer Data Management \| Customer Service \| Data Mining \| Demographic Profiles

	Effective Strategies for Capturing the Voice of the Customer sponsored by SPSS Inc. Worldwide Headquarters WEBCAST - This free webcast will show you how to use the data you are already capturing through your feedback programs, as well as data generated through online conversations, to help you gain more value from every customer interaction. Posted: May 4, 2009 \| Premiered: March 12, 2009 Topics: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Customer Interaction Services \| Customer Loyalty \| Customer Satisfaction \| Customer Service \| Data Collection \| Data Management

	Furniture Manufacturer Improves Customer Satisfaction through Customer Analysis with SPSS sponsored by SPSS Inc. Worldwide Headquarters CASE STUDY - Customer knowledge is market advantage. To refine its edge and better manage customer relationships, Haworth needed to learn what was important to its customers and deploy that knowledge to key decision makers. Read how they did it. Posted: May 4, 2009 \| Published: May 4, 2009 Topics: CRM \| CRM Analytics \| CRM Best Practices \| Customer Data Management \| Customer Data Management Software \| Customer Satisfaction

	Reduce Churn Through Enterprise Feedback Management and Predictive Analytics sponsored by SPSS Inc. Worldwide Headquarters CASE STUDY - In this case study, Cablecom recognised the key to tackling churn was to identify the point at which customers become dissatisfied with the service and before they made the decision to switch to an alternative provider. Posted: May 4, 2009 \| Published: May 1, 2009 Topics: Analytic Applications Software \| Business Intelligence \| CRM \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Data Integration \| Customer Data Management

	Globo.com Acquires 200,000 New Customers in 2 years and Reduces Churn by 30% with Data Mining sponsored by SPSS Inc. Worldwide Headquarters CASE STUDY - This Internet service provider/portal operator of Globo, Brazil's largest media conglomerate, delivers the content Brazilian Web users want using PASW Statistics. Posted: May 4, 2009 \| Published: May 4, 2009 Topics: Content Delivery \| Content Management \| Content Networking \| Content Providers \| CRM \| Customer Data Management \| Customer Satisfaction

	10 Ways Predictive Analytics Can Really Help You sponsored by SPSS Inc. Worldwide Headquarters DATA SHEET - This whitepaper details how predictive analysis can help your business. We give you 10 really good reasons on how predictive analytics help you make better, faster decisions, giving your organization a significant competitive advantage in the technology sector. Posted: May 4, 2009 \| Published: May 1, 2009 Topics: Business Intelligence \| Business Intelligence Software \| CRM \| CRM Analytics \| CRM Analytics Software \| CRM Software \| Customer Data Management

	Empower Your Consumer Research Department with Predictive Analytics sponsored by SPSS Inc. Worldwide Headquarters CASE STUDY - In this case study of American Airlines, details are given of their choice to utilize SPSS to manage their customer information. Read on to see how an intensely competitive marketplace led American to chose SPSS. Posted: May 1, 2009 \| Published: May 1, 2009 Topics: Business Intelligence \| Business Intelligence Software \| CRM \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices \| CRM Software

	Best Practices of the Best-Run Sales Organizations: Sales Opportunity Blueprinting sponsored by SAP America Inc WHITE PAPER - Leadership teams in today's strongest sales groups have discovered best practices to achieve exponential results. This SAP Executive Insight looks at leading-edge companies and examines how they excel in areas where most sales organizations struggle. Posted: April 27, 2009 \| Published: April 27, 2009 Topics: CRM \| CRM Best Practices \| CRM Software \| Customer Profiles \| Sales \| Sales Representatives \| SAP (Product) \| Strategic Planning

	Achieving Service Excellence Across The Enterprise: Leveraging Cross-Enterprise Workflow to Organize Around the Customer sponsored by Numara Software WHITE PAPER - Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility.. Posted: April 21, 2009 \| Published: February 1, 2009 Topics: Business Process Automation \| Change Management \| Collaboration \| Compliance (Systems Operations) \| CRM \| Customer Loyalty \| Customer Service \| Customer Support Software \| Knowledge Management \| Reporting Software \| Workflow Software

	Plugging In the Universal Adapter sponsored by Oracle Corporation WHITE PAPER - Oracle User Productivity Kit is the end user training and implementation solution for Oracle and non-Oracle applications. Check out this white paper to understand how you can 'plug in' Oracle User Productivity Kit and use it as the universal adapter for all enterprise application training and implementation needs. Posted: April 7, 2009 \| Published: January 1, 2009 Topics: Business Environment \| Business Intelligence \| Business Management \| CRM \| CRM Best Practices \| ERP \| Infrastructure Management \| Testing

	Accelerating Enterprise Application ROI sponsored by Oracle Corporation WHITE PAPER - Through interviews with service providers, this white paper identifies the most important capabilities of an effective training platform as well as examines the pressures companies and their project managers confront when tackling enterprise application implementations and upgrades. Posted: April 7, 2009 \| Published: December 1, 2008 Topics: Application Infrastructure \| Application Integration \| Business Intelligence \| Business IT Alignment \| CRM \| Economic Environment

	Social CRM Comes of Age sponsored by Oracle Corporation WHITE PAPER - Web 2.0. Collaborative computing. Social media. And now Social CRM. These terms are used interchangeably, and often, to describe the massive transformation taking place across organizations today. What strategies and tools do the newest CRM solutions provide to leverage this new reality? Read this white paper to learn more about Social CRM. Posted: April 1, 2009 \| Published: April 1, 2009 Topics: Collaboration \| CRM \| CRM Analytics \| Customer Service \| Customer Service Best Practices \| Oracle (Product) \| Social Networking

	Effective Negotiating: 5 Rules for Smooth Transactions sponsored by Global Knowledge WHITE PAPER - This white paper discusses five rules for negotiating that can help make the transaction more pleasant for everyone involved and better your chances at getting what you want. Posted: March 13, 2009 \| Published: March 13, 2009 Topics: Consultants \| Consulting Services Industry \| CRM \| CRM Best Practices \| Customer Service \| Human Resources Services \| Knowledge Management \| Negotiation \| Sales \| Sales Consulting Services \| Sales Representatives

	Oracle and Cast Iron Systems: Delivering an Integrated CRM Experience - Podcast sponsored by Cast Iron Systems PODCAST - Hear this Podcast to discover how you can rapidly synchronize your sales and customer service data with a variety of on-premise and on-demand systems. Posted: March 4, 2009 \| Premiered: March 3, 2009 Topics: Application Hosting \| Application Infrastructure \| CRM \| CRM Software \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Oracle (Product) \| Sales \| Software Infrastructure

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