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	Customer Relationship Management: The Winning Strategy in a Challenging Economy sponsored by Microsoft WHITE PAPER - In a growth economy, businesses typically spend aggressively to stoke the growth engine. When money is tight, however, organizations seek more cost-effective ways to nurture their business expansion. This paper explains how organizations can save money over tough times and find themselves better positioned to take the lead when times improve. Posted: September 15, 2009 \| Published: April 8, 2009 Topics: CRM \| CRM Analytics \| CRM Services \| Customer Data Management \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Economic Environment

	The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success sponsored by Microsoft WHITE PAPER - This white paper explains the importance of flexible software architecture, and how the right CRM solution can support and even advance an organization’s ability to evolve in lock-step with changes as they occur--enabling them to attain and maintain a competitive advantage. Posted: September 14, 2009 \| Published: September 14, 2009 Topics: CRM \| CRM Analytics \| CRM Best Practices \| CRM Services \| Customer Data Management \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Support Software

	CRM and Social Networking: Engaging the Social Customer sponsored by Microsoft WHITE PAPER - As social networking sites explode in popularity, the hype and interest continue to build. But sorting the fact from the hype can be a challenge. This paper discusses tangible ways that organizations can extract measurable business value from social networking by leveraging it in conjunction with Customer Relationship Management (CRM) solutions. Posted: September 14, 2009 \| Published: June 9, 2009 Topics: Blogs \| CRM \| CRM Analytics \| Customer Interaction Services \| Customer Loyalty \| Customer Profiles \| Social Computing \| Social Networking \| Web 2.0

	The BI Survey 8: The World's Largest Independent BI Survey sponsored by Board International WHITE PAPER - Now in its eighth year of publication, The BI Survey by Nigel Pendse is an annual report based on the world's largest independent survey of Business Intelligence and Performance Management users. Posted: September 10, 2009 \| Published: September 10, 2009 Topics: Business Intelligence \| Business Intelligence Software \| Business Performance Management \| Business Performance Management Software \| Business Process Management \| Business Processes \| Customer Loyalty \| Data Quality \| Data Warehouses \| OLAP

	Increasing Customer Experience via Rich Information Applications sponsored by Actuate WHITE PAPER - This whitepaper shares key points and recommendations from leading analysts such as Forrester to assist organizations in leveraging RIAs to enhance online user experience. Posted: September 10, 2009 \| Published: September 9, 2009 Topics: Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Financial Services Industry \| Information Management \| Reporting Software

	Efficiency, Effectiveness and Customer Loyalty in the Insurance Contact Center sponsored by Infor CRM WHITE PAPER - Read this paper to learn how important an efficient and effective contact center is and how Infor CRM Epiphany Contact Center enables carriers to create a highly efficient, customer-centric, multichannel contact center, providing a better customer service experience and increasing customer loyalty. Posted: July 22, 2009 \| Published: July 22, 2009 Topics: Contact Center Management \| Contact Center Software \| CRM \| CRM Best Practices \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices

	Innovative Marketing Strategies for Individual and Personal Lines Insurers sponsored by Infor CRM WHITE PAPER - In this paper you will learn just how important each customer interaction is and how companies are turning to Infor CRM Epiphany Inbound Marketing for Insurance to be able to manage their customers on a highly personal basis which greatly increases customer loyalty and satisfaction which will ultimately increase sales and profitability. Posted: July 22, 2009 \| Published: July 22, 2009 Topics: CRM \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Insurance Industry \| Marketing

	Making Interactions More Intelligent Across All Channels in the Retail Finance Industry sponsored by Infor CRM WHITE PAPER - In this paper you will learn the best practices and the bottom-line benefits in multi-channel inbound marketing. Read on to learn more about multi-channel inbound marketing and how Infor CRM Epiphany Inbound Marketing for Retail Finance can help drive revenue out of each customer interaction. Posted: July 22, 2009 \| Published: July 22, 2009 Topics: CRM Services \| CRM Software \| Customer Data Integration \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Marketing \| ROI

	Increase Your Returns Using Event-Based Marketing sponsored by Infor CRM WHITE PAPER - Read this paper to learn how Event-triggered marketing has seen five times the response rate of non-timed mass-marketing campaigns and how your company can take advantage of event-based marketing by using Infor CRM Epiphany Outbound Marketing suite. Posted: July 22, 2009 \| Published: July 22, 2009 Topics: CRM \| CRM Best Practices \| Customer Data Management \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Marketing

	Customer case studies using HP Business Availability Center sponsored by Hewlett-Packard Company WHITE PAPER - Read this paper to see how HP's Business Availability Center software can help you monitor customer experience and proactively identify issues before they become problems. Posted: June 26, 2009 \| Published: June 1, 2009 Topics: Business Development \| Business Intelligence \| Business Management \| CRM \| Customer Loyalty \| Customer Retention \| Enterprise \| Enterprise Content Management \| Enterprise Systems \| ROI \| TCO

	Five Myths of Infrastructure Monitoring: How End-User Monitoring Can Help You Improve Customer Satisfaction sponsored by Hewlett-Packard Company WHITE PAPER - This paper discusses some of the common myths about infrastructure monitoring, and addresses how to ensure your infrastructure monitoring is responsive enough to satisfy and retain your customers. Posted: June 26, 2009 \| Published: May 1, 2008 Topics: Business Intelligence \| Customer Data Integration \| Customer Data Management \| Customer Loyalty \| Customer Retention \| Data Center Management \| Data Centers \| Data Classification \| Data Collection \| Data Recovery

	How Do You Evaluate Which On-Demand CRM Solution is Right for You? sponsored by Oracle Corporation WHITE PAPER - The three main drivers of SaaS adoption-low initial cost of ownership, speed of deployment, and low internal IT resource profile-make SaaS solutions attractive at any time, but even more so in times of a challenging market, provided there is a bona fide business need and the initiative can be expected to create additional revenue or save money. Posted: June 10, 2009 \| Published: January 8, 2009 Topics: CRM \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Self-Service \| Economic Environment

	Creating Enduring Customer Relationships sponsored by Oracle Corporation WHITE PAPER - Read this white paper to learn how investing in a new loyalty solution or improving your existing one will enable you to truly differentiate your business around the customer experience and drive lasting relationships. Posted: June 10, 2009 \| Published: June 10, 2009 Topics: Business Environment \| CRM \| Customer Loyalty \| Customer Profiles \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Oracle (Product) \| Sales

	Differentiate Your Company with Complete CRM sponsored by Oracle Corporation WHITE PAPER - This white paper will expand on what Oracle defines as Complete CRM - how businesses can better engage customers and users, manage customer transactions, and analyze results to adapt and take advantage of changing business and economic circumstances to realize greater value from CRM. Posted: June 10, 2009 \| Published: June 10, 2009 Topics: Business Intelligence \| Business Management \| CRM \| Customer Loyalty \| Customer Retention \| Sales \| Web 2.0

	Protecting and Nurturing Your Brand: Maintain and Grow Brand Value in a Time of Crisis sponsored by SAP America Inc WHITE PAPER - There are many elements that impact a company's brand. Concentrating on a select few lets you control financial investment while maximizing the returned benefit. This SAP Executive Insight focuses on efforts that target a key set of brand-related opportunities and describes how companies can strengthen brand value even in a recession. Posted: June 5, 2009 \| Published: June 5, 2009 Topics: Branding \| Business Process Management \| CRM \| Customer Loyalty \| Customer Satisfaction \| Economic Environment \| Knowledge Management \| Regulatory Compliance \| Risk Management \| SAP (Product)

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