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Effective Strategies for Capturing the Voice of the Customer

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	The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success sponsored by Microsoft WHITE PAPER - This white paper explains the importance of flexible software architecture, and how the right CRM solution can support and even advance an organization’s ability to evolve in lock-step with changes as they occur--enabling them to attain and maintain a competitive advantage. Posted: September 14, 2009 \| Published: September 14, 2009 Topics: CRM \| CRM Analytics \| CRM Best Practices \| CRM Services \| Customer Data Management \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Support Software

	Using Encrypting File System to Protect Microsoft Dynamics CRM Data on a V3c Client Running Windows XP Professional sponsored by Microsoft WHITE PAPER - This white paper explains how to use Encrypting File System (EFS), a feature that is provided by default in the Windows® operating system, to protect data in Microsoft Dynamics CRM clients for Outlook Compatibility Update running on Windows XP Professional Service Pack 2 (SP2). There are many different solutions available to encrypt data on disk. Posted: September 10, 2009 \| Published: June 28, 2007 Topics: CRM \| CRM Software \| Customer Data Management \| Customer Data Management Software \| Customer Retention \| Operating Systems \| Windows XP

	Enhance Your Business Banking Client Relationships with RIA Technologies sponsored by Actuate WHITE PAPER - Web 2.0 applications have forever changed the way that consumers interact with financial firms and those experiences have raised their expectations for online banking. Banks can now deliver Rich Internet Applications that automate business processes while providing a user experience that elicits real enthusiasm in the marketplace. Posted: September 10, 2009 \| Published: September 10, 2009 Topics: Banking Industry \| Business Process Automation \| Business Process Automation Software \| Business Processes \| Customer Data Management \| Customer Satisfaction \| Internet Applications Software \| Web 2.0 \| Web Analytics \| Web Development Tools

	Anatomy of a Siebel CRM Archiving Project sponsored by IBM WHITE PAPER - The basic principles for managing an archiving project presented in this paper can help you initiate and plan an archiving strategy that meets your organization’s requirements. Posted: September 4, 2009 \| Published: February 1, 2008 Topics: Backups \| CRM \| Customer Data Management \| Customer Retention \| Data Management \| Enterprise Content Management

	Wealth Management Firms Choose CRM to Improve Productivity and Client Service sponsored by Microsoft WHITE PAPER - To more clearly understand how wealth management firms are using Microsoft Dynamics CRM, Microsoft turned to IT advisory firm Mainstay Partners for an independent assessment. Mainstay Partners interviewed a number of firms to identify the measurable benefits they have achieved through deploying Microsoft Dynamics CRM. Posted: August 25, 2009 \| Published: August 25, 2009 Topics: CRM \| CRM Software \| Customer Data Integration \| Customer Data Management \| Customer Profiles \| Customer Service \| Microsoft Outlook \| Wealth Management

	Microsoft Dynamics RoleTailored Business Productivity: "Software Designed for Your People" sponsored by Microsoft WHITE PAPER - By automating and streamlining financial, customer relationship and supply chain processes, Microsoft Dynamics brings together people, processes and technologies, increasing the productivity and effectiveness of the business, and helping drive business success. Explore the Microsoft Dynamics Customer Model and how it's reflected in this software. Posted: August 18, 2009 \| Published: March 1, 2007 Topics: CRM \| CRM Software \| Customer Data Management \| Customer Service \| Microsoft Office \| Productivity \| Software \| Supply Chain Management \| User Experience

	Increase Your Returns Using Event-Based Marketing sponsored by Infor CRM WHITE PAPER - Read this paper to learn how Event-triggered marketing has seen five times the response rate of non-timed mass-marketing campaigns and how your company can take advantage of event-based marketing by using Infor CRM Epiphany Outbound Marketing suite. Posted: July 22, 2009 \| Published: July 22, 2009 Topics: CRM \| CRM Best Practices \| Customer Data Management \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Marketing

	Retaining Customers in Today's Economic Landscape: Improving SAP Order Management sponsored by Esker Inc. WHITE PAPER - This paper will present the challenges businesses face in implementing effective order management and will help in overcoming these challenges. You will learn the benefits of the Esker Platform over its competitors and be presented with a case study documenting companies that implemented the Esker platform to beat their order management problems. Posted: July 10, 2009 \| Published: July 10, 2009 Topics: Business Performance Management \| CRM \| CRM Services \| Customer Data Management \| Customer Service \| ERP \| Order Management Systems \| Productivity \| SAP (Product)

	Five Myths of Infrastructure Monitoring: How End-User Monitoring Can Help You Improve Customer Satisfaction sponsored by Hewlett-Packard Company WHITE PAPER - This paper discusses some of the common myths about infrastructure monitoring, and addresses how to ensure your infrastructure monitoring is responsive enough to satisfy and retain your customers. Posted: June 26, 2009 \| Published: May 1, 2008 Topics: Business Intelligence \| Customer Data Integration \| Customer Data Management \| Customer Loyalty \| Customer Retention \| Data Center Management \| Data Centers \| Data Classification \| Data Collection \| Data Recovery

	The Great Debate: Buy Versus Build sponsored by Oracle Corporation WHITE PAPER - This white paper explores the relative pros and cons of deploying pre-built analytic applications from Oracle versus building a custom data warehouse against Oracle E-Business Suite, PeopleSoft, Siebel or similar systems. Posted: June 24, 2009 \| Published: June 23, 2009 Topics: Business Intelligence \| Customer Data Management \| Data Center Construction \| Data Center Infrastructure Efficiency \| Data Management \| Data Warehouse Architectures \| Data Warehouse Software \| Data Warehouses \| Oracle (Product)

	Self-Service That Really Serves sponsored by Oracle Corporation WHITE PAPER - To truly meet the demands of the informed consumer, self-service solutions must have fully integrated e-commerce and e-billing systems that accommodate every aspect of the online customer experience. Read this free white paper to learn about all-in-one systems that build your brand and keep customers coming back. Posted: June 10, 2009 \| Published: June 10, 2009 Topics: CRM \| Customer Data Management \| Customer Retention \| Customer Support Software \| eBook Software \| eBusiness Software \| eCommerce \| Sales \| Sales Force Automation

	Overall Approach To Data Quality ROI sponsored by SAP America Inc WHITE PAPER - Data quality is an elusive subject that can defy measurement and yet be critical enough to derail any single IT project, strategic initiative, or even a company as a whole. This paper from Business Objects examines an overall approach to data quality ROI including 6 key steps to help you realize tangible ROI on your data quality initiative. Posted: June 4, 2009 \| Published: June 2, 2009 Topics: Content Management \| Customer Data Management \| Data Auditing \| Data Governance \| Data Integration \| Data Management \| Data Migration \| Data Profiling \| Data Quality \| Enterprise Resource Management \| ROI

	Developing A Universal Approach To Cleansing Customer And Product Data sponsored by SAP America Inc WHITE PAPER - Data quality has always been an important issue for companies, and this is even more the case today. This paper reviews current industry problems concerning data quality, and takes a detailed look at how companies are addressing quality problems with customer, product, and other types of corporate data. Posted: June 4, 2009 \| Published: June 2, 2009 Topics: CRM \| Customer Data Integration \| Customer Data Management \| Data Management \| Data Management Software \| Data Quality \| Data Warehouse Architectures \| Data Warehouses \| Enterprise Content Management \| Enterprise Resource Management \| Master Data Management \| Storage Resource Management

	Learn how to Enhance your Online Customer Relationships sponsored by Actuate WHITE PAPER - To truly meet the needs of the modern banking customer, banks must do more than simply provide multi- siloed, disconnected, and inconsistent channels. This business whitepaper includes recommendations from a leading analyst on driving customer retention. Posted: May 7, 2009 \| Published: May 5, 2009 Topics: Banking Software \| Business Process Management \| CRM \| Customer Data Management \| Customer Self-Service \| Customer Service \| Financial Services Industry \| Online Banking Services \| SOA

	Let Customer Feedback Do the Driving sponsored by SPSS Inc. Worldwide Headquarters WHITE PAPER - As the second installment in The Customer Innovation Series, this paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation. Posted: May 7, 2009 \| Published: May 31, 2007 Topics: CRM \| CRM Analytics \| Customer Data Integration \| Customer Data Management \| Customer Interaction Services \| Customer Profiles \| Customer Satisfaction \| Customer Service

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