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sponsored by Citrix Online

WHITE PAPER - Download this new MarketingSherpa study to discover the leading causes for attendees to drop out of Webinars and what you can do to sharpen your presentations.
Posted: August 21, 2009 | Published: August 19, 2009

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Topics:  Communications Software | CRM | Customer Service | Customer Service Best Practices | Marketing | Presentation Software | Webcasts


sponsored by Citrix Online

WHITE PAPER - This new Quantum Leap Marketing white paper explores how to successfully market and sell services with Webinars so that you get maximum mileage out of your marketing budget.
Posted: August 21, 2009 | Published: June 1, 2009

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Topics:  B2B | CRM | Customer Service | Customer Service Best Practices | Customer Support Software | Marketing | Sales | Sales Channels | Webcasts


sponsored by Infor CRM

WHITE PAPER - Read this paper to learn how important an efficient and effective contact center is and how Infor CRM Epiphany Contact Center enables carriers to create a highly efficient, customer-centric, multichannel contact center, providing a better customer service experience and increasing customer loyalty.
Posted: July 22, 2009 | Published: July 22, 2009

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Topics:  Contact Center Management | Contact Center Software | CRM | CRM Best Practices | Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices


sponsored by Infor CRM

WHITE PAPER - In this paper you will learn just how important each customer interaction is and how companies are turning to Infor CRM Epiphany Inbound Marketing for Insurance to be able to manage their customers on a highly personal basis which greatly increases customer loyalty and satisfaction which will ultimately increase sales and profitability.
Posted: July 22, 2009 | Published: July 22, 2009

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Topics:  CRM | CRM Software | Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Insurance Industry | Marketing


sponsored by Infor CRM

WHITE PAPER - In this paper you will learn the best practices and the bottom-line benefits in multi-channel inbound marketing. Read on to learn more about multi-channel inbound marketing and how Infor CRM Epiphany Inbound Marketing for Retail Finance can help drive revenue out of each customer interaction.
Posted: July 22, 2009 | Published: July 22, 2009

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Topics:  CRM Services | CRM Software | Customer Data Integration | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Marketing | ROI


sponsored by Infor CRM

WHITE PAPER - Read this paper to learn how Event-triggered marketing has seen five times the response rate of non-timed mass-marketing campaigns and how your company can take advantage of event-based marketing by using Infor CRM Epiphany Outbound Marketing suite.
Posted: July 22, 2009 | Published: July 22, 2009

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Topics:  CRM | CRM Best Practices | Customer Data Management | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Marketing


sponsored by IBM

WHITE PAPER - Download this white paper for an extensive summary of <i>The Performance Manager, Proven Strategies for Turning Information into Higher Business Performance</i>, a book that examines the partnership between decision-makers and the people who provide them with information to drive better decisions.
Posted: July 20, 2009 | Published: February 14, 2008

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Topics:  Business Environment | Business Integration Software | Business Intelligence | Business Management | Business Performance Management | Business Process Management | Business Service Management | Business Structures | Business Systems | Customer Service Best Practices


sponsored by BMC Software, Inc

WHITE PAPER - The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this whitepaper to discover the path to proper service desk consolidation and its many benefits.
Posted: June 18, 2009 | Published: June 15, 2009

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Topics:  Customer Satisfaction | Customer Service Best Practices | Customer Support Software | Help Desk Management | Help Desk Management Services | Help Desk Software | IT Best Practices | Service Level Management


sponsored by FICO

WHITE PAPER - Download this paper and learn about a decision making solution that will help you survive in this difficult economy by managing decisions with greater precision, agility, speed and consistency while driving down costs.
Posted: June 15, 2009 | Published: February 1, 2009

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Topics:  Business Intelligence | Business Management | Business Process Management | Business Service Management | CRM | Customer Service Best Practices | Decision Support Systems | SOA


sponsored by Oracle Corporation

WHITE PAPER - Read this free white paper to see how mobile CRM will give your sales team a winning record on the road.
Posted: June 10, 2009 | Published: June 10, 2009

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Topics:  Customer Satisfaction | Customer Service Best Practices | Mobile CRM | Mobile Device Management | Mobile Workers | Sales | Sales Force Automation | Smart Phones


sponsored by Oracle Corporation

WHITE PAPER - When the economy turns around, as it will, how will your organization be poised to take advantage of the next expansion? Read the latest white paper written by Steve Diamond, Sr. Director, Product Marketing at Oracle, to learn six areas your organization can focus on to improve business results.
Posted: June 10, 2009 | Published: June 10, 2009

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Topics:  Budgeting | CRM | Customer Retention | Customer Service Best Practices | Downtime | Economic Environment | Sales


sponsored by Oracle Corporation

WHITE PAPER - Read this white paper to learn how investing in a new loyalty solution or improving your existing one will enable you to truly differentiate your business around the customer experience and drive lasting relationships.
Posted: June 10, 2009 | Published: June 10, 2009

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Topics:  Business Environment | CRM | Customer Loyalty | Customer Profiles | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Oracle (Product) | Sales


sponsored by SAP America Inc

WHITE PAPER - The extraordinary circumstances of the current economic crisis have changed the operating rules for companies of every size, in every industry. Companies now face a unique opportunity to reexamine traditional business practices and make much-needed changes - changes that will help them survive the downturn and flourish with the inevitable up...
Posted: June 4, 2009 | Published: June 2, 2009

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Topics:  Business Performance Management | Business Process Reengineering | CRM | CRM Analytics Software | CRM Best Practices | CRM Software | Customer Data Integration | Customer Satisfaction | Customer Service Best Practices | Pricing | Product Management | Productivity


sponsored by Oracle Corporation

WHITE PAPER - Web 2.0. Collaborative computing. Social media. And now Social CRM. These terms are used interchangeably, and often, to describe the massive transformation taking place across organizations today. What strategies and tools do the newest CRM solutions provide to leverage this new reality? Read this white paper to learn more about Social CRM.
Posted: April 1, 2009 | Published: April 1, 2009

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Topics:  Collaboration | CRM | CRM Analytics | Customer Service | Customer Service Best Practices | Oracle (Product) | Social Networking


16 - 29 of 29 Matches

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