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	The Three Pillars of Effective Returns Management: Visibility, Automation and Reconciliation sponsored by TAKE Supply Chain WHITE PAPER - Returns management is an area that poses incredible challenges and opportunities for businesses. This paper will act as a guide to help you implement more effective returns management. Read on to learn more about the three pillars of effective returns management and how they can be used to drive significant costs out of returns lifecycle. Posted: October 14, 2009 \| Published: October 14, 2009 Topics: Business Process Automation \| Business Process Automation Software \| Customer Loyalty \| Customer Satisfaction \| PLM \| Product Life Cycles \| Supply Chain Management \| Supply Chain Software

	How to Embrace CRM and Make it Succeed in Your Organization sponsored by SYSPRO WHITE PAPER - This White Paper shows you how the Customer Relationship has changed and what companies are doing to secure those customers. Posted: October 12, 2009 \| Published: October 12, 2009 Topics: CRM \| CRM Analytics \| CRM Best Practices \| CRM Services \| Customer Data Integration \| Customer Interaction Services \| Customer Loyalty \| Customer Satisfaction \| ERP

	Circumstances and Customers Have Changed: Has Your Loyalty Program Kept Pace? sponsored by Oracle Corporation WHITE PAPER - According to the 2009 COLLOQUY Loyalty Marketing Census, while the average household is enrolled in 14.1 loyalty programs, they're only active in 6.2 programs. In fact, poorly implemented loyalty strategies can actually diminish customer loyalty. So what do you do? Find out in this new complimentary white paper by Peppers & Rogers Group and Oracle. Posted: October 2, 2009 \| Published: October 2, 2009 Topics: CRM \| CRM Best Practices \| Customer Loyalty \| Customer Profiles \| Customer Satisfaction \| Customer Service

	Customer Relationship Management: The Winning Strategy in a Challenging Economy sponsored by Microsoft WHITE PAPER - In a growth economy, businesses typically spend aggressively to stoke the growth engine. When money is tight, however, organizations seek more cost-effective ways to nurture their business expansion. This paper explains how organizations can save money over tough times and find themselves better positioned to take the lead when times improve. Posted: September 15, 2009 \| Published: April 8, 2009 Topics: CRM \| CRM Analytics \| CRM Services \| Customer Data Management \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Economic Environment

	The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success sponsored by Microsoft WHITE PAPER - This white paper explains the importance of flexible software architecture, and how the right CRM solution can support and even advance an organization’s ability to evolve in lock-step with changes as they occur--enabling them to attain and maintain a competitive advantage. Posted: September 14, 2009 \| Published: September 14, 2009 Topics: CRM \| CRM Analytics \| CRM Best Practices \| CRM Services \| Customer Data Management \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Support Software

	Increasing Customer Experience via Rich Information Applications sponsored by Actuate WHITE PAPER - This whitepaper shares key points and recommendations from leading analysts such as Forrester to assist organizations in leveraging RIAs to enhance online user experience. Posted: September 10, 2009 \| Published: September 9, 2009 Topics: Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Financial Services Industry \| Information Management \| Reporting Software

	Enhance Your Business Banking Client Relationships with RIA Technologies sponsored by Actuate WHITE PAPER - Web 2.0 applications have forever changed the way that consumers interact with financial firms and those experiences have raised their expectations for online banking. Banks can now deliver Rich Internet Applications that automate business processes while providing a user experience that elicits real enthusiasm in the marketplace. Posted: September 10, 2009 \| Published: September 10, 2009 Topics: Banking Industry \| Business Process Automation \| Business Process Automation Software \| Business Processes \| Customer Data Management \| Customer Satisfaction \| Internet Applications Software \| Web 2.0 \| Web Analytics \| Web Development Tools

	Innovative Marketing Strategies for Individual and Personal Lines Insurers sponsored by Infor CRM WHITE PAPER - In this paper you will learn just how important each customer interaction is and how companies are turning to Infor CRM Epiphany Inbound Marketing for Insurance to be able to manage their customers on a highly personal basis which greatly increases customer loyalty and satisfaction which will ultimately increase sales and profitability. Posted: July 22, 2009 \| Published: July 22, 2009 Topics: CRM \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Insurance Industry \| Marketing

	Making Interactions More Intelligent Across All Channels in the Retail Finance Industry sponsored by Infor CRM WHITE PAPER - In this paper you will learn the best practices and the bottom-line benefits in multi-channel inbound marketing. Read on to learn more about multi-channel inbound marketing and how Infor CRM Epiphany Inbound Marketing for Retail Finance can help drive revenue out of each customer interaction. Posted: July 22, 2009 \| Published: July 22, 2009 Topics: CRM Services \| CRM Software \| Customer Data Integration \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Marketing \| ROI

	Efficiency, Effectiveness and Customer Loyalty in the Insurance Contact Center sponsored by Infor CRM WHITE PAPER - Read this paper to learn how important an efficient and effective contact center is and how Infor CRM Epiphany Contact Center enables carriers to create a highly efficient, customer-centric, multichannel contact center, providing a better customer service experience and increasing customer loyalty. Posted: July 22, 2009 \| Published: July 22, 2009 Topics: Contact Center Management \| Contact Center Software \| CRM \| CRM Best Practices \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices

	Increase Your Returns Using Event-Based Marketing sponsored by Infor CRM WHITE PAPER - Read this paper to learn how Event-triggered marketing has seen five times the response rate of non-timed mass-marketing campaigns and how your company can take advantage of event-based marketing by using Infor CRM Epiphany Outbound Marketing suite. Posted: July 22, 2009 \| Published: July 22, 2009 Topics: CRM \| CRM Best Practices \| Customer Data Management \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Marketing

	IT Impact on Telecommunications Order Fallout - A Survey of Large Global Businesses sponsored by Progress Software WHITE PAPER - As the following pages will demonstrate, the evidence is that improving Business Transaction Assurance presents a real bottom-line opportunity and is moving high up the business agenda. However, companies' current systems are not equipped with the necessary tools to manage and control such transactions. Posted: June 30, 2009 \| Published: April 1, 2009 Topics: Customer Satisfaction \| Economic Environment \| IT Infrastructure \| Leisure Industry \| Telecommunications Industry \| Transaction Processing Services \| Travel Industry

	How the Fastest Growing Companies Use Business Intelligence sponsored by Information Builders WHITE PAPER - This paper investigates various levels of business intelligence, discusses the challenges organizations face with today's typical BI deployments, and highlights how many high-growth companies have implemented strategic, analytical, and operational initiatives to work seamlessly together to enhance performance and boost competitive advantage. Posted: June 22, 2009 \| Published: June 19, 2009 Topics: Analytic Applications Software \| Business Intelligence \| Business Intelligence Software \| Business Performance Management \| CIOs \| Customer Satisfaction \| Dashboards \| SMBs

	Analyzing the Total Cost of a Global Service Desk sponsored by CompuCom Systems, Inc. WHITE PAPER - Do you know what it really costs to operation your Service Desk? If your organization has not addressed Total Cost of Ownership, you are probably experiencing out-of-control cost increases and reduced service quality for end-user support. Read this white paper to learn about CompuCom's Service Desk solution. Posted: June 22, 2009 \| Published: April 1, 2009 Topics: Best Practices \| Business Intelligence \| Customer Satisfaction \| Economic Environment \| IT Spending \| Service Level Management \| SLA \| Strategic Planning \| TCO

	Service Desk Consolidation Cuts Costs and Increases Service Quality sponsored by BMC Software, Inc WHITE PAPER - The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this whitepaper to discover the path to proper service desk consolidation and its many benefits. Posted: June 18, 2009 \| Published: June 15, 2009 Topics: Customer Satisfaction \| Customer Service Best Practices \| Customer Support Software \| Help Desk Management \| Help Desk Management Services \| Help Desk Software \| IT Best Practices \| Service Level Management

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