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	Sustained Growth Through Operational Excellence sponsored by SAP America Inc WHITE PAPER - Operational excellence is a simple concept with complex implications. Consistently doing things well across every element of the value chain is clear enough in principle. The ultimate goal is a "single source of truth" where senior executives have shared visibility into all parts of the organisation, enabling management by facts. Posted: June 5, 2009 \| Published: June 2, 2009 Topics: Business IT Alignment \| Business Metrics \| Business Process Management \| Enterprise Resource Management \| Financial Reporting \| Financial Systems \| Financing \| Marketing \| Operational Metrics (Systems) \| Sales Information Systems

	Enabling The Lean Enterprise: A Three-Tiered Approach to Improving Your Operations sponsored by SAP America Inc WHITE PAPER - Recently, many businesses have used lean principles to move from a decentralized corporate management mode to a hybrid model - recognizing that different functions require different levels of centralized management to be efficient and effective. Read this whitepaper to learn a three-tiered approach to improving your operations. Posted: June 4, 2009 \| Published: June 2, 2009 Topics: Business Performance Management \| Business Process Management \| Business Process Reengineering \| Business Processes \| Corporate Governance \| Enterprise Architectures \| Enterprise Resource Management \| Lean Production \| Marketing \| Supply Chain Management

	The Customer-Driven Innovation Series: The Predictive Enterprise sponsored by SPSS Inc. Worldwide Headquarters WHITE PAPER - Customer data mining and predictive analytics helps achieve customer innovation, strengthen brand and lift sales. Gain further customer insight with four attributes of a predictive enterprise so you can start putting customer innovation to work. Posted: May 5, 2009 \| Published: December 1, 2007 Topics: CRM \| Customer Data Management \| Customer Interaction Services \| Customer Satisfaction \| Marketing \| Predictive Performance Management \| Real-time Analytics \| ROI \| Sales \| User Experience

	Who Are My Best Customers? sponsored by SPSS Inc. Worldwide Headquarters WHITE PAPER - Who are my best customers? If you manage sales, marketing, or customer service, you want an answer to that. That's because implementing successful strategies for every customer segment is critical to increasing business profits. This paper describes just a few of the ways that you can use analytics to better understand your customers. Posted: February 20, 2009 \| Published: February 20, 2009 Topics: Business Intelligence \| Customer Service \| Data Management \| Databases \| Marketing \| Sales

	The Five Keys to Organic Growth: How to Drive Profitable Relationships with Predictive Analytics sponsored by SPSS Inc. Worldwide Headquarters WHITE PAPER - This paper makes the case for using predictive analytics to drive organic growth, and gives two different methods for measuring financial return. Posted: February 20, 2009 \| Published: February 20, 2009 Topics: Business Process Management \| CRM \| Data Mining \| Marketing \| Risk Management \| ROI

	Mastering New Challenges in Text Analytics: Making Unstructured Data Ready for Predictive Analytics sponsored by SPSS Inc. Worldwide Headquarters WHITE PAPER - This paper briefly defines text analytics, describes various approaches to text analytics, and then focuses on the natural language processing techniques used by SPSS Inc.'s text analytics solutions. Posted: February 20, 2009 \| Published: February 20, 2009 Topics: Business Processes \| CRM \| Customer Loyalty \| Customer Service \| Data Mining \| Databases \| Instant Messaging \| Marketing

	CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success sponsored by Pivotal CRM, a CDC Software solution WHITE PAPER - This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your business. Posted: February 20, 2009 \| Published: February 20, 2009 Topics: Business Process Management \| CRM \| CRM Software \| Customer Loyalty \| Marketing \| ROI \| Sales \| Software as a Service \| Strategic Planning \| TCO \| User Experience

	CRM Built for Customer Service: The Executive Guide to Selecting CRM that Meets Service Needs sponsored by Pivotal CRM, a CDC Software solution WHITE PAPER - This paper explores core principles companies can use to help them select a CRM system. Posted: February 20, 2009 \| Published: February 20, 2009 Topics: CRM \| Customer Service \| Data Management \| Marketing \| Sales \| SLA \| Switching \| User Experience

	Leverage ERP for Sales & Operations Planning sponsored by IFS WHITE PAPER - Read this white paper to learn how to use your ERP to facilitate Sales and Operations Planning (S&OP), which helps manufacturers rapidly adjust to changes in the market. Posted: January 12, 2009 \| Published: January 12, 2009 Topics: CRM \| Enterprise Systems \| ERP \| Marketing \| Sales \| Software \| Strategic Planning

	How to Use the Six Laws of Persuasion during a Negotiation sponsored by Global Knowledge WHITE PAPER - Discover the Six Laws of Persuasion and learn how to use them to conduct more effective negotiations. Posted: December 10, 2008 \| Published: October 1, 2006 Topics: Business Environment \| Contract Management \| Leadership \| Marketing \| Negotiation \| Sales \| Strategic Planning \| Supplier Relationship Management \| Training and Educational Services \| Vendor Selection

	Addressing the challenges of implementing a customer-centric strategy sponsored by Infor CRM WHITE PAPER - The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints. Posted: December 5, 2008 \| Published: December 5, 2008 Topics: Business Processes \| Call Centers \| Customer Service \| Enterprise \| Marketing \| Sales

	Increase Profits and Customer Satisfaction in the Communications Industry sponsored by Infor CRM WHITE PAPER - Leading companies are placing more emphasis on inbound marketing and intelligent customer interactions as the means for building powerful customer relationships that boost profitable growth. Posted: December 5, 2008 \| Published: December 5, 2008 Topics: Business Intelligence \| Call Centers \| Competition \| CRM \| CRM Analytics \| Data Warehouses \| Databases \| Marketing \| ROI

	Populating a Data Quality Scorecard with Relevant Metrics sponsored by DataFlux Corporation WHITE PAPER - Too often, data governance teams rely on existing measurements as the metrics used to populate a data quality scorecard. But without a defined understanding of the relationship between specific measurement scores and the business's success criteria.. Posted: June 26, 2008 \| Published: June 4, 2008 Topics: Data Classification \| Data Quality \| Data Visualization \| Marketing \| Master Data Management

	Top 5 Best Practices for Creating Effective Campaign Dashboards sponsored by Tableau Software WHITE PAPER - We can define an effective marketing dashboard as one that enables marketers to visually display relevant and current campaign, customer, advertising and/or branding information needed to achieve marketing objectives. Posted: June 4, 2008 \| Published: June 1, 2008 Topics: Best Practices \| Dashboards \| Marketing \| ROI \| Sales and Marketing Software \| Security

	Top 10 Reasons Customers Choose SAP for Business Transformation sponsored by SAP America Inc WHITE PAPER - SAP is a customer’s company, whose organization is designed for, and encouraging of, innovation in all its aspects - from product development to product delivery to product implementation. Read this white paper to discover the top 10 reasons why customers choose SAP for their business transformation. Posted: February 1, 2008 \| Published: January 1, 2006 Topics: Business Intelligence \| Business Intelligence Software \| CRM \| Customer Loyalty \| Leadership \| Marketing \| Product Development \| SAP (Product)

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