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	7 Tactics For Smart Businesses to Increase Revenues and Decrease Expenses in Any Economy sponsored by SAP BusinessObjects WHITE PAPER - Every organization faces its own unique challenges in getting the job done. But at the end of the day, it all comes down to increasing revenue while decreasing expenses. See how Business Objects reporting solutions allow you to do just that. Posted: June 17, 2009 \| Published: June 17, 2009 Topics: Business Intelligence \| CRM \| CRM Software \| Knowledge Management \| Knowledge Management Software \| Reporting Software \| Revenue Projections \| Sales and Marketing Software \| Workforce Management Software

	Seven Ways ITIL Can Help You in an Economic Downturn sponsored by BMC Software, Inc WHITE PAPER - IT Infrastructure Library® (ITIL®) best practices promote a well-functioning, collaborative IT environment that can enable the business and your IT organization to cope with the effects of economic stress. ITIL can help you to deliver higher-performing technology services that help your business to be both more competitive today and... Posted: June 15, 2009 \| Published: June 15, 2009 Topics: Business IT Alignment \| Customer Satisfaction \| Downtime \| IT Best Practices \| IT Governance \| IT Infrastructure \| IT Service Management \| ITIL \| Knowledge Management \| Operational Metrics (Systems)

	Protecting and Nurturing Your Brand: Maintain and Grow Brand Value in a Time of Crisis sponsored by SAP America Inc WHITE PAPER - There are many elements that impact a company's brand. Concentrating on a select few lets you control financial investment while maximizing the returned benefit. This SAP Executive Insight focuses on efforts that target a key set of brand-related opportunities and describes how companies can strengthen brand value even in a recession. Posted: June 5, 2009 \| Published: June 5, 2009 Topics: Branding \| Business Process Management \| CRM \| Customer Loyalty \| Customer Satisfaction \| Economic Environment \| Knowledge Management \| Regulatory Compliance \| Risk Management \| SAP (Product)

	Why Midsize Companies Need Business Intelligence Solutions In This Uncertain Global Economy sponsored by SAP America Inc WHITE PAPER - Without a business intelligence information infrastructure in place, midsize companies are more likely to exceed budgets, miss deadlines, improve performance of one department at the expense of the overall business, and reward employees for actions that do not improve performance. Posted: June 4, 2009 \| Published: June 2, 2009 Topics: Business Intelligence \| Business Intelligence Software \| Business Performance Management \| Employee Performance Management (EPM) \| Information Management \| Infrastructure Management \| Knowledge Management \| Query Tools \| SMBs

	Seeing the Big Picture: A Corporate Guide to Better Decisions through IT sponsored by SAP America Inc WHITE PAPER - A 2007 report conducted by the Economist Intelligence Unit (EIU) found that nine out of ten corporate executives admit to making important decisions on the basis of inadequate information. This whitepaper will discuss what information visibility can do for your organization as well as the three critical strategic areas of business decision making. Posted: June 4, 2009 \| Published: June 2, 2009 Topics: Business Intelligence \| Business Intelligence Software \| Business IT Alignment \| Data Visualization \| Data Visualization Software \| Enterprise Resource Management \| Information Management \| Information Management Software \| Information Retrieval Software \| Information Standards \| Information Storage and Retrieval Systems \| Knowledge Management \| Knowledge Management Software \| Risk Management \| SMBs

	Achieving Service Excellence Across The Enterprise: Leveraging Cross-Enterprise Workflow to Organize Around the Customer sponsored by Numara Software WHITE PAPER - Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility.. Posted: April 21, 2009 \| Published: February 1, 2009 Topics: Business Process Automation \| Change Management \| Collaboration \| Compliance (Systems Operations) \| CRM \| Customer Loyalty \| Customer Service \| Customer Support Software \| Knowledge Management \| Reporting Software \| Workflow Software

	The Business Value of Business Intelligence sponsored by SAP BusinessObjects WHITE PAPER - This document provides you with the knowledge to gain a complete understanding of all the issues you'll face when implementing a BI solution. In this paper, you'll find numerous examples of current Business Objects customers who are using BI in a variety of creative ways to make their organizations more responsive, productive, and profitable. Posted: March 31, 2009 \| Published: October 1, 2007 Topics: Business Intelligence \| Business Intelligence Software \| Business Process Management \| Decision Support Systems \| Executive Information Systems \| Knowledge Management

	Changes to the PMBOK® Guide, 4th Edition, and What You Should Know sponsored by Global Knowledge WHITE PAPER - In December 2008, PMI® (Project Management Institute) released the 4th edition version of 'A Guide to the Project Management Body of Knowledge® (PMBOK® Guide)',the Project Management Institute's (PMI's) collection of published “generally recognized good practices” (according to PMI's 4th edition FAQs). Posted: March 16, 2009 \| Published: March 13, 2009 Topics: Best Practices \| Human Resources Services \| Knowledge Management \| Project Management

	Effective Negotiating: 5 Rules for Smooth Transactions sponsored by Global Knowledge WHITE PAPER - This white paper discusses five rules for negotiating that can help make the transaction more pleasant for everyone involved and better your chances at getting what you want. Posted: March 13, 2009 \| Published: March 13, 2009 Topics: Consultants \| Consulting Services Industry \| CRM \| CRM Best Practices \| Customer Service \| Human Resources Services \| Knowledge Management \| Negotiation \| Sales \| Sales Consulting Services \| Sales Representatives

	How to Ensure That Your Employees Will Want to Use CRM sponsored by Pivotal CRM, a CDC Software solution WHITE PAPER - This paper outlines the technology building blocks that enable you to create an information-rich environment that empowers your workforce to perform at its peak. Learn how to use data to its fullest--without having to become IT experts. Posted: February 20, 2009 \| Published: February 20, 2009 Topics: Business Integration \| Collaboration \| Cost Benefit Analysis \| CRM \| Customer Satisfaction \| Information Management \| Knowledge Management \| Real-time Analytics \| Sales \| User Experience \| Vendor Selection \| Workforce Management Software \| Workforce Planning

	ITIL Version 3 - What the Changes Could Mean to You sponsored by Global Knowledge WHITE PAPER - As the IT industry standardizes its operations to solve business problems in the most efficient, effective, economical, and equitable way, ITIL v3 becomes a useful and critical tool. Posted: December 10, 2008 \| Published: December 10, 2008 Topics: CobiT \| Configuration Management \| IT Service Management \| ITIL \| Knowledge Management \| Service Level Management

	Worst Practices in Business Intelligence: Why BI Applications Succeed Where BI Tools Fail sponsored by Information Builders WHITE PAPER - Discover the 4 worst practices for business intelligence (BI) deployment and gain insight on how to overcome these pitfalls in order to tap into the power of BI. Learn how to achieve success with your departmental or enterprise-wide BI initiatives. Posted: June 21, 2007 \| Published: June 1, 2007 Topics: Business Integration \| Business Intelligence \| Business Intelligence Software \| Data Warehouse Software \| Data Warehouses \| Knowledge Management

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