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Effective Strategies for Capturing the Voice of the Customer
sponsored by SPSS Inc. Worldwide Headquarters
MEDRAD: Automating the Flow of Inbound Sales Orders into SAP Applications, while Simultaneously Reducing Costs and Improving Accuracy
sponsored by Esker Inc.
Proven Strategies for Successfully Deploying An Electronic Health Records Solution
sponsored by Kofax, Inc.


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sponsored by Microsoft

WHITE PAPER - To more clearly understand how wealth management firms are using Microsoft Dynamics CRM, Microsoft turned to IT advisory firm Mainstay Partners for an independent assessment. Mainstay Partners interviewed a number of firms to identify the measurable benefits they have achieved through deploying Microsoft Dynamics CRM.
Posted: August 25, 2009 | Published: August 25, 2009

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Topics:  CRM | CRM Software | Customer Data Integration | Customer Data Management | Customer Profiles | Customer Service | Microsoft Outlook | Wealth Management


sponsored by Citrix Online

WHITE PAPER - MarketingProfs recently conducted an in-depth study on perceptions, behaviors and lead generation performance. Download the MarketingProfs Report to read the study's full findings and to learn how you can effectively calculate and leverage lead generation ROI within your own organization.
Posted: August 21, 2009 | Published: December 1, 2008

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Topics:  B2B | CRM | Customer Service | Customer Service Best Practices | Lead Generation | Lead Management | Marketing | Sales


sponsored by Citrix Online

WHITE PAPER - This new white paper examines Webinar effectiveness at driving lead generation and outlines 9 best practices for using Webinars in a cohesive lead-generation campaign.
Posted: August 21, 2009 | Published: August 19, 2009

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Topics:  B2B | CRM | Customer Service | Customer Service Best Practices | Lead Generation | Marketing | Web Conferences | Web Services | Webcasts


sponsored by Citrix Online

WHITE PAPER - Using interactive media such as Webinars can help marketers effectively balance quality with quantity when it comes to lead generation. Download the white paper to learn more.
Posted: August 21, 2009 | Published: December 1, 2008

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Topics:  B2B | CRM | Customer Service | Customer Service Best Practices | Lead Generation | Marketing | Web Conferences | Web Services | Webcasts


sponsored by Citrix Online

WHITE PAPER - This new Quantum Leap Marketing white paper explores how to successfully market and sell services with Webinars so that you get maximum mileage out of your marketing budget.
Posted: August 21, 2009 | Published: June 1, 2009

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Topics:  B2B | CRM | Customer Service | Customer Service Best Practices | Customer Support Software | Marketing | Sales | Sales Channels | Webcasts


sponsored by Citrix Online

WHITE PAPER - Download this new MarketingSherpa study to discover the leading causes for attendees to drop out of Webinars and what you can do to sharpen your presentations.
Posted: August 21, 2009 | Published: August 19, 2009

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Topics:  Communications Software | CRM | Customer Service | Customer Service Best Practices | Marketing | Presentation Software | Webcasts


sponsored by Microsoft

WHITE PAPER - By automating and streamlining financial, customer relationship and supply chain processes, Microsoft Dynamics brings together people, processes and technologies, increasing the productivity and effectiveness of the business, and helping drive business success. Explore the Microsoft Dynamics Customer Model and how it's reflected in this software.
Posted: August 18, 2009 | Published: March 1, 2007

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Topics:  CRM | CRM Software | Customer Data Management | Customer Service | Microsoft Office | Productivity | Software | Supply Chain Management | User Experience


sponsored by Cisco Systems, Inc.

WHITE PAPER - Where will you conduct business today? Chances are that you, your colleagues, or your employees will spend time out of the office. These days, it's not necessary to spend eight hours in the office to put in a full-day's work.
Posted: August 17, 2009 | Published: August 16, 2009

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Topics:  Customer Service | Small Businesses | SMBs | Teleconferencing Software | Unified Messaging Systems | VPN


sponsored by Advent Software, Inc

WHITE PAPER - This whitepaper explains why automated reconciliation is quickly evolving into a competitive necessity. The costs associated with manual reconciliation, the benefits from automation, and the best reconciliation workflow model will all be discussed.
Posted: August 10, 2009 | Published: July 1, 2008

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Topics:  Asset Management (Finance) | Best Practices | Budgeting | Customer Service | Market Trends | Portfolio Management (Finance) | Risk Assessment | Risk Management | Workflow Management Coalition


sponsored by Infor CRM

WHITE PAPER - Read this paper to learn how important an efficient and effective contact center is and how Infor CRM Epiphany Contact Center enables carriers to create a highly efficient, customer-centric, multichannel contact center, providing a better customer service experience and increasing customer loyalty.
Posted: July 22, 2009 | Published: July 22, 2009

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Topics:  Contact Center Management | Contact Center Software | CRM | CRM Best Practices | Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices


sponsored by Infor CRM

WHITE PAPER - In this paper you will learn just how important each customer interaction is and how companies are turning to Infor CRM Epiphany Inbound Marketing for Insurance to be able to manage their customers on a highly personal basis which greatly increases customer loyalty and satisfaction which will ultimately increase sales and profitability.
Posted: July 22, 2009 | Published: July 22, 2009

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Topics:  CRM | CRM Software | Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Insurance Industry | Marketing


sponsored by Infor CRM

WHITE PAPER - In this paper you will learn the best practices and the bottom-line benefits in multi-channel inbound marketing. Read on to learn more about multi-channel inbound marketing and how Infor CRM Epiphany Inbound Marketing for Retail Finance can help drive revenue out of each customer interaction.
Posted: July 22, 2009 | Published: July 22, 2009

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Topics:  CRM Services | CRM Software | Customer Data Integration | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Marketing | ROI


sponsored by Infor CRM

WHITE PAPER - Read this paper to learn how Event-triggered marketing has seen five times the response rate of non-timed mass-marketing campaigns and how your company can take advantage of event-based marketing by using Infor CRM Epiphany Outbound Marketing suite.
Posted: July 22, 2009 | Published: July 22, 2009

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Topics:  CRM | CRM Best Practices | Customer Data Management | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Marketing


sponsored by SDL Tridion

WHITE PAPER - This document provides you with the knowledge you need to make the connections between the SDL Tridion Web Content Management solution and its effects on your business.
Posted: July 20, 2009 | Published: June 1, 2009

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Topics:  Business IT Alignment | Communications Systems | CRM | CRM Services | Customer Interaction Services | Customer Service | Customer Support Software | Web Content Management | Web Development


sponsored by Esker Inc.

WHITE PAPER - This paper will present the challenges businesses face in implementing effective order management and will help in overcoming these challenges. You will learn the benefits of the Esker Platform over its competitors and be presented with a case study documenting companies that implemented the Esker platform to beat their order management problems.
Posted: July 10, 2009 | Published: July 10, 2009

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Topics:  Business Performance Management | CRM | CRM Services | Customer Data Management | Customer Service | ERP | Order Management Systems | Productivity | SAP (Product)


16 - 30 of 55 Matches

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