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	Differentiating With Technical Support, a JBoss Customer Support Study sponsored by JBoss, a Division of Red Hat WHITE PAPER - Strategic organizations are increasingly looking for ways to lower the total cost of ownership (TCO) of their technology assets while improving the return on their investment. In this white paper, you will discover how expert customer support services can have a dramatic impact on both as you explore the success of JBoss middleware technology. Posted: June 2, 2009 \| Published: August 1, 2008 Topics: Application Development \| Customer Loyalty \| Enterprise Applications Software \| Middleware \| Open Source \| ROI \| SLA \| SOA \| TCO

	Putting Open Source to the Test: The Making of JBoss Enterprise Middleware sponsored by JBoss, a Division of Red Hat WHITE PAPER - This paper is intended primarily for senior IT managers responsible for enterprise architecture, application development, and application operations. Managers evaluating middleware solutions will gain a deeper understanding of how JBoss Enterprise Middleware products are developed and why they offer an ideal platform for the development... Posted: June 2, 2009 \| Published: April 1, 2008 Topics: Application Development \| Application Server Software \| Enterprise Architectures \| ISVs \| IT Managers \| Middleware \| Open Source \| SLA

	Five CIO Challenges Addressed by Better Change Management sponsored by IBM WHITE PAPER - In today's fast-paced, highly competitive world, change is inevitable. This white paper addresses five of the most important change management challenges that CIOs have to meet and how organizations can turn these challenges into a business advantage. Posted: May 29, 2009 \| Published: March 1, 2008 Topics: Change Management \| Compliance Best Practices \| ITIL \| Lotus Notes \| Reporting Software \| Six Sigma \| SLA \| SOA \| TCO \| Web Services

	CRM Built for Customer Service: The Executive Guide to Selecting CRM that Meets Service Needs sponsored by Pivotal CRM, a CDC Software solution WHITE PAPER - This paper explores core principles companies can use to help them select a CRM system. Posted: February 20, 2009 \| Published: February 20, 2009 Topics: CRM \| Customer Service \| Data Management \| Marketing \| Sales \| SLA \| Switching \| User Experience

	Observing Data Quality Service Level Agreements: Inspection, Monitoring, and Tracking sponsored by DataFlux Corporation WHITE PAPER - This paper discusses how implementing a DQ SLA via formalized processes can transform data quality management from a constant "fire-fighting" mode to a more consistent, proactive approach. Posted: January 5, 2009 \| Published: December 24, 2008 Topics: Data Collection \| Data Governance \| Data Quality \| Quality Control \| SLA

	Qos: What Is It? Why Do We Need It? sponsored by Global Knowledge WHITE PAPER - QoS can be used in converged networks to provide voice packets priority access to resources, or it can be used to differentiate data packets from different application stream and provide access to resources according to policy. Posted: December 10, 2008 \| Published: December 10, 2008 Topics: Business Intelligence \| FTP \| QOS \| Quality Control \| SLA \| VoIP \| WAN

	A Guide to Diagnosing .Net Application Errors sponsored by AVIcode, Inc. WHITE PAPER - This white paper offers a guide for effectively diagnosing .Net application health problems, code failures and performance bottlenecks. Posted: November 19, 2008 \| Published: September 1, 2007 Topics: .NET \| Application Monitoring \| Application Monitoring Software \| Application Performance Management \| Application Performance Management Software \| Data Protection \| Load Balancing \| Operations Manager \| Security \| Service Level Management \| SLA \| Software Quality Assurance

	Performance Assurance Lifecycle for Virtual Infrastructures sponsored by VKernel WHITE PAPER - Read this paper to learn how the Performance Assurance Lifecycle eliminates performance and financial risks, taking the data center from 15-20 percent virtualized to 70-100 percent. Posted: November 14, 2008 \| Published: November 14, 2008 Topics: Data Centers \| IT Infrastructure \| Memory \| Performance Testing \| ROI \| Server Virtualization \| SLA \| Systems Management

	Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability sponsored by SAP America Inc WHITE PAPER - The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction. Posted: September 17, 2008 \| Published: September 17, 2008 Topics: Business Intelligence \| Call Centers \| CRM \| Customer Data Management \| Customer Service \| SLA

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