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	Management Excellence: Leveraging Technology and Techniques sponsored by Oracle Corporation WHITE PAPER - One in a series of white papers about management excellence, this white paper describes the techniques and technologies that organizations should master on their way to management excellence. Posted: October 13, 2009 \| Published: November 1, 2008 Topics: Business Intelligence \| Business Intelligence Software \| Business Performance Management \| CRM \| Enterprise Applications Software \| Oracle (Product) \| Risk Management \| Supply Chain Management

	Beyond Survival: Thriving Through the Turbulence: BI in the Retail Industry sponsored by SAP America Inc WHITE PAPER - Find out how retail organizations are improving the bottom line, by focusing on key tactics designed to facilitate low cost, efficient, customer-centric operations, all of which require integrated enterprise information and analysis capabilities found in business intelligence (BI) environments. Posted: October 12, 2009 \| Published: March 31, 2009 Topics: Business Intelligence \| CRM \| Customer Data Management \| Customer Interaction Services \| Data Governance \| Data Warehouses \| Retail Trade Industry \| SAP (Product) \| Supply Chain Management

	How to Embrace CRM and Make it Succeed in Your Organization sponsored by SYSPRO WHITE PAPER - This White Paper shows you how the Customer Relationship has changed and what companies are doing to secure those customers. Posted: October 12, 2009 \| Published: October 12, 2009 Topics: CRM \| CRM Analytics \| CRM Best Practices \| CRM Services \| Customer Data Integration \| Customer Interaction Services \| Customer Loyalty \| Customer Satisfaction \| ERP

	Make CRM Work the Way Salespeople Do sponsored by Oracle Corporation WHITE PAPER - This white paper examines how traditional CRM technologies, while valuable in helping organizations manage customers and revenues, have not really assisted the salesforce do their jobs. Posted: October 8, 2009 \| Published: October 8, 2009 Topics: CRM \| CRM Software \| Customer Data Management \| Oracle (Product) \| Sales \| Sales Representatives

	Circumstances and Customers Have Changed: Has Your Loyalty Program Kept Pace? sponsored by Oracle Corporation WHITE PAPER - According to the 2009 COLLOQUY Loyalty Marketing Census, while the average household is enrolled in 14.1 loyalty programs, they're only active in 6.2 programs. In fact, poorly implemented loyalty strategies can actually diminish customer loyalty. So what do you do? Find out in this new complimentary white paper by Peppers & Rogers Group and Oracle. Posted: October 2, 2009 \| Published: October 2, 2009 Topics: CRM \| CRM Best Practices \| Customer Loyalty \| Customer Profiles \| Customer Satisfaction \| Customer Service

	The Flawed Vision of Customer Data Integration – How to Get it Right the First Time sponsored by Siperian, Inc. WHITE PAPER - The initial goal of Customer Data Integration (CDI) was to create the most reliable customer data for the entire company. We now know that the golden opportunity for CDI lies within Master Data Management and the ability to uncover interactions and understand the relationships that companies have with their customers. Posted: September 16, 2009 \| Published: September 16, 2009 Topics: CRM \| Customer Data Integration \| Customer Data Management \| Customer Interaction Services \| Data Classification \| Data Management \| Data Mining \| Data Quality \| Master Data Management

	Communications Skills for Remote Support sponsored by LogMeIn, Inc. WHITE PAPER - A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you'll learn from an experienced communications skills expert, 4 specific steps to help supercharge your customer relationships in an era of remote support. Posted: September 16, 2009 \| Published: September 16, 2009 Topics: Call Center Management \| Call Center Services \| CRM \| CRM Services \| Customer Interaction Services \| Customer Support Software \| Remote Access Software \| Remote Control Software

	Catalyst XPS - The Solution for Cross-Carrier Small Parcel Shipping From the SAP® Environment sponsored by CDC Global Services - Catalyst WHITE PAPER - This white paper will discuss Catalyst XPS, a tool that can integrate information from all the major small parcel carriers into one view, fully integrated with SAP. Catalyst XPS can save customers money and improve customer service, without creating an additional maintenance burden on their internal IT team. Posted: September 15, 2009 \| Published: September 15, 2009 Topics: CRM \| Customer Service \| ERP \| Manufacturing \| ROI \| SAP (Product) \| Supply Chain Management \| Transportation Management \| Warehouse Management Software

	Customer Relationship Management: The Winning Strategy in a Challenging Economy sponsored by Microsoft WHITE PAPER - In a growth economy, businesses typically spend aggressively to stoke the growth engine. When money is tight, however, organizations seek more cost-effective ways to nurture their business expansion. This paper explains how organizations can save money over tough times and find themselves better positioned to take the lead when times improve. Posted: September 15, 2009 \| Published: April 8, 2009 Topics: CRM \| CRM Analytics \| CRM Services \| Customer Data Management \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Economic Environment

	The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success sponsored by Microsoft WHITE PAPER - This white paper explains the importance of flexible software architecture, and how the right CRM solution can support and even advance an organization’s ability to evolve in lock-step with changes as they occur--enabling them to attain and maintain a competitive advantage. Posted: September 14, 2009 \| Published: September 14, 2009 Topics: CRM \| CRM Analytics \| CRM Best Practices \| CRM Services \| Customer Data Management \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Support Software

	CRM and Social Networking: Engaging the Social Customer sponsored by Microsoft WHITE PAPER - As social networking sites explode in popularity, the hype and interest continue to build. But sorting the fact from the hype can be a challenge. This paper discusses tangible ways that organizations can extract measurable business value from social networking by leveraging it in conjunction with Customer Relationship Management (CRM) solutions. Posted: September 14, 2009 \| Published: June 9, 2009 Topics: Blogs \| CRM \| CRM Analytics \| Customer Interaction Services \| Customer Loyalty \| Customer Profiles \| Social Computing \| Social Networking \| Web 2.0

	VoIP and Lower TCO Will Drive Adoption of Hosted On-Demand Contact Centers sponsored by Five9 WHITE PAPER - Read this paper to learn how organizations that have selected a hosted contact center solution have minimized or even eliminated the cost of their IT or telecom support departments. Keep reading to learn what the benefits a hosted contact center solution can have for your company. Posted: September 10, 2009 \| Published: September 10, 2009 Topics: Call Center Management \| Call Center Services \| Call Center Software \| Contact Center Management \| Contact Center Services \| Contact Center Software \| CRM \| CRM Software \| TCO

	Using Encrypting File System to Protect Microsoft Dynamics CRM Data on a V3c Client Running Windows XP Professional sponsored by Microsoft WHITE PAPER - This white paper explains how to use Encrypting File System (EFS), a feature that is provided by default in the Windows® operating system, to protect data in Microsoft Dynamics CRM clients for Outlook Compatibility Update running on Windows XP Professional Service Pack 2 (SP2). There are many different solutions available to encrypt data on disk. Posted: September 10, 2009 \| Published: June 28, 2007 Topics: CRM \| CRM Software \| Customer Data Management \| Customer Data Management Software \| Customer Retention \| Operating Systems \| Windows XP

	Anatomy of a Siebel CRM Archiving Project sponsored by IBM WHITE PAPER - The basic principles for managing an archiving project presented in this paper can help you initiate and plan an archiving strategy that meets your organization’s requirements. Posted: September 4, 2009 \| Published: February 1, 2008 Topics: Backups \| CRM \| Customer Data Management \| Customer Retention \| Data Management \| Enterprise Content Management

	Wealth Management Firms Choose CRM to Improve Productivity and Client Service sponsored by Microsoft WHITE PAPER - To more clearly understand how wealth management firms are using Microsoft Dynamics CRM, Microsoft turned to IT advisory firm Mainstay Partners for an independent assessment. Mainstay Partners interviewed a number of firms to identify the measurable benefits they have achieved through deploying Microsoft Dynamics CRM. Posted: August 25, 2009 \| Published: August 25, 2009 Topics: CRM \| CRM Software \| Customer Data Integration \| Customer Data Management \| Customer Profiles \| Customer Service \| Microsoft Outlook \| Wealth Management

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