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Best Practices
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	Essentials of CRM for Wealth Management Empower Advisors with Client-centric Tools sponsored by Pivotal CRM, a CDC Software solution WHITE PAPER - In this white paper, learn how wealth management firms can use client relationship management (CRM) strategies and technology to build relationships as trusted advisors, maximize share of wallet, and increase productivity. Posted: February 20, 2009 \| Published: February 20, 2009 Topics: Best Practices \| CRM \| CRM Best Practices \| Financial Reporting \| Financial Statements \| Financing \| Investments \| Productivity \| QOS \| Wealth Management

	Best Practices and State of the Art Tools for Modern GUI Creation sponsored by Instantiations WHITE PAPER - GUI building tools allow developers to spend less time and money creating Java GUIs, because they can focus on creating application-specific functionality rather than coding the low-level logic required for GUIs to run. Posted: February 4, 2009 \| Published: February 4, 2009 Topics: Best Practices \| Enterprise \| GUI \| Integrated Development Environments \| Java \| Open Source \| Productivity \| Quality Control

	Making Quality a Deliverable in Eclipse-Based Java Development sponsored by Instantiations WHITE PAPER - CodePro AnalytiX as part of a continuous or nightly-build process, seamlessly integrate it into any Eclipse-based Java development environment, or use a combination of the two implementation approaches. Posted: February 4, 2009 \| Published: February 4, 2009 Topics: Best Practices \| Configuration Management \| Java \| Metrics \| Quality Control \| Testing

	Symantec NetBackup OpenStorage Best Practices Guide: Data Domain Deduplication Storage sponsored by Data Domain WHITE PAPER - In this guide, OpenStorage best practices are examined and discussed to assist in eliminating the bottlenecks associated with deployment and functional testing of the solution. Posted: January 30, 2009 \| Published: January 30, 2009 Topics: Best Practices \| Data Replication \| Disaster Recovery \| Domain Name Systems \| NAS \| RAID \| Remote Computing \| SAN

	Business Intelligence: Putting Information to Work sponsored by SAP America Inc WHITE PAPER - Business intelligence (BI) can be considered critical to the very existence of most organisations. The purpose of this research was to explore whether and how companies are using BI to improve their businesses; to identify the obstacles they encounter in its use; and predict how BI will evolve in the next ten years. Posted: January 26, 2009 \| Published: January 23, 2009 Topics: Best Practices \| Business Intelligence \| Data Quality \| Data Warehouses \| Databases \| ERP \| Supply Chains

	Best Practices in Creating a Strategic Finance Function sponsored by SAP America Inc WHITE PAPER - the following article will share the results of SAP research as well as APQC's Open Standards Benchmarking Collaborative (OSBC) research. The OSBC research is the first global set of common standards for business processes and data, giving organizations an independent, authoritative resource for evaluating and improving business practices. Posted: January 26, 2009 \| Published: January 23, 2009 Topics: Accounting \| Benchmark Testing \| Best Practices \| Business Processes \| Financial Services Industry \| Fixed Assets \| Performance Testing \| Regulatory Compliance \| Risk Management \| SAP (Product)

	Business Intelligence for the Health Care Industry: Actionable Insights for Business Decision Makers sponsored by SAP America Inc WHITE PAPER - Hospitals from across the world are facing increased pressure to improve operations from multiple directions. What is needed is a new generation of business intelligence (BI) tools and applications designed with the health care sector in mind, capable of integrating cross and inter-departmental processes and information. Posted: January 26, 2009 \| Published: January 23, 2009 Topics: Best Practices \| Business Intelligence \| Business Processes \| Health Care Industry \| Master Data Management \| Metadata \| Metrics

	Business Intelligence: Actionable Insights for Business Decision Makers sponsored by SAP America Inc WHITE PAPER - To gain greater business insight and transparency, organizations urgently require a new generation of business intelligence tools and applications that allows cross-enterprise, interenterprise and external data to be integrated and analyzed. Posted: January 26, 2009 \| Published: January 23, 2009 Topics: Best Practices \| Business Intelligence \| Business Processes \| Collaboration \| Data Collection \| Data Warehouses

	Best Practices in the Call Center: A Customer Touch-Point Methodology sponsored by Oracle Corporation WHITE PAPER - One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. Posted: January 26, 2009 \| Published: January 26, 2009 Topics: Best Practices \| Call Center Management \| Call Center Services \| Call Centers \| Customer Service \| Metrics

	Seven Tips for Profiting from Lean Times with CRM sponsored by Oracle Corporation WHITE PAPER - With their rapid speed of deployment, integrated analytics and built-in best practices, on-demand CRM solutions can quickly vault a sales organization ahead of its rivals. And because of their flexible licensing structure, on-demand solutions can be deployed selectively, enabling businesses to deploy only as much CRM as they need. Posted: January 26, 2009 \| Published: January 26, 2009 Topics: Best Practices \| CRM \| Customer Service \| Sales

	Best Practices for a Data Warehouse on Oracle Database 11g sponsored by Oracle Corporation WHITE PAPER - In order to ensuring the EDW will get the optimal performance and will scale as your data set grows you need to get three fundamental things correct, the hardware configuration, the data model and the data loading process. Posted: January 19, 2009 \| Published: January 19, 2009 Topics: Best Practices \| Data Warehouses \| Load Balancing \| Memory \| Parallel Processing \| Systems Management

	Four Common ERP Implementation Mistakes sponsored by IFS WHITE PAPER - Here are four common mistakes an implementation leader and team can make, and suggestions on how to avoid them. Posted: January 12, 2009 \| Published: January 12, 2009 Topics: Asset Management Services \| Best Practices \| Business Process Automation \| CRM \| ERP \| IT Infrastructure \| Software \| Supply Chain Management

	eGuide: Making IT Automation a Reality sponsored by Hewlett-Packard Company WHITE PAPER - This expert E-Guide offers beginner tips and real-life examples for automation planning and deployment, you'll also learn proven techniques to avoid or resolve common pitfalls, so you can reap all of the perks of IT automation. Posted: December 31, 2008 \| Published: December 23, 2008 Topics: Best Practices \| Databases \| IT Managers \| Server Management \| Software

	Enabling Sustainable Compliance Management across the Organization sponsored by IBM WHITE PAPER - This paper discusses the growing tide of data security standards and regulations and the need for a sustainable security compliance strategy. Posted: December 22, 2008 \| Published: December 19, 2008 Topics: Best Practices \| Business Processes \| Compliance (Systems Operations) \| Compliance Audits \| Compliance Software \| Data Security \| Enterprise \| HIPAA

	Securing Loyalty: Insurance Carrier Strategies for Optimizing Agent Retention and Productivity sponsored by CSSI WHITE PAPER - Today, technology provides tremendous, previously untapped opportunities for a carrier to enhance the experience of channel members and ensures greater productivity. This paper describes the challenges carriers face in the area of loyalty and the ways technology enables carriers to address common agent frustrations in unprecedented ways. Posted: December 15, 2008 \| Published: December 15, 2008 Topics: Best Practices \| Insurance Applications Software \| Insurance Industry \| Productivity \| ROI \| Web Services

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