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Customer Loyalty
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Effective Strategies for Capturing the Voice of the Customer

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	Oracle Business Brief: Keeping hold of your customers, especially in tough economic conditions sponsored by Oracle Corporation WHITE PAPER - Midsized companies often feel challenged by their deep pocketed competitors. However, being a midsized business actually makes you more agile in the market. However, this agility is dependent on your ability to manage data, information, and develop processes. This paper will outline how Oracle can help assist your data management solutions. Posted: June 4, 2009 \| Published: January 5, 2009 Topics: Business Development \| Business Intelligence \| Business Management \| CRM \| Customer Loyalty \| Customer Retention \| Middleware \| Scalability Testing

	ONE Oracle News for Midsize Organizations - Issue 05 sponsored by Oracle Corporation WHITE PAPER - In this issue of ONE, Oracle takes a look at how insight combined with effective customer-facing processes can help you rise above your competition while at the same time gaining loyalty with your customers. Posted: June 4, 2009 \| Published: June 4, 2009 Topics: Business Architectures \| Business Continuity Planning \| Business Intelligence \| Business Management \| CRM \| Customer Loyalty \| Customer Retention \| Scalability Testing

	Differentiating With Technical Support, a JBoss Customer Support Study sponsored by JBoss, a Division of Red Hat WHITE PAPER - Strategic organizations are increasingly looking for ways to lower the total cost of ownership (TCO) of their technology assets while improving the return on their investment. In this white paper, you will discover how expert customer support services can have a dramatic impact on both as you explore the success of JBoss middleware technology. Posted: June 2, 2009 \| Published: August 1, 2008 Topics: Application Development \| Customer Loyalty \| Enterprise Applications Software \| Middleware \| Open Source \| ROI \| SLA \| SOA \| TCO

	Achieving Service Excellence Across The Enterprise: Leveraging Cross-Enterprise Workflow to Organize Around the Customer sponsored by Numara Software WHITE PAPER - Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility.. Posted: April 21, 2009 \| Published: February 1, 2009 Topics: Business Process Automation \| Change Management \| Collaboration \| Compliance (Systems Operations) \| CRM \| Customer Loyalty \| Customer Service \| Customer Support Software \| Knowledge Management \| Reporting Software \| Workflow Software

	Mastering New Challenges in Text Analytics: Making Unstructured Data Ready for Predictive Analytics sponsored by SPSS Inc. Worldwide Headquarters WHITE PAPER - This paper briefly defines text analytics, describes various approaches to text analytics, and then focuses on the natural language processing techniques used by SPSS Inc.'s text analytics solutions. Posted: February 20, 2009 \| Published: February 20, 2009 Topics: Business Processes \| CRM \| Customer Loyalty \| Customer Service \| Data Mining \| Databases \| Instant Messaging \| Marketing

	CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success sponsored by Pivotal CRM, a CDC Software solution WHITE PAPER - This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your business. Posted: February 20, 2009 \| Published: February 20, 2009 Topics: Business Process Management \| CRM \| CRM Software \| Customer Loyalty \| Marketing \| ROI \| Sales \| Software as a Service \| Strategic Planning \| TCO \| User Experience

	A New Mandate for IT sponsored by SAP America Inc WHITE PAPER - Learn more about the changing role of IT in business. This report includes research targeted towards senior executives responsible for managing and deploying information technology in pursuit of business objectives. Posted: January 29, 2009 \| Published: April 1, 2007 Topics: Business Intelligence \| Business Models \| Customer Loyalty \| Disaster Recovery \| Executive Management \| Investments \| SOA \| Supply Chain Management

	Top 10 Reasons Customers Choose SAP for Business Transformation sponsored by SAP America Inc WHITE PAPER - SAP is a customer’s company, whose organization is designed for, and encouraging of, innovation in all its aspects - from product development to product delivery to product implementation. Read this white paper to discover the top 10 reasons why customers choose SAP for their business transformation. Posted: February 1, 2008 \| Published: January 1, 2006 Topics: Business Intelligence \| Business Intelligence Software \| CRM \| Customer Loyalty \| Leadership \| Marketing \| Product Development \| SAP (Product)

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