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Customer Data Management

Effective Strategies for Capturing the Voice of the Customer

sponsored by SPSS Inc. Worldwide Headquarters

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	Turning Customer Interactions into Money: Using Predictive Analytics to Achieve Stellar ROI sponsored by SPSS Inc. Worldwide Headquarters WHITE PAPER - This whitepaper makes the case for using predictive analytics as a catalyst for a company's growth. It includes best practices from several global companies including: Cablecom, Royal & Sun Alliance, and T. Rowe Price. Ultimately, it is about maximizing the level of understanding that can be achieved with customer data. Posted: May 7, 2009 \| Published: December 31, 2008 Topics: CRM \| CRM Analytics \| Customer Data Integration \| Customer Data Management \| Customer Interaction Services \| Customer Profiles \| Customer Satisfaction \| ROI

	The Customer-Driven Innovation Series: The Predictive Enterprise sponsored by SPSS Inc. Worldwide Headquarters WHITE PAPER - Customer data mining and predictive analytics helps achieve customer innovation, strengthen brand and lift sales. Gain further customer insight with four attributes of a predictive enterprise so you can start putting customer innovation to work. Posted: May 5, 2009 \| Published: December 1, 2007 Topics: CRM \| Customer Data Management \| Customer Interaction Services \| Customer Satisfaction \| Marketing \| Predictive Performance Management \| Real-time Analytics \| ROI \| Sales \| User Experience

	CRM Built for Sales: The Executive Guide to Selecting CRM That Meets Sales Needs sponsored by Pivotal CRM, a CDC Software solution WHITE PAPER - This white paper provides core principles companies can use to help them select a CRM system that each sales user feels was built just for them. Posted: February 20, 2009 \| Published: February 20, 2009 Topics: Business Development \| CRM \| Customer Data Management \| Customer Service \| Dashboards \| Microsoft Outlook \| ROI \| Sales \| Security

	PCI DSS Compliance in the UNIX/Linux Datacenter Environment sponsored by BeyondTrust Corporation WHITE PAPER - Read this whitepaper to discover a solution that enables IT organizations to create a secure access control infrastructure through granular authorization and "delegation" of the UNIX/Linux root or super user password to users based on their role and duties in the organization. Posted: February 17, 2009 \| Published: February 16, 2009 Topics: Access Control \| Customer Data Management \| Customer Privacy \| Data Centers \| Financial Services Industry \| Identity Theft \| Linux \| Payment Card Industry Data Security Standard Compliance \| UNIX

	Getting Started with Master Data Management sponsored by DataFlux Corporation WHITE PAPER - This paper focuses on what is master data, why it is needed, how to get started in managing it, and methodologies for implementing master data management. Posted: January 5, 2009 \| Published: December 24, 2008 Topics: Customer Data Management \| Data Integration \| Data Management \| Data Synchronization \| Manufacturing \| Master Data Management \| Sales \| Storage Management \| Storage Management Services \| Storage Systems

	Surviving and Thriving in the Customer-Driven Age sponsored by Oracle Corporation WHITE PAPER - The customer-driven age is upon us and succeeding in this environment requires a new set of goals and a new set of tools. Learn how CRM is the catalyst to transform organizations, empower employees and capitalize on new market opportunities. Posted: September 19, 2008 \| Published: September 19, 2008 Topics: CRM \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Customer Service \| Customer Support Software \| Data Mining \| Data Mining Software \| Enterprise

	Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability sponsored by SAP America Inc WHITE PAPER - The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction. Posted: September 17, 2008 \| Published: September 17, 2008 Topics: Business Intelligence \| Call Centers \| CRM \| Customer Data Management \| Customer Service \| SLA

	Empowerment as a Growth Strategy sponsored by Oracle Corporation WHITE PAPER - Companies are using technology and other tools to help employees deliver an organization's best collective thinking during each customer interaction. Among them is Hewlett-Packard (HP), which we will feature in this paper. We will also explain why empowering your key customer-facing employees is the new path to achieving extraordinary results. Posted: September 26, 2007 \| Published: September 1, 2007 Topics: Best Practices \| Business Process Management \| Call Center Software \| Call Centers \| CRM \| Customer Data Management \| Oracle (Product) \| Real-time Analytics \| Sales \| Sales Representatives \| User Experience

	CRM Your Salespeople Will Love sponsored by Oracle Corporation WHITE PAPER - Customer Relationship Management (CRM) can bring enormous benefits to companies, but only if users adopt it. Explore user adoption problems and an overview of the newest CRM features designed to drive ease of use and high rates of user adoption. Posted: September 26, 2007 \| Published: September 1, 2007 Topics: CRM \| CRM Software \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Customer Support Software \| Lead Generation \| Oracle (Product) \| Sales Force Automation \| Sales Order Management \| Sales Representatives \| Software as a Service

	Choosing the Best CRM for Your Organization sponsored by Oracle Corporation WHITE PAPER - Explore four Customer Relationship Management (CRM) deployment scenarios and how to choose a CRM solution that will best meet your company's needs today and support your business as it grows and evolves. Posted: September 26, 2007 \| Published: September 1, 2007 Topics: Application Deployment \| Application Integration \| Business Performance Management \| CRM \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Oracle (Product) \| Sales \| Software as a Service \| Software Selection

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