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	Business Intelligence: A Guide for Midsize Companies—Improving Your Company’s Efficiency and Effectiveness, No Matter Its Size sponsored by SAP AG WHITE PAPER - While your company has continued to improve its operating efficiencies, you feel your company should be spending more time analyzing what's going on and predicting and planning for the future. This white paper from SAP offers guidance on how to improve the efficiency and effectiveness of your company with business intelligence. Posted: October 26, 2009 \| Published: September 1, 2009 Topics: Analytic Applications Software \| Business Intelligence \| Business Processes \| Data Warehouses \| Operational Metrics (Systems) \| SAP (Product) \| SMBs \| Software as a Service

	Cashing in on Customer Intelligence in the Financial Services Industry sponsored by Infor CRM WHITE PAPER - In this 1to1 Executive Dialogue, Don Peppers and Steve Muran talk about the importance of customer retention, the need to integrate disparate sources of data, and the opportunity for financial institutions to rebuild customer trust as a means to competitive advantage. Posted: October 22, 2009 \| Published: October 22, 2009 Topics: Business Intelligence \| Business Intelligence Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Financial Industry Organizations

	Business Network Transformation: Product and Service Leadership sponsored by SAP America Inc WHITE PAPER - For manufacturers today, achieving strategic goals requires not only intimately understanding technology and markets but also overcoming higher hurdles that have been exacerbated by trends toward globalization and outsourcing. Read on to learn more about how your company can achieve product and service leadership. Posted: October 21, 2009 \| Published: October 21, 2009 Topics: Business Intelligence \| Business Process Management \| Business Processes \| Manufacturing \| Manufacturing Industry \| Manufacturing Industry Organizations \| PLM \| Product Development \| Product Life Cycles \| Product Management

	7 Ways to Inspire Customer Loyalty with Voice of the Customer (VOC) Initiatives sponsored by Vovici WHITE PAPER - In the most challenging economic environment in generations, organizations are more focused than ever on retaining customers and maintaining existing revenue. Many businesses have put significant resources into implementing CEM and VOC programs. Read on to learn seven ways to inspire customer loyalty using these VOC initiatives. Posted: October 20, 2009 \| Published: October 20, 2009 Topics: Business Intelligence \| CRM \| CRM Analytics \| CRM Best Practices \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service Best Practices

	Customer Experience IQ Report sponsored by Vovici WHITE PAPER - The Customer Experience IQ (CEIQ) report identifies the six secrets of highly effective customer experience programs that every company can use to create true customer loyalty. Read this paper to learn which customer experience programs that organizations have implemented are most effective at driving customer loyalty. Posted: October 20, 2009 \| Published: October 20, 2009 Topics: Business Intelligence \| CRM \| CRM Analytics \| CRM Best Practices \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service Best Practices \| Web 2.0

	7 Habits of Highly Successful Surveys sponsored by Vovici WHITE PAPER - Understanding your customer is vital to maintaining and improving loyalty. Learn how to measure customer experience so you can build customer loyalty. Download a copy of the latest Vovici whitepaper 'The Customer Satisfaction Survey' to learn how to understand the major customer experience metrics and more! Posted: October 20, 2009 \| Published: October 20, 2009 Topics: Business Intelligence \| CRM \| CRM Analytics \| CRM Best Practices \| Customer Interaction Services \| Customer Loyalty \| Customer Service Best Practices

	Migrate to Online Services sponsored by SHI WHITE PAPER - Business Productivity Online Standard Suite delivers hosted communication and collaboration tools that feature simplified IT Management, high availability and comprehensive security. This whitepaper will help you understand what is needed to prepare to migrate your current systems to a hosted model. Posted: October 19, 2009 \| Published: October 16, 2009 Topics: Business Communications \| Business Intelligence \| Business Intelligence Software \| Business Management \| Business Process Management \| Collaboration \| Collaborative Applications Software

	TCO Analysis for Modernizing an AS/400 Application to HP Integrity sponsored by Hewlett-Packard Company WHITE PAPER - This paper examines the development costs, ongoing staffing costs, and hardware costs associated with modernizing your business-critical AS/400 applications. It will also discuss how the resulting environment can assist organizations to deliver new and competitive business services as well as reduce IT administrative costs. Posted: October 19, 2009 \| Published: March 25, 2009 Topics: Business Intelligence \| Business Process Management \| SOA \| SOA Governance \| Systems Management \| Systems Management Software \| Systems Operations \| TCO

	Security in the Business Productivity Online Suite from Microsoft Online Services sponsored by SHI WHITE PAPER - This paper describes how Microsoft manages security, privacy, and continuity of the Online Services program, as well as how it aligns with industry standards for security and reliability. Posted: October 19, 2009 \| Published: October 15, 2009 Topics: Business Intelligence \| Business Management \| Business Systems \| Security Best Practices \| Security Infrastructure \| Security Management \| Security Standards

	Transforming Insight Into Action with Business Process Management sponsored by IBM WHITE PAPER - Take action based on deep process insight with business process management. This white paper shows how your business can not only acquire deeper insight into current business operations, but also how to use that insight to drive performance, productivity and savings throughout your organization with BPM from IBM. Posted: October 15, 2009 \| Published: December 15, 2008 Topics: Business Intelligence \| Business Management \| Business Process Management \| Business Process Reengineering \| Knowledge Management \| Operational Support Systems \| SOA

	The HP Applications Modernization Transformation Experience Workshop sponsored by Hewlett-Packard Company WHITE PAPER - Organizations are realizing their priorities are not about new technology –instead, they are focusing on how to use the technology they have to survive and thrive in the downturn. How can you make the most of your information technology investments in this new environment? Posted: October 15, 2009 \| Published: October 1, 2009 Topics: Business Continuity Planning \| Business Intelligence \| Business Management \| Business Process Management \| Legacy Applications Software \| SOA \| SOA Governance

	Management Excellence: Leveraging Technology and Techniques sponsored by Oracle Corporation WHITE PAPER - One in a series of white papers about management excellence, this white paper describes the techniques and technologies that organizations should master on their way to management excellence. Posted: October 13, 2009 \| Published: November 1, 2008 Topics: Business Intelligence \| Business Intelligence Software \| Business Performance Management \| CRM \| Enterprise Applications Software \| Oracle (Product) \| Risk Management \| Supply Chain Management

	Maximizing Customer Value with Oracle Business Intelligence Applications sponsored by Oracle Corporation WHITE PAPER - This technology brief highlights how BI applications can integrate information across data sources and departments, provide a single, integrated view of customer and enterprise information, and enable greater alignment of decisions and execution to drive higher customer profitability and share of wallet. Posted: October 12, 2009 \| Published: December 1, 2007 Topics: Business Intelligence \| Business Intelligence Software \| Business Performance Management \| Business Performance Management Software \| Customer Profiles \| Oracle (Product)

	Maximizing Operational Efficiency with Oracle Business Intelligence Applications sponsored by Oracle Corporation WHITE PAPER - This technology brief highlights how BI applications can integrate information across data sources and departments, provide a single, integrated view of customer and enterprise information, and enable greater alignment of decisions and execution to drive higher customer profitability and share of wallet. Posted: October 12, 2009 \| Published: December 1, 2007 Topics: Business Intelligence \| Business Intelligence Software \| Business Performance Management \| Business Performance Management Software \| Customer Profiles \| Financial Management \| Oracle (Product)

	Performance Management Applications Overview sponsored by Oracle Corporation WHITE PAPER - Hyperion performance management applications deliver a wide range of Business benefits as well as IT benefits; this overview outlines key benefits. Posted: October 12, 2009 \| Published: December 1, 2008 Topics: Business Intelligence \| Business Performance Management \| Business Performance Management Software \| CFOs \| Oracle (Product) \| Productivity \| Regulatory Compliance \| TCO

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