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Effective Strategies for Capturing the Voice of the Customer
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sponsored by Actuate

WHITE PAPER - Web 2.0 applications have forever changed the way that consumers interact with financial firms and those experiences have raised their expectations for online banking. Banks can now deliver Rich Internet Applications that automate business processes while providing a user experience that elicits real enthusiasm in the marketplace.
Posted: September 10, 2009 | Published: September 10, 2009

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Topics:  Banking Industry | Business Process Automation | Business Process Automation Software | Business Processes | Customer Data Management | Customer Satisfaction | Internet Applications Software | Web 2.0 | Web Analytics | Web Development Tools


sponsored by Microsoft

WEBCAST - Watch this webcast to learn of the features and benefits in the new version of Microsoft Dynamics CRM 4.0. Microsoft Dynamics CRM offers you innovative ways to access this powerful relationship management solution to empower your employees to respond quickly to customer demands and increase customer satisfaction.
Posted: September 9, 2009 | Premiered: September 9, 2009

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Topics:  CRM | CRM Software | Customer Data Management | Customer Satisfaction | Customer Service | Customer Support Software | Productivity | Sales | Sales and Marketing Software


sponsored by Microsoft

WEBCAST - Join Microsoft Dynamics CRM technology evangelist Phillip Haase in this webcast to learn about the Microsoft strategy and investments in enterprise CRM solutions and to understand how these solutions address the requirements for users, management, and IT.
Posted: September 9, 2009 | Premiered: September 9, 2009

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Topics:  CRM | CRM Software | Customer Data Management | Customer Satisfaction | Customer Service | Sales | TCO


sponsored by Microsoft

WEBCAST - In this webcast, we show you how the productivity of your sales, customer service, and marketing teams can be dramatically increased by taking advantage of the enhancements in the newly released Microsoft Dynamics CRM 4.0.
Posted: September 9, 2009 | Premiered: September 9, 2009

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Topics:  CRM | CRM Software | Customer Data Management | Customer Profiles | Customer Satisfaction | Customer Service | Sales and Marketing Software


sponsored by Progress Software

EBOOK - Transformation has become an overused buzzword, but its real meaning remains important. Under the microscope, operations transformation is about integrating operations silos and processes, merging disparate units in the wake of acquisitions, and reducing operational expenses.
Posted: August 28, 2009 | Published: August 27, 2009

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Topics:  Business Process Automation | Business Process Management | Customer Satisfaction | IT Infrastructure | IT Management | SOA | Systems Integration | Telecommunications Service Providers


sponsored by Microsoft

CASE STUDY - Stanley Stuart Yoffee & Hendrix, Inc. (SSYH), a Microsoft® Gold Certified Partner based in Florida, implements software solutions utilizing the Microsoft family of products. With large-scale projects across varied industries, the company turned to the Microsoft Dynamics™ Sure Step Methodology to help communicate with customers...
Posted: August 25, 2009 | Published: June 29, 2007

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Topics:  CRM | CRM Software | Customer Data Management | Customer Interaction Services | Customer Satisfaction | Customer Service | ERP | Productivity | Project Management


sponsored by Microsoft

CASE STUDY - Noble Trade is a wholesale distributor of plumbing, heating, and industrial materials. The company lacked a comprehensive CRM tool that would allow employees to keep a close eye on business relationships. To address these challenges, managers selected Microsoft Dynamics™ CRM Online as the company's CRM solution.
Posted: August 25, 2009 | Published: April 18, 2008

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Topics:  CRM | CRM Software | Customer Data Management | Customer Satisfaction | Customer Service | Microsoft Office | Windows Server 2003


sponsored by Infor

ANALYST REPORT - Read this paper to learn about the five tips your company can implement to reduce waste in the supply chain and create a successful lean manufacturing program.
Posted: August 10, 2009 | Published: August 10, 2009

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Topics:  Customer Loyalty | Customer Satisfaction | Customer Service | ERP | Lean Production | Order Management Systems | PLM | Product Life Cycles | Supply Chain Event Management | Supply Chain Execution | Supply Chain Management


sponsored by Microsoft

CASE STUDY - For many sports organizations, a CRM system acts much like the lifeblood of the company, feeding insightful information about both customers and players to management and coaches in order to enhance business decisions. Watch this video case study to hear about the benefits of Microsoft Dynamics CRM from real customers.
Posted: July 30, 2009 | Published: July 30, 2009

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Topics:  CRM | CRM Software | Customer Data Management | Customer Satisfaction | Customer Service | Marketing


sponsored by Microsoft

CASE STUDY - The Chill Factore is a unique indoor snow venue located in the northwest of England. Watch this video case study and discover how Microsoft Dynamics CRM has not only enhanced Chill Factore's relationship with it's customers, but also assisted in developing a more targeted marketing strategy.
Posted: July 30, 2009 | Published: July 30, 2009

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Topics:  CRM | CRM Software | Customer Data Management | Customer Satisfaction | Customer Service | Marketing


sponsored by Infor CRM

BROCHURE - The market-leading Infor CRM Epiphany suite was designed with the needs of today's insurance companies in mind. It delivers what you need to execute a customer retention and growth strategy by delivering a single view of customer interactions across business.
Posted: July 28, 2009 | Published: July 1, 2009

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Topics:  CRM | CRM Best Practices | CRM Services | CRM Software | Customer Data Integration | Customer Data Management | Customer Satisfaction | Insurance Applications Software | Insurance Industry


sponsored by Infor CRM

BROCHURE - Infor CRM Epiphany for Hospitality provides the integrated marketing, customer service, and analytics capabilities hotels, casinos, and other hospitality companies need to deliver exceptional service at every touch point.
Posted: July 28, 2009 | Published: July 1, 2009

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Topics:  CRM | CRM Best Practices | CRM Services | CRM Software | Customer Data Management | Customer Interaction Services | Customer Satisfaction | Gambling Industry


sponsored by Pivotal CRM, a CDC Software solution

PRODUCT DEMO - In this multimedia demo, learn how Pivotal CRM's flexible, innovative features and design give sales users an edge and make them feel the system was built just for them.
Posted: July 23, 2009 | Published: July 23, 2009

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Topics:  CRM | Customer Data Management | Customer Retention | Customer Satisfaction | Customer Support Software | Sales | Sales Force Automation | Sales Information Systems


sponsored by Infor CRM

PRODUCT DEMO - Watch this product demo to see how easy to use Infor CRM Epiphany is and how you can use it to gain customer insight and deliver messages that appeal to the specific needs of that customer. You will also learn all the benefits Infor CRM Epiphany has to offer.
Posted: July 22, 2009 | Published: July 22, 2009

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Topics:  CRM | CRM Best Practices | CRM Software | Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Marketing


sponsored by Infor CRM

PRODUCT DEMO - Watch this product demo to learn how Infor CRM Interaction Advisor will fuel organic growth by driving lifetime customer loyalty and increase value at every customer touch point without replacing any existing systems.
Posted: July 22, 2009 | Published: July 22, 2009

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Topics:  CRM | CRM Services | CRM Software | Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Marketing


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