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	Using Encrypting File System to Protect Microsoft Dynamics CRM Data on a V3c Client Running Windows XP Professional sponsored by Microsoft WHITE PAPER - This white paper explains how to use Encrypting File System (EFS), a feature that is provided by default in the Windows® operating system, to protect data in Microsoft Dynamics CRM clients for Outlook Compatibility Update running on Windows XP Professional Service Pack 2 (SP2). Posted: August 25, 2009 \| Published: June 28, 2007 Topics: CRM \| CRM Software \| Database Security \| Laptop Computers \| Microsoft Outlook \| SQL Server

	B2B Lead Gen: Marketing ROI Performance & Evaluation Study sponsored by Citrix Online WHITE PAPER - MarketingProfs recently conducted an in-depth study on perceptions, behaviors and lead generation performance. Download the MarketingProfs Report to read the study's full findings and to learn how you can effectively calculate and leverage lead generation ROI within your own organization. Posted: August 21, 2009 \| Published: December 1, 2008 Topics: B2B \| CRM \| Customer Service \| Customer Service Best Practices \| Lead Generation \| Lead Management \| Marketing \| Sales

	Delivering Quality Leads, Not Just Quantity: The Interactive Value of Webinars sponsored by Citrix Online WHITE PAPER - Using interactive media such as Webinars can help marketers effectively balance quality with quantity when it comes to lead generation. Download the white paper to learn more. Posted: August 21, 2009 \| Published: December 1, 2008 Topics: B2B \| CRM \| Customer Service \| Customer Service Best Practices \| Lead Generation \| Marketing \| Web Conferences \| Web Services \| Webcasts

	9 Management Practices for Exceptional Webinars sponsored by Citrix Online WHITE PAPER - This new white paper examines Webinar effectiveness at driving lead generation and outlines 9 best practices for using Webinars in a cohesive lead-generation campaign. Posted: August 21, 2009 \| Published: August 19, 2009 Topics: B2B \| CRM \| Customer Service \| Customer Service Best Practices \| Lead Generation \| Marketing \| Web Conferences \| Web Services \| Webcasts

	What Causes Webinar Attendees to Bail sponsored by Citrix Online WHITE PAPER - Download this new MarketingSherpa study to discover the leading causes for attendees to drop out of Webinars and what you can do to sharpen your presentations. Posted: August 21, 2009 \| Published: August 19, 2009 Topics: Communications Software \| CRM \| Customer Service \| Customer Service Best Practices \| Marketing \| Presentation Software \| Webcasts

	How to Market and Sell Services with Webinars sponsored by Citrix Online WHITE PAPER - This new Quantum Leap Marketing white paper explores how to successfully market and sell services with Webinars so that you get maximum mileage out of your marketing budget. Posted: August 21, 2009 \| Published: June 1, 2009 Topics: B2B \| CRM \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Marketing \| Sales \| Sales Channels \| Webcasts

	Microsoft Dynamics RoleTailored Business Productivity: "Software Designed for Your People" sponsored by Microsoft WHITE PAPER - By automating and streamlining financial, customer relationship and supply chain processes, Microsoft Dynamics brings together people, processes and technologies, increasing the productivity and effectiveness of the business, and helping drive business success. Explore the Microsoft Dynamics Customer Model and how it's reflected in this software. Posted: August 18, 2009 \| Published: March 1, 2007 Topics: CRM \| CRM Software \| Customer Data Management \| Customer Service \| Microsoft Office \| Productivity \| Software \| Supply Chain Management \| User Experience

	Sales and Marketing: The New Power Couple sponsored by Microsoft WHITE PAPER - This white paper will review the obstacles to making business development a team sport and then will present best practices around people, process and technology for aligning the sales and marketing organization. Posted: August 18, 2009 \| Published: December 1, 2008 Topics: Collaboration \| CRM \| CRM Software \| Marketing \| Productivity \| Sales \| Sales and Marketing Software \| Sales Force Automation \| Sales Representatives

	Improving Sales Productivity: An Opportunity for Sales and IT Leadership sponsored by Microsoft WHITE PAPER - The main focus of this white paper is about revealing key factors in sales rep productivity, including what helps improve their efficiency (increasing selling time) and effectiveness (getting better results from the available selling time). Both are important and require strong leadership and teamwork between the sales and IT departments. Posted: August 18, 2009 \| Published: April 1, 2008 Topics: CIOs \| CRM \| Knowledge Management \| Metrics \| Productivity \| Sales \| Sales Force Automation \| Sales Representatives

	CRM Built for Marketing: The Executive Guide to Selecting CRM that Meets Marketing Needs sponsored by Pivotal CRM, a CDC Software solution WHITE PAPER - How can a company ensure that their marketing department's needs are represented when choosing an enterprise-level CRM system? This white paper provides core principles companies can use to help them select a CRM system that each marketing team member feels was built just for them. Posted: July 23, 2009 \| Published: July 23, 2009 Topics: CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Marketing \| Sales \| Sales and Marketing Software

	Efficiency, Effectiveness and Customer Loyalty in the Insurance Contact Center sponsored by Infor CRM WHITE PAPER - Read this paper to learn how important an efficient and effective contact center is and how Infor CRM Epiphany Contact Center enables carriers to create a highly efficient, customer-centric, multichannel contact center, providing a better customer service experience and increasing customer loyalty. Posted: July 22, 2009 \| Published: July 22, 2009 Topics: Contact Center Management \| Contact Center Software \| CRM \| CRM Best Practices \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices

	Innovative Marketing Strategies for Individual and Personal Lines Insurers sponsored by Infor CRM WHITE PAPER - In this paper you will learn just how important each customer interaction is and how companies are turning to Infor CRM Epiphany Inbound Marketing for Insurance to be able to manage their customers on a highly personal basis which greatly increases customer loyalty and satisfaction which will ultimately increase sales and profitability. Posted: July 22, 2009 \| Published: July 22, 2009 Topics: CRM \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Insurance Industry \| Marketing

	Increase Your Returns Using Event-Based Marketing sponsored by Infor CRM WHITE PAPER - Read this paper to learn how Event-triggered marketing has seen five times the response rate of non-timed mass-marketing campaigns and how your company can take advantage of event-based marketing by using Infor CRM Epiphany Outbound Marketing suite. Posted: July 22, 2009 \| Published: July 22, 2009 Topics: CRM \| CRM Best Practices \| Customer Data Management \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Marketing

	Securing the Flow of Information: Software as a Service and Your Confidential Data sponsored by Esker Inc. WHITE PAPER - This paper outlines key aspects of information security companies should look for in SaaS solutions to protect information and ensure business success, focusing on three essential elements instrumental to achieving this goal: data privacy, access control and business continuity. Posted: July 21, 2009 \| Published: July 17, 2009 Topics: Access Control \| Business Continuity Planning \| CRM \| Data Center Management \| Data Security \| Disaster Recovery \| High Availability \| Software as a Service

	ROI for the Online Channel: The Business Drivers for Your Investments in WCM Technology sponsored by SDL Tridion WHITE PAPER - This document provides you with the knowledge you need to make the connections between the SDL Tridion Web Content Management solution and its effects on your business. Posted: July 20, 2009 \| Published: June 1, 2009 Topics: Business IT Alignment \| Communications Systems \| CRM \| CRM Services \| Customer Interaction Services \| Customer Service \| Customer Support Software \| Web Content Management \| Web Development

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