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	Crossing the Chasm Between the Service Desk and Operations sponsored by BMC Software, Inc WHITE PAPER - IT organizations can significantly improve efficiency and reduce operational costs by creating environments with shared access to common data to support Operations and the Service Desk, and evolving and automating key processes between the two groups. Posted: June 15, 2009 \| Published: June 15, 2009 Topics: Business IT Alignment \| Business Process Automation \| Business Process Automation Software \| Help Desk Management \| IT Best Practices \| IT Spending \| ITIL \| Service Level Management

	Data Center Automation - Facing the Air of Change sponsored by Wipro Technologies WHITE PAPER - Many IT organizations still perform a majority of Data Center administration tasks manually. Today, manual techniques are obsolete as Information Technology is required to manage complex multivendor infrastructures cost-effectively. There is one way to meet this challenge and that is Automation. Posted: June 12, 2009 \| Published: June 12, 2009 Topics: Business Process Automation \| Business Process Automation Software \| Business Process Management \| Business Process Management Software \| CIOs \| Data Center Infrastructure Efficiency \| Data Center Management \| IT Infrastructure \| IT Managers \| IT Service Management \| ROI \| Sarbanes-Oxley Compliance \| Systems Management

	Reducing Costs with Efficient Operations: A Fast Track to More Working Capital sponsored by SAP America Inc WHITE PAPER - Untamed costs can deplete the precious working capital that's critical to your ongoing operations and new expansions. By instituting efficient automated processes throughout your organization, you can reduce waste, unnecessary overtime, and a host of other cost factors. Posted: June 7, 2009 \| Published: July 1, 2007 Topics: Business Management \| Business Process Automation \| Business Process Management \| Customer Satisfaction \| ERP \| Productivity \| SAP (Product) \| Small Businesses

	Achieving Service Excellence Across The Enterprise: Leveraging Cross-Enterprise Workflow to Organize Around the Customer sponsored by Numara Software WHITE PAPER - Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility.. Posted: April 21, 2009 \| Published: February 1, 2009 Topics: Business Process Automation \| Change Management \| Collaboration \| Compliance (Systems Operations) \| CRM \| Customer Loyalty \| Customer Service \| Customer Support Software \| Knowledge Management \| Reporting Software \| Workflow Software

	4 Stages of Integrated Document Delivery from SAP: A lesson in document submission, transmission, acknowledgement & management sponsored by STR Software WHITE PAPER - This paper is intended to educate users, developers, managers, and executives of companies using SAP, on the efficiencies gained from an integrated, automated document delivery system. Posted: April 15, 2009 \| Published: April 15, 2009 Topics: Business Process Automation \| Business Process Automation Software \| Document Management \| Document Management Software \| ERP \| ERP Software \| Fax Services \| Purchase Order Management \| SAP (Product)

	Achieving lean success - A Holistic Approach sponsored by Infor WHITE PAPER - Recently lean manufacturing has gone from an obscure and isolated practice to a mainstream, extensively publicized methodology that is well known throughout the manufacturing and supply chain industry. However, this does not mean it is entirely understood as a business practice, nor does it mean that it has been implemented to any large extent. Posted: April 3, 2009 \| Published: April 3, 2009 Topics: Business Process Automation \| ERP \| Inventory Management \| Manufacturing \| Supply Chain Integration \| Supply Chain Management

	Oracle eAM's Best Friend - Automated Work Order Attachment Printing sponsored by STR Software WHITE PAPER - Check out this paper to learn how Oracle Enterprise Asset Management (eAM) successfully automates the printing of Oracle eAM documents such as work orders and accompanying attachments into company business processes. Posted: March 9, 2009 \| Published: March 9, 2009 Topics: Business Process Automation \| Enterprise Asset Management Software \| Forms Software \| Oracle (Product) \| Print Management \| Productivity \| Vendor Selection

	IDC Report: IT Service Management Adoption Trends and Strategies sponsored by Hewlett-Packard Company WHITE PAPER - Check out this white paper that discusses the findings of an IDC survey of over 600 IT organizations worldwide. The survey identifies issues confronting IT departments that are adopting service models and to better understand the status and priorities of key functions and processes that underlie successful implementation of IT service management. Posted: February 17, 2009 \| Published: September 8, 2008 Topics: Applications Management \| Budgeting \| Business Models \| Business Process Automation \| Enterprise Systems \| IT Service Management \| Systems Management

	Four Common ERP Implementation Mistakes sponsored by IFS WHITE PAPER - Here are four common mistakes an implementation leader and team can make, and suggestions on how to avoid them. Posted: January 12, 2009 \| Published: January 12, 2009 Topics: Asset Management Services \| Best Practices \| Business Process Automation \| CRM \| ERP \| IT Infrastructure \| Software \| Supply Chain Management

	Reducing Risk through Requirements-driven Quality Management: An End-to-end Approach sponsored by Hewlett-Packard Company WHITE PAPER - This white paper explains a structured way to manage requirements and how risk-based requirements and quality management are inseparable from the larger process of managing the planning, test and release of a software system. Posted: December 29, 2008 \| Published: December 23, 2008 Topics: Application Life-Cycle Management \| Application Performance Management \| Business Process Automation \| Diagnostic and Test Software \| Functional Requirements \| Software Development Methodologies \| Software Project Management \| Software Quality Assurance \| Software Testing

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