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	Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution sponsored by Microsoft CASE STUDY - After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics® CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity. Posted: August 25, 2009 \| Published: July 25, 2008 Topics: Automotive Industry \| Call Center Management \| Call Center Software \| CRM \| CRM Software \| Customer Data Management \| Customer Support Software \| IT Departments \| IT Service Centers \| Productivity

	With New CRM Solution, Distributor Improves Productivity and Customer Satisfaction sponsored by Microsoft CASE STUDY - Noble Trade is a wholesale distributor of plumbing, heating, and industrial materials. The company lacked a comprehensive CRM tool that would allow employees to keep a close eye on business relationships. To address these challenges, managers selected Microsoft Dynamics™ CRM Online as the company's CRM solution. Posted: August 25, 2009 \| Published: April 18, 2008 Topics: CRM \| CRM Software \| Customer Data Management \| Customer Satisfaction \| Customer Service \| Microsoft Office \| Windows Server 2003

	Employment Screening Company Optimizes Productivity, Improves Customer Satisfaction sponsored by Microsoft CASE STUDY - When employers need to be sure about the backgrounds of people they hire, they call Credential Check Corporation. To do this work, the company utilized Microsoft® Office Outlook® and proprietary access programs, which made it difficult for departments and external suppliers to collaborate with each other. Microsoft Dynamics™ CRM... Posted: August 25, 2009 \| Published: April 18, 2008 Topics: Collaboration \| CRM \| CRM Software \| Human Resources Services \| Human Resources Software \| Microsoft Office 2003 \| Windows Server 2003

	Global Real Estate Management Firm Chooses CRM Solution to Reduce TCO, Enhance Service sponsored by Microsoft CASE STUDY - When the latest version of Microsoft Dynamics CRM became available, executives decided to upgrade to it. Now, Jones Lang LaSalle has a robust solution that easily and economically integrates into the company’s current systems and delivers functional and technical capabilities that support effective global operations. Posted: August 25, 2009 \| Published: June 5, 2008 Topics: Business Management \| CIOs \| CRM \| CRM Software \| Lead Management \| Microsoft Outlook \| Productivity \| Real Estate Industry \| Windows Server 2003

	Executive Search Firm Implements New CRM System, Improves Productivity by 25 Percent sponsored by Microsoft CASE STUDY - Devine Capital had relied on Microsoft® Office Outlook® and the Encore contact management tool to meet this need. However, the Encore interface was rigid and did not integrate effectively with Outlook. After implementing Microsoft Dynamics™ CRM 4.0, time spent on daily administrative tasks was reduced by 25 percent. Posted: August 25, 2009 \| Published: April 15, 2008 Topics: Contact Management \| Contact Management Software \| CRM \| CRM Software \| Customer Data Integration \| Customer Data Management \| Microsoft Office 2003 \| Microsoft Outlook \| Productivity

	Financial Services Company Gains Improved Sales Performance with Easy-to-Use Solution sponsored by Microsoft CASE STUDY - Security Benefit needed a customer relationship management (CRM) solution that would provide its remote sales force with access to real-time information. In July 2007, the company implemented Microsoft Dynamics™ CRM 3.0. Now, Security Benefit gains from increased agility, new sales opportunities, and reduced IT costs. Posted: August 19, 2009 \| Published: January 1, 2008 Topics: Contact Management \| Contact Management Software \| CRM \| CRM Software \| Customer Data Management \| Remote Users \| Sales \| Sales Force Automation

	Microsoft Dynamics RoleTailored Business Productivity: "Software Designed for Your People" sponsored by Microsoft WHITE PAPER - By automating and streamlining financial, customer relationship and supply chain processes, Microsoft Dynamics brings together people, processes and technologies, increasing the productivity and effectiveness of the business, and helping drive business success. Explore the Microsoft Dynamics Customer Model and how it's reflected in this software. Posted: August 18, 2009 \| Published: March 1, 2007 Topics: CRM \| CRM Software \| Customer Data Management \| Customer Service \| Microsoft Office \| Productivity \| Software \| Supply Chain Management \| User Experience

	Sales and Marketing: The New Power Couple sponsored by Microsoft WHITE PAPER - This white paper will review the obstacles to making business development a team sport and then will present best practices around people, process and technology for aligning the sales and marketing organization. Posted: August 18, 2009 \| Published: December 1, 2008 Topics: Collaboration \| CRM \| CRM Software \| Marketing \| Productivity \| Sales \| Sales and Marketing Software \| Sales Force Automation \| Sales Representatives

	Microsoft Dynamics CRM - Sports Organizations sponsored by Microsoft CASE STUDY - For many sports organizations, a CRM system acts much like the lifeblood of the company, feeding insightful information about both customers and players to management and coaches in order to enhance business decisions. Watch this video case study to hear about the benefits of Microsoft Dynamics CRM from real customers. Posted: July 30, 2009 \| Published: July 30, 2009 Topics: CRM \| CRM Software \| Customer Data Management \| Customer Satisfaction \| Customer Service \| Marketing

	Chill Factore Video Case Study sponsored by Microsoft CASE STUDY - The Chill Factore is a unique indoor snow venue located in the northwest of England. Watch this video case study and discover how Microsoft Dynamics CRM has not only enhanced Chill Factore's relationship with it's customers, but also assisted in developing a more targeted marketing strategy. Posted: July 30, 2009 \| Published: July 30, 2009 Topics: CRM \| CRM Software \| Customer Data Management \| Customer Satisfaction \| Customer Service \| Marketing

	Infor CRM Epiphany for Insurance sponsored by Infor CRM BROCHURE - The market-leading Infor CRM Epiphany suite was designed with the needs of today's insurance companies in mind. It delivers what you need to execute a customer retention and growth strategy by delivering a single view of customer interactions across business. Posted: July 28, 2009 \| Published: July 1, 2009 Topics: CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Data Integration \| Customer Data Management \| Customer Satisfaction \| Insurance Applications Software \| Insurance Industry

	Infor CRM for Travel & Leisure sponsored by Infor CRM BROCHURE - Enterprising companies in travel and leisure are using Infor CRM for Travel and Leisure to create a continuous customer dialogue and deliver the highest impact offers at the moment of interaction across business units and channels. Posted: July 28, 2009 \| Published: July 1, 2009 Topics: CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Data Management \| Customer Service \| Travel Industry

	Infor CRM Epiphany for Hospitality sponsored by Infor CRM BROCHURE - Infor CRM Epiphany for Hospitality provides the integrated marketing, customer service, and analytics capabilities hotels, casinos, and other hospitality companies need to deliver exceptional service at every touch point. Posted: July 28, 2009 \| Published: July 1, 2009 Topics: CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Data Management \| Customer Interaction Services \| Customer Satisfaction \| Gambling Industry

	Infor CRM Epiphany For Consumer Products sponsored by Infor CRM BROCHURE - Infor CRM Epiphany helps you make the most of customer interactions and improve your sales, marketing, and service operations in order to increase loyalty, enhance brand preference, and boost profitability. Posted: July 28, 2009 \| Published: July 1, 2009 Topics: Brand Loyalty \| CRM \| CRM Best Practices \| CRM Software \| Customer Data Management \| Customer Loyalty \| Customer Service \| ROI

	Leicester City Football Club Video Case Study sponsored by Microsoft CASE STUDY - Watch this informative video case study and learn how Leicester City Football Club leveraged Microsoft Dynamics CRM Database to enhance player adminstration, performance analysis, injury prevention, and much more! Posted: July 24, 2009 \| Published: July 24, 2009 Topics: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Software \| Customer Data Management \| Database Design \| Databases

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