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	Making Interactions More Intelligent Across All Channels in the Retail Finance Industry sponsored by Infor CRM WHITE PAPER - In this paper you will learn the best practices and the bottom-line benefits in multi-channel inbound marketing. Read on to learn more about multi-channel inbound marketing and how Infor CRM Epiphany Inbound Marketing for Retail Finance can help drive revenue out of each customer interaction. Posted: July 22, 2009 \| Published: July 22, 2009 Topics: CRM Services \| CRM Software \| Customer Data Integration \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Marketing \| ROI

	Efficiency, Effectiveness and Customer Loyalty in the Insurance Contact Center sponsored by Infor CRM WHITE PAPER - Read this paper to learn how important an efficient and effective contact center is and how Infor CRM Epiphany Contact Center enables carriers to create a highly efficient, customer-centric, multichannel contact center, providing a better customer service experience and increasing customer loyalty. Posted: July 22, 2009 \| Published: July 22, 2009 Topics: Contact Center Management \| Contact Center Software \| CRM \| CRM Best Practices \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices

	Innovative Marketing Strategies for Individual and Personal Lines Insurers sponsored by Infor CRM WHITE PAPER - In this paper you will learn just how important each customer interaction is and how companies are turning to Infor CRM Epiphany Inbound Marketing for Insurance to be able to manage their customers on a highly personal basis which greatly increases customer loyalty and satisfaction which will ultimately increase sales and profitability. Posted: July 22, 2009 \| Published: July 22, 2009 Topics: CRM \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Insurance Industry \| Marketing

	Increase Your Returns Using Event-Based Marketing sponsored by Infor CRM WHITE PAPER - Read this paper to learn how Event-triggered marketing has seen five times the response rate of non-timed mass-marketing campaigns and how your company can take advantage of event-based marketing by using Infor CRM Epiphany Outbound Marketing suite. Posted: July 22, 2009 \| Published: July 22, 2009 Topics: CRM \| CRM Best Practices \| Customer Data Management \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Marketing

	IT Impact on Telecommunications Order Fallout - A Survey of Large Global Businesses sponsored by Progress Software WHITE PAPER - As the following pages will demonstrate, the evidence is that improving Business Transaction Assurance presents a real bottom-line opportunity and is moving high up the business agenda. However, companies' current systems are not equipped with the necessary tools to manage and control such transactions. Posted: June 30, 2009 \| Published: April 1, 2009 Topics: Customer Satisfaction \| Economic Environment \| IT Infrastructure \| Leisure Industry \| Telecommunications Industry \| Transaction Processing Services \| Travel Industry

	How the Fastest Growing Companies Use Business Intelligence sponsored by Information Builders WHITE PAPER - This paper investigates various levels of business intelligence, discusses the challenges organizations face with today's typical BI deployments, and highlights how many high-growth companies have implemented strategic, analytical, and operational initiatives to work seamlessly together to enhance performance and boost competitive advantage. Posted: June 22, 2009 \| Published: June 19, 2009 Topics: Analytic Applications Software \| Business Intelligence \| Business Intelligence Software \| Business Performance Management \| CIOs \| Customer Satisfaction \| Dashboards \| SMBs

	Analyzing the Total Cost of a Global Service Desk sponsored by CompuCom Systems, Inc. WHITE PAPER - Do you know what it really costs to operation your Service Desk? If your organization has not addressed Total Cost of Ownership, you are probably experiencing out-of-control cost increases and reduced service quality for end-user support. Read this white paper to learn about CompuCom's Service Desk solution. Posted: June 22, 2009 \| Published: April 1, 2009 Topics: Best Practices \| Business Intelligence \| Customer Satisfaction \| Economic Environment \| IT Spending \| Service Level Management \| SLA \| Strategic Planning \| TCO

	Service Desk Consolidation Cuts Costs and Increases Service Quality sponsored by BMC Software, Inc WHITE PAPER - The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this whitepaper to discover the path to proper service desk consolidation and its many benefits. Posted: June 18, 2009 \| Published: June 15, 2009 Topics: Customer Satisfaction \| Customer Service Best Practices \| Customer Support Software \| Help Desk Management \| Help Desk Management Services \| Help Desk Software \| IT Best Practices \| Service Level Management

	Seven Ways ITIL Can Help You in an Economic Downturn sponsored by BMC Software, Inc WHITE PAPER - IT Infrastructure Library® (ITIL®) best practices promote a well-functioning, collaborative IT environment that can enable the business and your IT organization to cope with the effects of economic stress. ITIL can help you to deliver higher-performing technology services that help your business to be both more competitive today and... Posted: June 15, 2009 \| Published: June 15, 2009 Topics: Business IT Alignment \| Customer Satisfaction \| Downtime \| IT Best Practices \| IT Governance \| IT Infrastructure \| IT Service Management \| ITIL \| Knowledge Management \| Operational Metrics (Systems)

	Video White Paper: Seven Tips for Profiting from Lean Times with CRM sponsored by Oracle Corporation VIDEO - The best time to streamline and turbo-charge the sales process is when competitors are looking the other way. That's why now is a good time to make the shift to a CRM solution that can catapult your organization into the next round of growth. Posted: June 10, 2009 \| Premiered: June 10, 2009 Topics: Business Intelligence \| CRM \| Customer Loyalty \| Customer Satisfaction \| Customer Service Best Practices \| Economic Environment \| Sales

	How Do You Evaluate Which On-Demand CRM Solution is Right for You? sponsored by Oracle Corporation WHITE PAPER - The three main drivers of SaaS adoption-low initial cost of ownership, speed of deployment, and low internal IT resource profile-make SaaS solutions attractive at any time, but even more so in times of a challenging market, provided there is a bona fide business need and the initiative can be expected to create additional revenue or save money. Posted: June 10, 2009 \| Published: January 8, 2009 Topics: CRM \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Self-Service \| Economic Environment

	Creating Enduring Customer Relationships sponsored by Oracle Corporation WHITE PAPER - Read this white paper to learn how investing in a new loyalty solution or improving your existing one will enable you to truly differentiate your business around the customer experience and drive lasting relationships. Posted: June 10, 2009 \| Published: June 10, 2009 Topics: Business Environment \| CRM \| Customer Loyalty \| Customer Profiles \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Oracle (Product) \| Sales

	Connect and Empower Mobile Salespeople sponsored by Oracle Corporation WHITE PAPER - Read this free white paper to see how mobile CRM will give your sales team a winning record on the road. Posted: June 10, 2009 \| Published: June 10, 2009 Topics: Customer Satisfaction \| Customer Service Best Practices \| Mobile CRM \| Mobile Device Management \| Mobile Workers \| Sales \| Sales Force Automation \| Smart Phones

	The Top 3 Reasons CRM Initiatives (Still) Fail - And How To Avoid Them sponsored by Pivotal CRM, a CDC Software solution WHITE PAPER - This white paper looks at the top three reasons that CRM initiatives fail to achieve their goals and provides clear, practical recommendations for ensuring that your CRM initiative avoids these pitfalls and delivers desired returns. Posted: June 10, 2009 \| Published: June 9, 2009 Topics: Business Process Management \| Change Management \| CRM \| CRM Best Practices \| CRM Software \| Customer Retention \| Customer Satisfaction \| Economic Environment \| Productivity \| ROI

	InfoSupport launches new servers and storage up to 75% faster using virtualization sponsored by Dell and Microsoft CASE STUDY - This case study outlines how Info Support, a Dutch IT service provider, was able to launch new servers and storage up to 75% faster using virtualization. The challenge was that Info Support wanted to respond to their clients faster by creating an environment where new projects were up and running in a couple of hours. Posted: June 9, 2009 \| Published: June 9, 2009 Topics: Best Practices \| Blade Servers \| CRM Best Practices \| Customer Loyalty \| Customer Satisfaction \| High Availability \| Scalability Testing \| Server Virtualization

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