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MORE SPECIFIC TOPICS: Customer Satisfaction \| Customer Self-Service \| Web-Based Self-Service
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	Business Process-Centric Information Technology: Aligning Business and Technology for High Performance sponsored by Accenture WHITE PAPER - Process-centric IT is, first and foremost, a way for the IT organization to build applications that will deliver greater flexibility and agility to the business-enabling high performance. Posted: February 18, 2009 \| Published: February 18, 2009 Topics: Business Process Management \| Business Processes \| Business Service Management \| Customer Service \| Globalization \| Interoperability

	Understanding the Basic Configuration of the Adaptive Security Appliance (ASA) sponsored by Global Knowledge WHITE PAPER - The Adaptive Security Appliance is the latest firewall appliance in the Cisco security arsenal and provides a number of services to protect your "trusted" network users from "untrusted" users. Posted: February 10, 2009 \| Published: February 10, 2009 Topics: Customer Service \| Data Centers \| Intrusion Prevention \| Network Security \| Security \| Troubleshooting

	Best Practices in Complex Equipment Manufacturing, Sales, and Service sponsored by SAP America Inc WHITE PAPER - This paper gives a brief overview of the SAP® solutions used by manufacturers of complex products and equipment to differentiate themselves from the competition through superior-value products and services against low-cost global providers. Posted: January 26, 2009 \| Published: January 23, 2009 Topics: Customer Service \| ERP \| Inventory Management \| Manufacturing \| Manufacturing Software \| Process Manufacturing Industry \| SAP (Product) \| Supply Chain Management

	Best Practices in the Call Center: A Customer Touch-Point Methodology sponsored by Oracle Corporation WHITE PAPER - One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. Posted: January 26, 2009 \| Published: January 26, 2009 Topics: Best Practices \| Call Center Management \| Call Center Services \| Call Centers \| Customer Service \| Metrics

	Seven Tips for Profiting from Lean Times with CRM sponsored by Oracle Corporation WHITE PAPER - With their rapid speed of deployment, integrated analytics and built-in best practices, on-demand CRM solutions can quickly vault a sales organization ahead of its rivals. And because of their flexible licensing structure, on-demand solutions can be deployed selectively, enabling businesses to deploy only as much CRM as they need. Posted: January 26, 2009 \| Published: January 26, 2009 Topics: Best Practices \| CRM \| Customer Service \| Sales

	Real-time Shop Floor Integration, Simplified: The Right ERP System Can Make It Happen sponsored by IQMS WHITE PAPER - The key to achieving cost-effective savings in the supply chain is to exchange information accurately and quickly in real-time. Posted: December 24, 2008 \| Published: December 24, 2008 Topics: Customer Service \| Databases \| ERP \| Inventory Management \| Inventory Management Software \| Manufacturing \| Manufacturing Execution Systems \| Manufacturing Software \| Supply Chains

	Addressing the challenges of implementing a customer-centric strategy sponsored by Infor CRM WHITE PAPER - The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints. Posted: December 5, 2008 \| Published: December 5, 2008 Topics: Business Processes \| Call Centers \| Customer Service \| Enterprise \| Marketing \| Sales

	Surviving and Thriving in the Customer-Driven Age sponsored by Oracle Corporation WHITE PAPER - The customer-driven age is upon us and succeeding in this environment requires a new set of goals and a new set of tools. Learn how CRM is the catalyst to transform organizations, empower employees and capitalize on new market opportunities. Posted: September 19, 2008 \| Published: September 19, 2008 Topics: CRM \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Customer Service \| Customer Support Software \| Data Mining \| Data Mining Software \| Enterprise

	Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability sponsored by SAP America Inc WHITE PAPER - The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction. Posted: September 17, 2008 \| Published: September 17, 2008 Topics: Business Intelligence \| Call Centers \| CRM \| Customer Data Management \| Customer Service \| SLA

	Sales and Operations Planning: The Key to Continuous Demand Satisfaction sponsored by SAP America Inc WHITE PAPER - Find out how leading companies are designing their sales and operations planning (S&OP) processes to continuously monitor and meet customer demand. Posted: March 24, 2008 \| Published: March 1, 2007 Topics: Accounting \| Customer Service \| ERP \| Operations \| Sales \| Supply Chains

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