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	CRM Built for Marketing: The Executive Guide to Selecting CRM that Meets Marketing Needs sponsored by Pivotal CRM, a CDC Software solution WHITE PAPER - How can a company ensure that their marketing department's needs are represented when choosing an enterprise-level CRM system? This white paper provides core principles companies can use to help them select a CRM system that each marketing team member feels was built just for them. Posted: July 23, 2009 \| Published: July 23, 2009 Topics: CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Marketing \| Sales \| Sales and Marketing Software

	Infor Permission-based Marketing Campaigns sponsored by Infor CRM PRODUCT DEMO - Watch this product demo to see how easy to use Infor CRM Epiphany is and how you can use it to gain customer insight and deliver messages that appeal to the specific needs of that customer. You will also learn all the benefits Infor CRM Epiphany has to offer. Posted: July 22, 2009 \| Published: July 22, 2009 Topics: CRM \| CRM Best Practices \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Marketing

	Infor CRM Interaction Advisor sponsored by Infor CRM PRODUCT DEMO - Watch this product demo to learn how Infor CRM Interaction Advisor will fuel organic growth by driving lifetime customer loyalty and increase value at every customer touch point without replacing any existing systems. Posted: July 22, 2009 \| Published: July 22, 2009 Topics: CRM \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Marketing

	Making Interactions More Intelligent Across All Channels in the Retail Finance Industry sponsored by Infor CRM WHITE PAPER - In this paper you will learn the best practices and the bottom-line benefits in multi-channel inbound marketing. Read on to learn more about multi-channel inbound marketing and how Infor CRM Epiphany Inbound Marketing for Retail Finance can help drive revenue out of each customer interaction. Posted: July 22, 2009 \| Published: July 22, 2009 Topics: CRM Services \| CRM Software \| Customer Data Integration \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Marketing \| ROI

	Innovative Marketing Strategies for Individual and Personal Lines Insurers sponsored by Infor CRM WHITE PAPER - In this paper you will learn just how important each customer interaction is and how companies are turning to Infor CRM Epiphany Inbound Marketing for Insurance to be able to manage their customers on a highly personal basis which greatly increases customer loyalty and satisfaction which will ultimately increase sales and profitability. Posted: July 22, 2009 \| Published: July 22, 2009 Topics: CRM \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Insurance Industry \| Marketing

	Drive Business Processes: Achieving the "Last Mile" of Business Productivity sponsored by Microsoft WHITE PAPER - Bring the two most powerful information systems in your business together more intuitively and more completely than ever before. Microsoft Dynamics and the Microsoft Office system work together in new ways to help workers reach the information and people they need to be productive and deliver excellent customer service. Posted: July 21, 2009 \| Published: March 1, 2007 Topics: Business Process Management \| Collaboration \| CRM Software \| Dashboards \| Enterprise Resource Management \| ERP Software \| Microsoft Office \| Productivity \| SQL Server \| Supply Chain Software

	NIBCO, INC: Integrating Inbound Sales Order Automation sponsored by Esker Inc. CASE STUDY - In this case study NIBCO, INC. implemented an SAP solution for comprehensive customer relationship management (CRM). Read this case study to learn how NIBCO, INC chose and implemented Esker DeliveryWare as their SAP Solution and the benefits they reaped from Esker DeliveryWare. Posted: July 10, 2009 \| Published: July 10, 2009 Topics: Business Process Management \| CRM \| CRM Software \| Document Management \| Enterprise Content Management \| Order Management Systems \| ROI \| SAP (Product)

	7 Tactics For Smart Businesses to Increase Revenues and Decrease Expenses in Any Economy sponsored by SAP BusinessObjects WHITE PAPER - Every organization faces its own unique challenges in getting the job done. But at the end of the day, it all comes down to increasing revenue while decreasing expenses. See how Business Objects reporting solutions allow you to do just that. Posted: June 17, 2009 \| Published: June 17, 2009 Topics: Business Intelligence \| CRM \| CRM Software \| Knowledge Management \| Knowledge Management Software \| Reporting Software \| Revenue Projections \| Sales and Marketing Software \| Workforce Management Software

	The Top 3 Reasons CRM Initiatives (Still) Fail - And How To Avoid Them sponsored by Pivotal CRM, a CDC Software solution WHITE PAPER - This white paper looks at the top three reasons that CRM initiatives fail to achieve their goals and provides clear, practical recommendations for ensuring that your CRM initiative avoids these pitfalls and delivers desired returns. Posted: June 10, 2009 \| Published: June 9, 2009 Topics: Business Process Management \| Change Management \| CRM \| CRM Best Practices \| CRM Software \| Customer Retention \| Customer Satisfaction \| Economic Environment \| Productivity \| ROI

	Get Closer To Your Best Customers: A Shift In Customer Strategies In A Time Of Crisis sponsored by SAP America Inc WHITE PAPER - The extraordinary circumstances of the current economic crisis have changed the operating rules for companies of every size, in every industry. Companies now face a unique opportunity to reexamine traditional business practices and make much-needed changes - changes that will help them survive the downturn and flourish with the inevitable up... Posted: June 4, 2009 \| Published: June 2, 2009 Topics: Business Performance Management \| Business Process Reengineering \| CRM \| CRM Analytics Software \| CRM Best Practices \| CRM Software \| Customer Data Integration \| Customer Satisfaction \| Customer Service Best Practices \| Pricing \| Product Management \| Productivity

	Reduce Churn Through Enterprise Feedback Management and Predictive Analytics sponsored by SPSS Inc. Worldwide Headquarters CASE STUDY - In this case study, Cablecom recognised the key to tackling churn was to identify the point at which customers become dissatisfied with the service and before they made the decision to switch to an alternative provider. Posted: May 4, 2009 \| Published: May 1, 2009 Topics: Analytic Applications Software \| Business Intelligence \| CRM \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Data Integration \| Customer Data Management

	10 Ways Predictive Analytics Can Really Help You sponsored by SPSS Inc. Worldwide Headquarters DATA SHEET - This whitepaper details how predictive analysis can help your business. We give you 10 really good reasons on how predictive analytics help you make better, faster decisions, giving your organization a significant competitive advantage in the technology sector. Posted: May 4, 2009 \| Published: May 1, 2009 Topics: Business Intelligence \| Business Intelligence Software \| CRM \| CRM Analytics \| CRM Analytics Software \| CRM Software \| Customer Data Management

	Empower Your Consumer Research Department with Predictive Analytics sponsored by SPSS Inc. Worldwide Headquarters CASE STUDY - In this case study of American Airlines, details are given of their choice to utilize SPSS to manage their customer information. Read on to see how an intensely competitive marketplace led American to chose SPSS. Posted: May 1, 2009 \| Published: May 1, 2009 Topics: Business Intelligence \| Business Intelligence Software \| CRM \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices \| CRM Software

	Best Practices of the Best-Run Sales Organizations: Sales Opportunity Blueprinting sponsored by SAP America Inc WHITE PAPER - Leadership teams in today's strongest sales groups have discovered best practices to achieve exponential results. This SAP Executive Insight looks at leading-edge companies and examines how they excel in areas where most sales organizations struggle. Posted: April 27, 2009 \| Published: April 27, 2009 Topics: CRM \| CRM Best Practices \| CRM Software \| Customer Profiles \| Sales \| Sales Representatives \| SAP (Product) \| Strategic Planning

	Oracle and Cast Iron Systems: Delivering an Integrated CRM Experience - Podcast sponsored by Cast Iron Systems PODCAST - Hear this Podcast to discover how you can rapidly synchronize your sales and customer service data with a variety of on-premise and on-demand systems. Posted: March 4, 2009 \| Premiered: March 3, 2009 Topics: Application Hosting \| Application Infrastructure \| CRM \| CRM Software \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Oracle (Product) \| Sales \| Software Infrastructure

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