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Effective Strategies for Capturing the Voice of the Customer

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	Reducing Costs with Efficient Operations: A Fast Track to More Working Capital sponsored by SAP America Inc WHITE PAPER - Untamed costs can deplete the precious working capital that's critical to your ongoing operations and new expansions. By instituting efficient automated processes throughout your organization, you can reduce waste, unnecessary overtime, and a host of other cost factors. Posted: June 7, 2009 \| Published: July 1, 2007 Topics: Business Management \| Business Process Automation \| Business Process Management \| Customer Satisfaction \| ERP \| Productivity \| SAP (Product) \| Small Businesses

	Protecting and Nurturing Your Brand: Maintain and Grow Brand Value in a Time of Crisis sponsored by SAP America Inc WHITE PAPER - There are many elements that impact a company's brand. Concentrating on a select few lets you control financial investment while maximizing the returned benefit. This SAP Executive Insight focuses on efforts that target a key set of brand-related opportunities and describes how companies can strengthen brand value even in a recession. Posted: June 5, 2009 \| Published: June 5, 2009 Topics: Branding \| Business Process Management \| CRM \| Customer Loyalty \| Customer Satisfaction \| Economic Environment \| Knowledge Management \| Regulatory Compliance \| Risk Management \| SAP (Product)

	Get Closer To Your Best Customers: A Shift In Customer Strategies In A Time Of Crisis sponsored by SAP America Inc WHITE PAPER - The extraordinary circumstances of the current economic crisis have changed the operating rules for companies of every size, in every industry. Companies now face a unique opportunity to reexamine traditional business practices and make much-needed changes - changes that will help them survive the downturn and flourish with the inevitable up... Posted: June 4, 2009 \| Published: June 2, 2009 Topics: Business Performance Management \| Business Process Reengineering \| CRM \| CRM Analytics Software \| CRM Best Practices \| CRM Software \| Customer Data Integration \| Customer Satisfaction \| Customer Service Best Practices \| Pricing \| Product Management \| Productivity

	Let Customer Feedback Do the Driving sponsored by SPSS Inc. Worldwide Headquarters WHITE PAPER - As the second installment in The Customer Innovation Series, this paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation. Posted: May 7, 2009 \| Published: May 31, 2007 Topics: CRM \| CRM Analytics \| Customer Data Integration \| Customer Data Management \| Customer Interaction Services \| Customer Profiles \| Customer Satisfaction \| Customer Service

	Turning Customer Interactions into Money: Using Predictive Analytics to Achieve Stellar ROI sponsored by SPSS Inc. Worldwide Headquarters WHITE PAPER - This whitepaper makes the case for using predictive analytics as a catalyst for a company's growth. It includes best practices from several global companies including: Cablecom, Royal & Sun Alliance, and T. Rowe Price. Ultimately, it is about maximizing the level of understanding that can be achieved with customer data. Posted: May 7, 2009 \| Published: December 31, 2008 Topics: CRM \| CRM Analytics \| Customer Data Integration \| Customer Data Management \| Customer Interaction Services \| Customer Profiles \| Customer Satisfaction \| ROI

	The Customer-Driven Innovation Series: The Predictive Enterprise sponsored by SPSS Inc. Worldwide Headquarters WHITE PAPER - Customer data mining and predictive analytics helps achieve customer innovation, strengthen brand and lift sales. Gain further customer insight with four attributes of a predictive enterprise so you can start putting customer innovation to work. Posted: May 5, 2009 \| Published: December 1, 2007 Topics: CRM \| Customer Data Management \| Customer Interaction Services \| Customer Satisfaction \| Marketing \| Predictive Performance Management \| Real-time Analytics \| ROI \| Sales \| User Experience

	Intelligent Decisions: Enhancing Processes with Business Rules and Predictive Models sponsored by SPSS Inc. Worldwide Headquarters WEBCAST - Learn how your organization can integrate analytics with business processes to become a Predictive Enterprise that employs insights to make intelligent decisions. This webinar will show you the fundamentals of combining industry knowledge and business rules with powerful analytics to improve revenue generation and business performance. Posted: May 4, 2009 \| Premiered: March 5, 2009 Topics: Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Predictive Analytics \| Predictive Analytics Software \| Predictive Performance Management

	SPSS Text Analysis for Surveys 3.0: Get the Most Out of Open-Ended Text Responses sponsored by SPSS Inc. Worldwide Headquarters WEBCAST - Maximize survey research value with open text responses. If you've limited your surveys to close-ended questions due to the time and expense of reading and manually coding text responses, this session can be your organization's first step toward maximizing the value of your survey data. Posted: May 4, 2009 \| Premiered: February 12, 2009 Topics: Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Customer Interaction Services \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Surveys

	Boost ROI with Faster, Easier, VISUAL Analytics sponsored by SPSS Inc. Worldwide Headquarters WEBCAST - Join us at this live webcast and learn how you can:<ul> <li>Use RFM analysis to quickly rank customers for high-return marketing</li> <li>Use advanced visualization techniques to uncover segments and patterns in your data, and apply these insights to growth, acquisition, and retention planning</li> <li>and more</li></ul> Posted: May 4, 2009 \| Premiered: February 24, 2009 Topics: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices

	Effective Strategies for Capturing the Voice of the Customer sponsored by SPSS Inc. Worldwide Headquarters WEBCAST - This free webcast will show you how to use the data you are already capturing through your feedback programs, as well as data generated through online conversations, to help you gain more value from every customer interaction. Posted: May 4, 2009 \| Premiered: March 12, 2009 Topics: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Customer Interaction Services \| Customer Loyalty \| Customer Satisfaction \| Customer Service \| Data Collection \| Data Management

	Furniture Manufacturer Improves Customer Satisfaction through Customer Analysis with SPSS sponsored by SPSS Inc. Worldwide Headquarters CASE STUDY - Customer knowledge is market advantage. To refine its edge and better manage customer relationships, Haworth needed to learn what was important to its customers and deploy that knowledge to key decision makers. Read how they did it. Posted: May 4, 2009 \| Published: May 4, 2009 Topics: CRM \| CRM Analytics \| CRM Best Practices \| Customer Data Management \| Customer Data Management Software \| Customer Satisfaction

	Globo.com Acquires 200,000 New Customers in 2 years and Reduces Churn by 30% with Data Mining sponsored by SPSS Inc. Worldwide Headquarters CASE STUDY - This Internet service provider/portal operator of Globo, Brazil's largest media conglomerate, delivers the content Brazilian Web users want using PASW Statistics. Posted: May 4, 2009 \| Published: May 4, 2009 Topics: Content Delivery \| Content Management \| Content Networking \| Content Providers \| CRM \| Customer Data Management \| Customer Satisfaction

	Value-driven product management: Six keys to product success sponsored by IBM WHITE PAPER - This paper explains how assessment, alignment, achievability, accessibility, agility and accountability, the six key concepts of value-driven product management, can be applied to create a repeatable process for developing successful products. Posted: March 19, 2009 \| Published: January 1, 2009 Topics: Business IT Alignment \| Customer Satisfaction \| Enterprise Resource Management \| Enterprise Systems \| Product Life Cycles \| Product Management \| Revenue Projections

	How to Ensure That Your Employees Will Want to Use CRM sponsored by Pivotal CRM, a CDC Software solution WHITE PAPER - This paper outlines the technology building blocks that enable you to create an information-rich environment that empowers your workforce to perform at its peak. Learn how to use data to its fullest--without having to become IT experts. Posted: February 20, 2009 \| Published: February 20, 2009 Topics: Business Integration \| Collaboration \| Cost Benefit Analysis \| CRM \| Customer Satisfaction \| Information Management \| Knowledge Management \| Real-time Analytics \| Sales \| User Experience \| Vendor Selection \| Workforce Management Software \| Workforce Planning

	Operational Excellence: Enabling Sustained Growth Spotlight on the Americas sponsored by SAP America Inc WHITE PAPER - Operational excellence means consistently doing things well across the value chain as a way of gaining competitive advantage. In its broadest terms, it is a discipline that drives corporate strategy. Posted: January 26, 2009 \| Published: January 23, 2009 Topics: Business Intelligence \| Business Processes \| CRM \| Customer Satisfaction \| ERP \| Metrics

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