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Customer Satisfaction
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	The Friendly Face of IT: User-friendly IT Management sponsored by Numara Software WEBCAST - This webinar and service catalog demo will show you how Numara FootPrints Service Catalog will help your organization quickly provide an attractive menu of services tailored to your customers while providing transparency of service costs. Posted: January 6, 2009 \| Premiered: January 6, 2009 Topics: Business Intelligence \| Change Management \| Configuration Management \| Customer Satisfaction \| ITIL \| Portfolio Management (IT Management)

	It's All about the Salesperson: Taking Advantage of Web 2.0 sponsored by Oracle Corporation WHITE PAPER - This paper examines the challenges salespeople face, the growing Web 2.0 trend in the enterprise, and the drivers for a new breed of social applications that complement traditional CRM systems to help sales users close more deals quickly. Posted: September 19, 2008 \| Published: September 19, 2008 Topics: Collaboration \| CRM Best Practices \| Customer Satisfaction \| Enterprise \| Mobile CRM \| Mobile Workers \| Productivity \| Sales Channels \| Sales Force Automation \| Sales Information Systems \| Sales Representatives \| Social Networking

	Business Intelligence: The Definitive Guide for Midsize Organizations sponsored by SAP America Inc WHITE PAPER - Business intelligence (BI) allows organizations to better understand, analyze, and even predict what's occurring in their company. Posted: June 9, 2008 \| Published: June 1, 2008 Topics: Business Intelligence \| Business Intelligence Software \| Business Process Management \| Business Systems \| Customer Satisfaction \| Dashboards \| Data Management \| Decision Support Databases \| OLAP \| Reporting Software \| SMBs \| Spreadsheets

	Software as a Service Dramatically Improves CRM Success sponsored by Oracle Corporation WHITE PAPER - Explore the results of this Yankee Group study aimed at determining how on-demand technology can be used to improve sales effectiveness. Gain a deeper understanding of the difference between sales administration and sales effectiveness and the role technology plays in driving revenue. Posted: June 2, 2008 \| Published: February 1, 2008 Topics: Business Process Management \| CRM \| CRM Software \| Customer Satisfaction \| Dashboards \| Market Trends \| ROI \| Sales Force Automation \| Sales Representatives \| Software as a Service

	FACTS® Web™ sponsored by Ebix Health, Inc. PRODUCT LITERATURE - FACTS®Web™ facilitates the sharing of real-time information directly from your FACTS® system to insureds, employees, and provider's web browsers through the Internet. Posted: April 2, 2008 \| Published: January 1, 2001 Topics: Customer Satisfaction \| e-Business \| EDI \| Integration \| Internet \| Security

	5 Best Practices for Telling Great Stories with Data sponsored by Tableau Software WHITE PAPER - Data doesn't have to be only fact driven and metric. Learn these five best practices to help you make sense and order out of a disparate collection of facts. Posted: February 20, 2008 \| Published: February 1, 2008 Topics: Best Practices \| CRM Analytics \| Customer Satisfaction \| Data Management \| Data Visualization \| Data Visualization Software \| Market Trends \| Real-time Analytical Software \| Social Networking

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