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	CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success sponsored by Pivotal CRM, a CDC Software solution WHITE PAPER - This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your business. Posted: February 20, 2009 \| Published: February 20, 2009 Topics: Business Process Management \| CRM \| CRM Software \| Customer Loyalty \| Marketing \| ROI \| Sales \| Software as a Service \| Strategic Planning \| TCO \| User Experience

	CRM Built for Sales: The Executive Guide to Selecting CRM That Meets Sales Needs sponsored by Pivotal CRM, a CDC Software solution WHITE PAPER - This white paper provides core principles companies can use to help them select a CRM system that each sales user feels was built just for them. Posted: February 20, 2009 \| Published: February 20, 2009 Topics: Business Development \| CRM \| Customer Data Management \| Customer Service \| Dashboards \| Microsoft Outlook \| ROI \| Sales \| Security

	Automate Virtualization in Your Data Center - EMA Analyst Report sponsored by Hewlett-Packard Company WHITE PAPER - This EMA white paper addresses the challenges of a complex multi-tier environment. It highlights specific examples of how virtualization provides measurable ROI, looks at the challenges for data center management that virtualization introduces, and most importantly, it provides specific and actionable recommendations for managing virtual systems. Posted: February 17, 2009 \| Published: December 22, 2008 Topics: Change Management \| Configuration Management \| Data Center Management \| Disaster Recovery \| Enterprise Systems \| High Availability \| IT Service Management \| Network Management \| Regulatory Compliance \| ROI

	Automated testing ROI: fact or fiction? A customer's perspective: What real QA organizations have found sponsored by Hewlett-Packard Company WHITE PAPER - The white paper explores the fundamentals of automated software testing, explains how such an endeavor is actually an investment for a company, and details how a company can get a return on their investment. Posted: February 13, 2009 \| Published: February 13, 2009 Topics: Application Performance Management \| Quality Control \| ROI \| Testing

	Accelerate Value Creation: The Virtuous Cycle of Using Technology to Maximize Business Value sponsored by SAP America Inc WHITE PAPER - Understanding how IT can drive value and competitive advantage for your company is important for executives in all industries. This SAP Executive Insight paper explores the relationship between IT investment and performance and productivity gains. Posted: January 30, 2009 \| Published: October 18, 2008 Topics: Business IT Alignment \| Business Process Management \| Investments \| IT Infrastructure \| IT Spending \| Productivity \| ROI \| SAP (Product)

	Organizational Readiness Challenges Companies Like Yours Face sponsored by SAP America Inc WHITE PAPER - This SAP executive insight "Organizational Readiness" explains the organizational readiness challenges that companies face. Posted: January 26, 2009 \| Published: January 23, 2009 Topics: Application Life-Cycle Management \| Change Management \| Configuration Management \| Leadership \| ROI \| Systems Management

	How to Assure ERP Success: Taking Ownership sponsored by IFS WHITE PAPER - CarSound CFO Steve Ragow encourages you to take ownership of and master your ERP system to assure your success. Posted: January 12, 2009 \| Published: January 12, 2009 Topics: CFOs \| CRM \| EDI \| Enterprise Applications Software \| ERP \| ROI \| Supply Chain Management

	Securing Loyalty: Insurance Carrier Strategies for Optimizing Agent Retention and Productivity sponsored by CSSI WHITE PAPER - Today, technology provides tremendous, previously untapped opportunities for a carrier to enhance the experience of channel members and ensures greater productivity. This paper describes the challenges carriers face in the area of loyalty and the ways technology enables carriers to address common agent frustrations in unprecedented ways. Posted: December 15, 2008 \| Published: December 15, 2008 Topics: Best Practices \| Insurance Applications Software \| Insurance Industry \| Productivity \| ROI \| Web Services

	Cisco Unified Communications: Unifying Communications Infrastructure sponsored by Global Knowledge WHITE PAPER - Cisco's unified communications vision combines individual systems with different communications capabilities into a cohesive, powerful communications ecosystem that allows a business to revolutionize itself overnight. Posted: December 10, 2008 \| Published: December 10, 2008 Topics: IP Telephony \| PSTN \| QOS \| ROI \| VoIP \| WAN \| WLAN

	eBook: Capacity Planning Eases Path to Virtualization sponsored by SearchCIO.com WHITE PAPER - Virtualizing any aspect of your data center changes the game for compliance and e-discovery. Posted: December 10, 2008 \| Published: December 10, 2008 Topics: Capacity Planning \| CIOs \| Data Centers \| Disaster Recovery \| Electronic Discovery \| ROI \| Server Virtualization \| Vendors

	Risk Management: Bridging Policies and Procedures - Fundamental Security Concepts sponsored by Global Knowledge WHITE PAPER - This white paper discusses risk management as a key process in designing security architectures, including a better way for security managers to approach the security ROI issue. Posted: December 10, 2008 \| Published: October 11, 2008 Topics: Business Structures \| Network Security \| Risk Management \| ROI \| Security Infrastructure \| Security Managers \| Security Policies \| Security Spending

	E-Learning Benefits and ROI Comparison of E-Learning vs. Traditional Training sponsored by SyberWorks, Inc. WHITE PAPER - The focus of this white paper will outline the benefits of web-based training along with a practical framework for developing ROI when looking at the cost of traditional training methods verses e-Learning. Posted: December 8, 2008 \| Published: December 8, 2008 Topics: Certification Programs \| eCommerce \| Education Industry \| Educational Software \| eLearning \| LMS \| ROI \| Training and Educational Services \| Web Conferences

	Increase Profits and Customer Satisfaction in the Communications Industry sponsored by Infor CRM WHITE PAPER - Leading companies are placing more emphasis on inbound marketing and intelligent customer interactions as the means for building powerful customer relationships that boost profitable growth. Posted: December 5, 2008 \| Published: December 5, 2008 Topics: Business Intelligence \| Call Centers \| Competition \| CRM \| CRM Analytics \| Data Warehouses \| Databases \| Marketing \| ROI

	Virtual Machines Are Not Free sponsored by VKernel WHITE PAPER - This paper explains the advantages that virtual machine provides to the IT department. Posted: November 14, 2008 \| Published: November 14, 2008 Topics: Data Center Consolidation \| Data Center Infrastructure Efficiency \| Data Centers \| IT Departments \| Memory \| ROI \| SAN \| Security \| Server Virtualization \| Storage Capacity \| Storage Consolidation \| Systems Management \| Virtual Machine \| VMware

	Performance Assurance Lifecycle for Virtual Infrastructures sponsored by VKernel WHITE PAPER - Read this paper to learn how the Performance Assurance Lifecycle eliminates performance and financial risks, taking the data center from 15-20 percent virtualized to 70-100 percent. Posted: November 14, 2008 \| Published: November 14, 2008 Topics: Data Centers \| IT Infrastructure \| Memory \| Performance Testing \| ROI \| Server Virtualization \| SLA \| Systems Management

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