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	Multitenant CRM Enables Rapid Deployment, Flexible Foundation for Field Sales Team sponsored by Microsoft CASE STUDY - Facing rapid growth, U.S. Dynamics Field Sales needed a sales force automation tool that would map to the team's unique solution-selling process and drive adoption among sales staff. Working with Microsoft® IT, U.S. Dynamics Field Sales deployed Microsoft Dynamics® CRM and integrated it with its legacy CRM system, providing the team with... Posted: August 25, 2009 \| Published: October 21, 2008 Topics: Business Management \| CRM \| CRM Software \| Customer Service \| Sales \| Sales Force Automation \| Sales Representatives \| TCO

	Using Encrypting File System to Protect Microsoft Dynamics CRM Data on a V3c Client Running Windows XP Professional sponsored by Microsoft WHITE PAPER - This white paper explains how to use Encrypting File System (EFS), a feature that is provided by default in the Windows® operating system, to protect data in Microsoft Dynamics CRM clients for Outlook Compatibility Update running on Windows XP Professional Service Pack 2 (SP2). Posted: August 25, 2009 \| Published: June 28, 2007 Topics: CRM \| CRM Software \| Database Security \| Laptop Computers \| Microsoft Outlook \| SQL Server

	Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution sponsored by Microsoft CASE STUDY - After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics® CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity. Posted: August 25, 2009 \| Published: July 25, 2008 Topics: Automotive Industry \| Call Center Management \| Call Center Software \| CRM \| CRM Software \| Customer Data Management \| Customer Support Software \| IT Departments \| IT Service Centers \| Productivity

	Employment Screening Company Optimizes Productivity, Improves Customer Satisfaction sponsored by Microsoft CASE STUDY - When employers need to be sure about the backgrounds of people they hire, they call Credential Check Corporation. To do this work, the company utilized Microsoft® Office Outlook® and proprietary access programs, which made it difficult for departments and external suppliers to collaborate with each other. Microsoft Dynamics™ CRM... Posted: August 25, 2009 \| Published: April 18, 2008 Topics: Collaboration \| CRM \| CRM Software \| Human Resources Services \| Human Resources Software \| Microsoft Office 2003 \| Windows Server 2003

	Global Real Estate Management Firm Chooses CRM Solution to Reduce TCO, Enhance Service sponsored by Microsoft CASE STUDY - When the latest version of Microsoft Dynamics CRM became available, executives decided to upgrade to it. Now, Jones Lang LaSalle has a robust solution that easily and economically integrates into the company’s current systems and delivers functional and technical capabilities that support effective global operations. Posted: August 25, 2009 \| Published: June 5, 2008 Topics: Business Management \| CIOs \| CRM \| CRM Software \| Lead Management \| Microsoft Outlook \| Productivity \| Real Estate Industry \| Windows Server 2003

	With New CRM Solution, Distributor Improves Productivity and Customer Satisfaction sponsored by Microsoft CASE STUDY - Noble Trade is a wholesale distributor of plumbing, heating, and industrial materials. The company lacked a comprehensive CRM tool that would allow employees to keep a close eye on business relationships. To address these challenges, managers selected Microsoft Dynamics™ CRM Online as the company's CRM solution. Posted: August 25, 2009 \| Published: April 18, 2008 Topics: CRM \| CRM Software \| Customer Data Management \| Customer Satisfaction \| Customer Service \| Microsoft Office \| Windows Server 2003

	Executive Search Firm Implements New CRM System, Improves Productivity by 25 Percent sponsored by Microsoft CASE STUDY - Devine Capital had relied on Microsoft® Office Outlook® and the Encore contact management tool to meet this need. However, the Encore interface was rigid and did not integrate effectively with Outlook. After implementing Microsoft Dynamics™ CRM 4.0, time spent on daily administrative tasks was reduced by 25 percent. Posted: August 25, 2009 \| Published: April 15, 2008 Topics: Contact Management \| Contact Management Software \| CRM \| CRM Software \| Customer Data Integration \| Customer Data Management \| Microsoft Office 2003 \| Microsoft Outlook \| Productivity

	The Virtual Presenter's Series: Start Right. Design Right. Present Right. sponsored by Citrix Online WEBCAST - View this on-demand Webinar series with Roger Courville, Webinar expert and author of the new book, The Virtual Presenter's Handbook, for a 3-part Webinar series on how to plan, design, and present your own Web events like a pro. Posted: August 21, 2009 \| Premiered: August 19, 2009 Topics: CRM \| Customer Service \| Customer Service Best Practices \| Lead Generation \| Marketing \| Web Conferences \| Web Services \| Webcasts

	B2B Lead Gen: Marketing ROI Performance & Evaluation Study sponsored by Citrix Online WHITE PAPER - MarketingProfs recently conducted an in-depth study on perceptions, behaviors and lead generation performance. Download the MarketingProfs Report to read the study's full findings and to learn how you can effectively calculate and leverage lead generation ROI within your own organization. Posted: August 21, 2009 \| Published: December 1, 2008 Topics: B2B \| CRM \| Customer Service \| Customer Service Best Practices \| Lead Generation \| Lead Management \| Marketing \| Sales

	Business Wire hosts award-winning events for client education with GoToWebinar sponsored by Citrix Online CASE STUDY - Business Wire, a global market leader in commercial news distribution, adopted Citrix® GoToMeeting® with GoToWebinar® in order to enhance communication with clients, increase employee training and deliver added value to customers by providing top-notch educational Webinars. Download the case study to learn more. Posted: August 21, 2009 \| Published: June 24, 2009 Topics: CRM \| Customer Service \| Marketing \| Remote Users \| Training and Educational Services \| Webcasts

	Business Fitness Gets in Shape with GoToMeeting Corporate with GoToWebinar sponsored by Citrix Online CASE STUDY - This new case study explores how Citrix® GoToMeeting® Corporate with GoToWebinar® has transformed Business Fitness's sales and marketing efforts, enabling the company to significantly reduce costs, speed up the sales cycle and vastly improve nurturing efforts. Posted: August 21, 2009 \| Published: March 23, 2009 Topics: CRM \| Customer Service \| Marketing \| Sales \| Web Conferencing Software \| Web Services \| Webcasts

	Using Webinars to Engage Prospects sponsored by Citrix Online WEBCAST - View this on-demand Webinar to hear Ken Molay, president of Webinar Success, share tips to help you prepare and deliver Webinars that build enthusiasm among prospects, leading to easier sales communications and higher conversion percentages. Posted: August 21, 2009 \| Premiered: August 19, 2009 Topics: B2B \| CRM \| Customer Interaction Services \| Customer Service \| Lead Management \| Marketing \| Webcasts

	Delivering Quality Leads, Not Just Quantity: The Interactive Value of Webinars sponsored by Citrix Online WHITE PAPER - Using interactive media such as Webinars can help marketers effectively balance quality with quantity when it comes to lead generation. Download the white paper to learn more. Posted: August 21, 2009 \| Published: December 1, 2008 Topics: B2B \| CRM \| Customer Service \| Customer Service Best Practices \| Lead Generation \| Marketing \| Web Conferences \| Web Services \| Webcasts

	9 Management Practices for Exceptional Webinars sponsored by Citrix Online WHITE PAPER - This new white paper examines Webinar effectiveness at driving lead generation and outlines 9 best practices for using Webinars in a cohesive lead-generation campaign. Posted: August 21, 2009 \| Published: August 19, 2009 Topics: B2B \| CRM \| Customer Service \| Customer Service Best Practices \| Lead Generation \| Marketing \| Web Conferences \| Web Services \| Webcasts

	What Causes Webinar Attendees to Bail sponsored by Citrix Online WHITE PAPER - Download this new MarketingSherpa study to discover the leading causes for attendees to drop out of Webinars and what you can do to sharpen your presentations. Posted: August 21, 2009 \| Published: August 19, 2009 Topics: Communications Software \| CRM \| Customer Service \| Customer Service Best Practices \| Marketing \| Presentation Software \| Webcasts

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