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	Achieving Service Excellence Across The Enterprise: Leveraging Cross-Enterprise Workflow to Organize Around the Customer sponsored by Numara Software WHITE PAPER - Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility.. Posted: April 21, 2009 \| Published: February 1, 2009 Topics: Business Process Automation \| Change Management \| Collaboration \| Compliance (Systems Operations) \| CRM \| Customer Loyalty \| Customer Service \| Customer Support Software \| Knowledge Management \| Reporting Software \| Workflow Software

	Plugging In the Universal Adapter sponsored by Oracle Corporation WHITE PAPER - Oracle User Productivity Kit is the end user training and implementation solution for Oracle and non-Oracle applications. Check out this white paper to understand how you can 'plug in' Oracle User Productivity Kit and use it as the universal adapter for all enterprise application training and implementation needs. Posted: April 7, 2009 \| Published: January 1, 2009 Topics: Business Environment \| Business Intelligence \| Business Management \| CRM \| CRM Best Practices \| ERP \| Infrastructure Management \| Testing

	Accelerating Enterprise Application ROI sponsored by Oracle Corporation WHITE PAPER - Through interviews with service providers, this white paper identifies the most important capabilities of an effective training platform as well as examines the pressures companies and their project managers confront when tackling enterprise application implementations and upgrades. Posted: April 7, 2009 \| Published: December 1, 2008 Topics: Application Infrastructure \| Application Integration \| Business Intelligence \| Business IT Alignment \| CRM \| Economic Environment

	Social CRM Comes of Age sponsored by Oracle Corporation WHITE PAPER - Web 2.0. Collaborative computing. Social media. And now Social CRM. These terms are used interchangeably, and often, to describe the massive transformation taking place across organizations today. What strategies and tools do the newest CRM solutions provide to leverage this new reality? Read this white paper to learn more about Social CRM. Posted: April 1, 2009 \| Published: April 1, 2009 Topics: Collaboration \| CRM \| CRM Analytics \| Customer Service \| Customer Service Best Practices \| Oracle (Product) \| Social Networking

	Effective Negotiating: 5 Rules for Smooth Transactions sponsored by Global Knowledge WHITE PAPER - This white paper discusses five rules for negotiating that can help make the transaction more pleasant for everyone involved and better your chances at getting what you want. Posted: March 13, 2009 \| Published: March 13, 2009 Topics: Consultants \| Consulting Services Industry \| CRM \| CRM Best Practices \| Customer Service \| Human Resources Services \| Knowledge Management \| Negotiation \| Sales \| Sales Consulting Services \| Sales Representatives

	Simplify Oracle CRM On Demand Integration sponsored by Cast Iron Systems WHITE PAPER - Oracle CRM on Demand solutions offer tremendous benefits like rapid implementations, ease-of-use and subscription pricing. SaaS adoption is increasing so the need to integrate between such products and backend applications is critical to rapidly realizing the full benefits of the solution. Read this paper for more. Posted: February 23, 2009 \| Published: February 23, 2009 Topics: Application Life-Cycle Management \| CRM \| CRM Software \| Remote Access Software \| Software as a Service \| Software Virtualization

	Mastering New Challenges in Text Analytics: Making Unstructured Data Ready for Predictive Analytics sponsored by SPSS Inc. Worldwide Headquarters WHITE PAPER - This paper briefly defines text analytics, describes various approaches to text analytics, and then focuses on the natural language processing techniques used by SPSS Inc.'s text analytics solutions. Posted: February 20, 2009 \| Published: February 20, 2009 Topics: Business Processes \| CRM \| Customer Loyalty \| Customer Service \| Data Mining \| Databases \| Instant Messaging \| Marketing

	The Five Keys to Organic Growth: How to Drive Profitable Relationships with Predictive Analytics sponsored by SPSS Inc. Worldwide Headquarters WHITE PAPER - This paper makes the case for using predictive analytics to drive organic growth, and gives two different methods for measuring financial return. Posted: February 20, 2009 \| Published: February 20, 2009 Topics: Business Process Management \| CRM \| Data Mining \| Marketing \| Risk Management \| ROI

	How to Ensure That Your Employees Will Want to Use CRM sponsored by Pivotal CRM, a CDC Software solution WHITE PAPER - This paper outlines the technology building blocks that enable you to create an information-rich environment that empowers your workforce to perform at its peak. Learn how to use data to its fullest--without having to become IT experts. Posted: February 20, 2009 \| Published: February 20, 2009 Topics: Business Integration \| Collaboration \| Cost Benefit Analysis \| CRM \| Customer Satisfaction \| Information Management \| Knowledge Management \| Real-time Analytics \| Sales \| User Experience \| Vendor Selection \| Workforce Management Software \| Workforce Planning

	Client Relationship Management for Asset Managers sponsored by Pivotal CRM, a CDC Software solution WHITE PAPER - This white paper describes how client relationship management (CRM) technology can help mutual fund wholesalers and institutional asset managers address these core industry challenges and effectively foster. Posted: February 20, 2009 \| Published: February 20, 2009 Topics: Asset Management Services \| Collaboration \| Consultants \| CRM \| Mutual Funds \| Portfolio Management (Finance) \| Software

	How to Profit in a Downturn: 4 Customer-centric Strategies for Growth in a Challenging Market sponsored by Pivotal CRM, a CDC Software solution WHITE PAPER - In this white paper, learn how your organization can use customer-centric strategies and CRM tools to maximize the value and loyalty of your customer base. Gain insight into new areas of opportunity and do more with less in a time of economic uncertainty. Posted: February 20, 2009 \| Published: February 20, 2009 Topics: Budgeting \| Business Intelligence \| Business Process Management \| Cost Benefit Analysis \| CRM \| Customer Service \| Economic Environment \| Vendors

	Surviving and Thriving in a Challenging Market: How Customer-centric Strategies Can Help Financial Services Firms Weather Market Volatility and Economic Uncertainty sponsored by Pivotal CRM, a CDC Software solution WHITE PAPER - This white paper explains how financial services firms across the industry and around the globe can use customer-centric strategies and CRM tools to maximize the value and loyalty of their client base and gain insight into new areas of opportunity. Posted: February 20, 2009 \| Published: February 20, 2009 Topics: Asset Management Services \| Budgeting \| Business Process Management \| Collaboration \| CRM \| Financial Services Industry \| Workflow Management Coalition \| Workflow Software

	CRM Built for Sales: The Executive Guide to Selecting CRM That Meets Sales Needs sponsored by Pivotal CRM, a CDC Software solution WHITE PAPER - This white paper provides core principles companies can use to help them select a CRM system that each sales user feels was built just for them. Posted: February 20, 2009 \| Published: February 20, 2009 Topics: Business Development \| CRM \| Customer Data Management \| Customer Service \| Dashboards \| Microsoft Outlook \| ROI \| Sales \| Security

	CRM Built for Customer Service: The Executive Guide to Selecting CRM that Meets Service Needs sponsored by Pivotal CRM, a CDC Software solution WHITE PAPER - This paper explores core principles companies can use to help them select a CRM system. Posted: February 20, 2009 \| Published: February 20, 2009 Topics: CRM \| Customer Service \| Data Management \| Marketing \| Sales \| SLA \| Switching \| User Experience

	CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success sponsored by Pivotal CRM, a CDC Software solution WHITE PAPER - This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your business. Posted: February 20, 2009 \| Published: February 20, 2009 Topics: Business Process Management \| CRM \| CRM Software \| Customer Loyalty \| Marketing \| ROI \| Sales \| Software as a Service \| Strategic Planning \| TCO \| User Experience

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