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	The Best of Both Worlds: How to Effectively Leverage Social Media Relationships with Real-Time Collaboration Tools sponsored by Citrix Online EBOOK - This eBook explores how organizations can connect and nurture relationships with prospects and customers by effectively leveraging social media and real-time collaboration tools. Posted: August 21, 2009 \| Published: August 19, 2009 Topics: Blogs \| Collaboration \| Collaborative Applications Software \| CRM \| Customer Service \| Customer Service Best Practices \| Social Computing \| Social Networking \| Web 2.0 \| Webcasts \| Wikis

	How to Market and Sell Services with Webinars sponsored by Citrix Online WHITE PAPER - This new Quantum Leap Marketing white paper explores how to successfully market and sell services with Webinars so that you get maximum mileage out of your marketing budget. Posted: August 21, 2009 \| Published: June 1, 2009 Topics: B2B \| CRM \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Marketing \| Sales \| Sales Channels \| Webcasts

	Financial Services Company Gains Improved Sales Performance with Easy-to-Use Solution sponsored by Microsoft CASE STUDY - Security Benefit needed a customer relationship management (CRM) solution that would provide its remote sales force with access to real-time information. In July 2007, the company implemented Microsoft Dynamics™ CRM 3.0. Now, Security Benefit gains from increased agility, new sales opportunities, and reduced IT costs. Posted: August 19, 2009 \| Published: January 1, 2008 Topics: Contact Management \| Contact Management Software \| CRM \| CRM Software \| Customer Data Management \| Remote Users \| Sales \| Sales Force Automation

	Microsoft Dynamics RoleTailored Business Productivity: "Software Designed for Your People" sponsored by Microsoft WHITE PAPER - By automating and streamlining financial, customer relationship and supply chain processes, Microsoft Dynamics brings together people, processes and technologies, increasing the productivity and effectiveness of the business, and helping drive business success. Explore the Microsoft Dynamics Customer Model and how it's reflected in this software. Posted: August 18, 2009 \| Published: March 1, 2007 Topics: CRM \| CRM Software \| Customer Data Management \| Customer Service \| Microsoft Office \| Productivity \| Software \| Supply Chain Management \| User Experience

	Sales and Marketing: The New Power Couple sponsored by Microsoft WHITE PAPER - This white paper will review the obstacles to making business development a team sport and then will present best practices around people, process and technology for aligning the sales and marketing organization. Posted: August 18, 2009 \| Published: December 1, 2008 Topics: Collaboration \| CRM \| CRM Software \| Marketing \| Productivity \| Sales \| Sales and Marketing Software \| Sales Force Automation \| Sales Representatives

	Improving Sales Productivity: An Opportunity for Sales and IT Leadership sponsored by Microsoft WHITE PAPER - The main focus of this white paper is about revealing key factors in sales rep productivity, including what helps improve their efficiency (increasing selling time) and effectiveness (getting better results from the available selling time). Both are important and require strong leadership and teamwork between the sales and IT departments. Posted: August 18, 2009 \| Published: April 1, 2008 Topics: CIOs \| CRM \| Knowledge Management \| Metrics \| Productivity \| Sales \| Sales Force Automation \| Sales Representatives

	Advent Portfolio Exchange Demo sponsored by Advent Software, Inc SOFTWARE DEMO - Learn more about this integrated portfolio and client relationship management system: an end-to-end solution for accounting and reporting, client servicing and marketing. Posted: August 10, 2009 \| Published: July 1, 2008 Topics: Accounting Software \| Client-Server Software \| CRM \| Marketing \| Office Applications Software \| Portfolio Management (Finance) \| Reporting Software \| Systems Integration Services

	Microsoft Dynamics CRM - Sports Organizations sponsored by Microsoft CASE STUDY - For many sports organizations, a CRM system acts much like the lifeblood of the company, feeding insightful information about both customers and players to management and coaches in order to enhance business decisions. Watch this video case study to hear about the benefits of Microsoft Dynamics CRM from real customers. Posted: July 30, 2009 \| Published: July 30, 2009 Topics: CRM \| CRM Software \| Customer Data Management \| Customer Satisfaction \| Customer Service \| Marketing

	Chill Factore Video Case Study sponsored by Microsoft CASE STUDY - The Chill Factore is a unique indoor snow venue located in the northwest of England. Watch this video case study and discover how Microsoft Dynamics CRM has not only enhanced Chill Factore's relationship with it's customers, but also assisted in developing a more targeted marketing strategy. Posted: July 30, 2009 \| Published: July 30, 2009 Topics: CRM \| CRM Software \| Customer Data Management \| Customer Satisfaction \| Customer Service \| Marketing

	Infor CRM Epiphany for Insurance sponsored by Infor CRM BROCHURE - The market-leading Infor CRM Epiphany suite was designed with the needs of today's insurance companies in mind. It delivers what you need to execute a customer retention and growth strategy by delivering a single view of customer interactions across business. Posted: July 28, 2009 \| Published: July 1, 2009 Topics: CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Data Integration \| Customer Data Management \| Customer Satisfaction \| Insurance Applications Software \| Insurance Industry

	Infor CRM for Travel & Leisure sponsored by Infor CRM BROCHURE - Enterprising companies in travel and leisure are using Infor CRM for Travel and Leisure to create a continuous customer dialogue and deliver the highest impact offers at the moment of interaction across business units and channels. Posted: July 28, 2009 \| Published: July 1, 2009 Topics: CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Data Management \| Customer Service \| Travel Industry

	Infor CRM Epiphany For Consumer Products sponsored by Infor CRM BROCHURE - Infor CRM Epiphany helps you make the most of customer interactions and improve your sales, marketing, and service operations in order to increase loyalty, enhance brand preference, and boost profitability. Posted: July 28, 2009 \| Published: July 1, 2009 Topics: Brand Loyalty \| CRM \| CRM Best Practices \| CRM Software \| Customer Data Management \| Customer Loyalty \| Customer Service \| ROI

	Infor CRM Epiphany for Hospitality sponsored by Infor CRM BROCHURE - Infor CRM Epiphany for Hospitality provides the integrated marketing, customer service, and analytics capabilities hotels, casinos, and other hospitality companies need to deliver exceptional service at every touch point. Posted: July 28, 2009 \| Published: July 1, 2009 Topics: CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Data Management \| Customer Interaction Services \| Customer Satisfaction \| Gambling Industry

	Leicester City Football Club Video Case Study sponsored by Microsoft CASE STUDY - Watch this informative video case study and learn how Leicester City Football Club leveraged Microsoft Dynamics CRM Database to enhance player adminstration, performance analysis, injury prevention, and much more! Posted: July 24, 2009 \| Published: July 24, 2009 Topics: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Software \| Customer Data Management \| Database Design \| Databases

	Pivotal CRM: Built For Sales sponsored by Pivotal CRM, a CDC Software solution PRODUCT DEMO - In this multimedia demo, learn how Pivotal CRM's flexible, innovative features and design give sales users an edge and make them feel the system was built just for them. Posted: July 23, 2009 \| Published: July 23, 2009 Topics: CRM \| Customer Data Management \| Customer Retention \| Customer Satisfaction \| Customer Support Software \| Sales \| Sales Force Automation \| Sales Information Systems

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