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Authors
Tim Bolte
Vice President, Solution Management
,
SAP
Dr. Tim Bolte has worked in the Interaction Center area at SAP since 1999, and is now Vice President, Solution Management, SAP CRM Interaction Center. Prior to joining SAP, Tim worked as a consultant, advising companies in establishing and reorganizing their call centers, with a focus on business processes and workforce management. Tim received his doctorate at the University of Mannheim, Germany, for his thesis on CRM and call centers.
Rick Fleischman
Director of CRM Solution Marketing
,
SAP
Rick Fleischman is Director of CRM Solution Marketing at SAP Labs, LLC. He is responsible for marketing and positioning SAP CRM Service and Interaction Center, as well as SAP Business Communications Management. Rick has spent the last 19 years in software product marketing roles at leading technology companies including Apple, Netscape, Liquid Audio, and Blue Martini Software. Rick received his bachelor’s degree in computer science and engineering from the University of California, Los Angeles.
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