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sponsored by SAP America Inc
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Language:  English




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ABSTRACT:
Join other call center executives and SAP to learn about an important SAP software offering: SAP Business Communications Management, which focuses on call center processes, helping companies enhance customer strategies and achieve true flexibility for the future.


Speakers

Jeff Staley
Director, CRM Center of Excellence ,  SAP America

Kay Kretschmer
Director, Business Communications, Management Pre-Sales ,  SAP America



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