In this case study MEDRAD, a worldwide market leader of medical devices and services that enable or enhance diagnostic and therapeutic imaging procedures, handles large numbers of business transaction documents every day. The company appointed 8 employees responsible solely for processing purchase orders. In all, the team was sending and receiving nearly 6,000 documents each month.
There were several steps taken to process each document. For faxes, the document would be received when an employee would receive it via the fax machine and then manually input the data into the SAP application. Similarly, when a document would be received via email, it would need to be printed and then manually keyed into the SAP application.
MEDRAD then implemented Esker DeliveryWare for an SAP solution. In Esker DeliveryWare, MEDRAD was able to add additional validation steps for customer support representatives to verify the order via the web interface user form for accuracy. Once the order has been cleansed, the order is then approved, and sent to the SAP application to create the orders. Even after adding these steps, Esker DeliveryWare is still faster than manual entry.
Read this Case study to learn all the benefits MEDRAD reaped from implementing Esker DeliveryWare.
