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	Let Customer Feedback Do the Driving sponsored by SPSS Inc. Worldwide Headquarters WHITE PAPER - As the second installment in The Customer Innovation Series, this paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation. Posted: May 7, 2009 \| Published: May 31, 2007 Topics: CRM \| CRM Analytics \| Customer Data Integration \| Customer Data Management \| Customer Interaction Services \| Customer Profiles \| Customer Satisfaction \| Customer Service

	Turning Customer Interactions into Money: Using Predictive Analytics to Achieve Stellar ROI sponsored by SPSS Inc. Worldwide Headquarters WHITE PAPER - This whitepaper makes the case for using predictive analytics as a catalyst for a company's growth. It includes best practices from several global companies including: Cablecom, Royal & Sun Alliance, and T. Rowe Price. Ultimately, it is about maximizing the level of understanding that can be achieved with customer data. Posted: May 7, 2009 \| Published: December 31, 2008 Topics: CRM \| CRM Analytics \| Customer Data Integration \| Customer Data Management \| Customer Interaction Services \| Customer Profiles \| Customer Satisfaction \| ROI

	SPSS Text Analysis for Surveys™ 3.0 - Specifications: Get the most value from your surveys with text analysis sponsored by SPSS Inc. Worldwide Headquarters BROCHURE - Use SPSS Text Analysis for Surveys to categorize text responses whether you conduct surveys to support business, education, or government decisions, or for your academic research. No matter your field, you now have a way to combine your qualitative and quantitative analyses using a single advanced but easy-to-use desktop software program. Posted: May 5, 2009 \| Published: May 5, 2009 Topics: Data Classification \| Data Collection \| Data Mining \| Data Visualization \| Data Visualization Software \| Statistical Software \| Surveys \| Web Survey Software

	Annual Fund Growth When You Need it Most sponsored by SPSS Inc. Worldwide Headquarters WEBCAST - Join William Jewell College and SPSS Inc. to learn how you can be incorporating data mining into your annual fund operations and focusing your limited resources on those most likely to give. This presentation is designed to give you a roadmap for getting started with data mining. Posted: May 5, 2009 \| Premiered: February 25, 2009 Topics: Data Collection \| Data Governance \| Data Management \| Data Mining \| Data Mining Software \| Information Management \| Information Retrieval Software

	The Risks of Using Spreadsheets for Statistical Analysis sponsored by SPSS Inc. Worldwide Headquarters WEBCAST - Are spreadsheets a help or a hindrance when performing data analysis? Get the real story from the author of SPSS for Dummies, Arthur Griffith. In this informative and entertaining webcast, you'll receive expert guidance on the proper uses and limitations of spreadsheets, as well as the strengths and benefits of SPSS Statistics. Posted: May 5, 2009 \| Premiered: March 19, 2009 Topics: Data Classification \| Data Collection \| Data Management \| Data Mining \| Data Mining Software \| Spreadsheets \| Statistical Software

	The Customer-Driven Innovation Series: The Predictive Enterprise sponsored by SPSS Inc. Worldwide Headquarters WHITE PAPER - Customer data mining and predictive analytics helps achieve customer innovation, strengthen brand and lift sales. Gain further customer insight with four attributes of a predictive enterprise so you can start putting customer innovation to work. Posted: May 5, 2009 \| Published: December 1, 2007 Topics: CRM \| Customer Data Management \| Customer Interaction Services \| Customer Satisfaction \| Marketing \| Predictive Performance Management \| Real-time Analytics \| ROI \| Sales \| User Experience

	Expand Your Reach: Mastering Multi-Modal Survey Research sponsored by SPSS Inc. Worldwide Headquarters WEBCAST - Whether it's in your call center, on the Web, or in-person, effective survey research requires proven practices that reach across the board. In this webcast, you learn how to cut the costs and improve the performance of your survey research efforts - regardless of where you reach your respondents or what language they speak. Posted: May 4, 2009 \| Premiered: April 14, 2009 Topics: Call Centers \| Data Collection \| Data Management \| Data Management Software \| Data Mining \| ROI \| Statistical Software \| Surveys

	A Smarter Start: Preparing Data with SPSS Statistics Base sponsored by SPSS Inc. Worldwide Headquarters WEBCAST - Before you can analyze your data, you must prepare it for analysis. SPSS Statistics Base offers an array of techniques and features to help users validate data in order to ensure complete, effective, and accurate analysis. This webinar will show you some of these techniques so you can be certain you are getting the best information from your data. Posted: May 4, 2009 \| Premiered: February 12, 2009 Topics: Data Collection \| Data Management \| Data Management Software \| Data Mining \| Data Mining Software \| Predictive Analytics \| Predictive Analytics Software \| Predictive Performance Management \| Statistical Software \| Surveys

	Intelligent Decisions: Enhancing Processes with Business Rules and Predictive Models sponsored by SPSS Inc. Worldwide Headquarters WEBCAST - Learn how your organization can integrate analytics with business processes to become a Predictive Enterprise that employs insights to make intelligent decisions. This webinar will show you the fundamentals of combining industry knowledge and business rules with powerful analytics to improve revenue generation and business performance. Posted: May 4, 2009 \| Premiered: March 5, 2009 Topics: Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Predictive Analytics \| Predictive Analytics Software \| Predictive Performance Management

	SPSS Text Analysis for Surveys 3.0: Get the Most Out of Open-Ended Text Responses sponsored by SPSS Inc. Worldwide Headquarters WEBCAST - Maximize survey research value with open text responses. If you've limited your surveys to close-ended questions due to the time and expense of reading and manually coding text responses, this session can be your organization's first step toward maximizing the value of your survey data. Posted: May 4, 2009 \| Premiered: February 12, 2009 Topics: Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Customer Interaction Services \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Surveys

	Turning Results into Rewards: Survey Analysis and Reporting sponsored by SPSS Inc. Worldwide Headquarters WEBCAST - Please join Jane Hendricks, Product Marketing, and Gregory Crist, Sales Engineer, for this webcast focusing on survey analysis and reporting. See why delivering the right survey research results to the right person at the right time makes all the difference. Posted: May 4, 2009 \| Premiered: February 26, 2009 Topics: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Customer Service \| Customer Service Best Practices \| Surveys

	Boost ROI with Faster, Easier, VISUAL Analytics sponsored by SPSS Inc. Worldwide Headquarters WEBCAST - Join us at this live webcast and learn how you can:<ul> <li>Use RFM analysis to quickly rank customers for high-return marketing</li> <li>Use advanced visualization techniques to uncover segments and patterns in your data, and apply these insights to growth, acquisition, and retention planning</li> <li>and more</li></ul> Posted: May 4, 2009 \| Premiered: February 24, 2009 Topics: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices

	Effective Strategies for Capturing the Voice of the Customer sponsored by SPSS Inc. Worldwide Headquarters WEBCAST - This free webcast will show you how to use the data you are already capturing through your feedback programs, as well as data generated through online conversations, to help you gain more value from every customer interaction. Posted: May 4, 2009 \| Premiered: March 12, 2009 Topics: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Customer Interaction Services \| Customer Loyalty \| Customer Satisfaction \| Customer Service \| Data Collection \| Data Management

	Coinstar Selects the Most Profitable Machine Locations sponsored by SPSS Inc. Worldwide Headquarters CASE STUDY - Coinstar, a coin conversion company, needed to identify new and profitable locations for their coin conversion machines. They turned to SPSS Inc.'s data integration and analysis capabilities with various demographic and geography-based variables. Read this case study for more details. Posted: May 4, 2009 \| Published: May 4, 2009 Topics: CRM \| CRM Analytics \| Customer Data Integration \| Customer Data Management \| Customer Service \| Data Mining \| Demographic Profiles

	Publisher Targets Most Profitable Subscribers with SPSS sponsored by SPSS Inc. Worldwide Headquarters CASE STUDY - To improve the profitability of its subscriptions and increase the value it provides to its advertisers, The Miami Herald Publishing Company used PASW Statistics to find and target new subscribers likely to be stable, profitable customers. Read this case study for more. Posted: May 4, 2009 \| Published: May 4, 2009 Topics: Customer Data Management \| Customer Data Management Software \| Customer Profiles \| Data Auditing \| Data Governance \| Data Mining

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