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	Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support sponsored by NTR Global PRESENTATION - This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution. Posted: October 29, 2009 \| Published: October 29, 2009 Topics: Help Desk Management \| Help Desk Software \| Help Desks \| Remote Access Software \| Remote Support Services \| Self-Service Applications Software

	Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment sponsored by NTR Global WHITE PAPER - Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform. Posted: October 29, 2009 \| Published: October 29, 2009 Topics: Customer Support Software \| Help Desk Software \| Help Desks \| Remote Access Software \| Remote Computing \| Remote Control Software \| Remote Support Services

	The 10 Worst Practices for Technical Support and How to Overcome Them sponsored by NTR Global WHITE PAPER - This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well?intentioned management blunders and discuss good and bad uses of support technology. Posted: October 29, 2009 \| Published: October 29, 2009 Topics: Customer Support Software \| Help Desk Management \| Help Desk Software \| Help Desks \| Remote Access Software \| Remote Control Software \| Remote Network Management \| Remote Support Services \| Troubleshooting


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