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	Microsoft Podcast: Pivotal CRM Innovates with Microsoft Technologies sponsored by Pivotal CRM, a CDC Software solution PODCAST - This podcast explains how Pivotal 6 increases user adoption and productivity by mirroring the familiar Microsoft interface and embedding Microsoft Outlook and SharePoint within the CRM system. Posted: November 18, 2009 \| Premiered: November 18, 2009 Topics: Application Development \| Application Infrastructure \| CRM \| CRM Analytics \| CRM Analytics Software \| CRM Software \| Microsoft Exchange \| Microsoft Office \| Microsoft Outlook \| Office Applications Software

	The Last Software You'll Ever Buy? The CRM Platform as Development Platform sponsored by Pivotal CRM, a CDC Software solution PODCAST - Can't decide whether to build or buy a CRM system? This podcast presents a third solution that is an application development platform that provides the building blocks for faster, cost-effective application development that achieves a better fit for your business’ processes. Posted: November 18, 2009 \| Premiered: November 18, 2009 Topics: .NET \| Application Development \| Application Development and Integration Services \| Application Infrastructure \| Application Infrastructure Providers \| Business Process Management \| CRM Software \| Open Source \| Open Source Software

	CRM Built for IT: The Executive Guide to Selecting CRM that Meets IT Needs sponsored by Pivotal CRM, a CDC Software solution WHITE PAPER - This white paper provides everything the CIO and IT team must know to evaluate a CRM system based on the critical business and technical issues that matter to IT directors and chief information and technology officers. Posted: November 11, 2009 \| Published: November 11, 2009 Topics: CIOs \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| CTOs \| IT Departments \| IT Management \| IT Service Management \| IT Utility Services \| TCO

	Beyond the Thin Client: Why a Smart Client CRM Solution May Be a Smarter Choice sponsored by Pivotal CRM, a CDC Software solution WHITE PAPER - This white paper compares and contrasts the two primary alternatives to thin clients and examines the differentiating characteristics that could impact your CRM implementation. Read on to learn why a smart client CRM solution may be a smarter choice. Posted: November 11, 2009 \| Published: November 11, 2009 Topics: .NET \| ActiveX \| AJAX \| Application Performance Management \| Application Performance Management Software \| ASP.NET \| ASP.NET AJAX \| CIOs \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Thin Client Software

	The Technology of Innovation: Using CRM to Enable Customer-Centric Innovation sponsored by Pivotal CRM, a CDC Software solution WHITE PAPER - This white paper highlights the important role technology can play in the innovation process and looks at how a customer-focused approach to innovation can be supported by flexible customer relationship management tools. It explains how businesses can use CRM to foster and implement customer-centric innovation, enhancing the customer experience. Posted: October 19, 2009 \| Published: October 19, 2009 Topics: CRM \| CRM Analytics \| CRM Best Practices \| CRM Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service Best Practices

	Pivotal CRM: Built For Sales sponsored by Pivotal CRM, a CDC Software solution PRODUCT DEMO - In this multimedia demo, learn how Pivotal CRM's flexible, innovative features and design give sales users an edge and make them feel the system was built just for them. Posted: July 23, 2009 \| Published: July 23, 2009 Topics: CRM \| Customer Data Management \| Customer Retention \| Customer Satisfaction \| Customer Support Software \| Sales \| Sales Force Automation \| Sales Information Systems

	CRM Built for Marketing: The Executive Guide to Selecting CRM that Meets Marketing Needs sponsored by Pivotal CRM, a CDC Software solution WHITE PAPER - How can a company ensure that their marketing department's needs are represented when choosing an enterprise-level CRM system? This white paper provides core principles companies can use to help them select a CRM system that each marketing team member feels was built just for them. Posted: July 23, 2009 \| Published: July 23, 2009 Topics: CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Marketing \| Sales \| Sales and Marketing Software

	The Top 3 Reasons CRM Initiatives (Still) Fail - And How To Avoid Them sponsored by Pivotal CRM, a CDC Software solution WHITE PAPER - This white paper looks at the top three reasons that CRM initiatives fail to achieve their goals and provides clear, practical recommendations for ensuring that your CRM initiative avoids these pitfalls and delivers desired returns. Posted: June 10, 2009 \| Published: June 9, 2009 Topics: Business Process Management \| Change Management \| CRM \| CRM Best Practices \| CRM Software \| Customer Retention \| Customer Satisfaction \| Economic Environment \| Productivity \| ROI

	Empowering the Mobile Enterprise sponsored by Pivotal CRM, a CDC Software solution WHITE PAPER - This paper explains how enterprises can achieve a competitive advantage by giving remote workers access to complete CRM application functionality, with or without network connectivity. Posted: February 20, 2009 \| Published: February 20, 2009 Topics: CRM \| Enterprise \| LAN \| Productivity \| WAN \| Workforce Planning

	How to Ensure That Your Employees Will Want to Use CRM sponsored by Pivotal CRM, a CDC Software solution WHITE PAPER - This paper outlines the technology building blocks that enable you to create an information-rich environment that empowers your workforce to perform at its peak. Learn how to use data to its fullest--without having to become IT experts. Posted: February 20, 2009 \| Published: February 20, 2009 Topics: Business Integration \| Collaboration \| Cost Benefit Analysis \| CRM \| Customer Satisfaction \| Information Management \| Knowledge Management \| Real-time Analytics \| Sales \| User Experience \| Vendor Selection \| Workforce Management Software \| Workforce Planning

	Essentials of CRM for Wealth Management Empower Advisors with Client-centric Tools sponsored by Pivotal CRM, a CDC Software solution WHITE PAPER - In this white paper, learn how wealth management firms can use client relationship management (CRM) strategies and technology to build relationships as trusted advisors, maximize share of wallet, and increase productivity. Posted: February 20, 2009 \| Published: February 20, 2009 Topics: Best Practices \| CRM \| CRM Best Practices \| Financial Reporting \| Financial Statements \| Financing \| Investments \| Productivity \| QOS \| Wealth Management

	Client Relationship Management for Asset Managers sponsored by Pivotal CRM, a CDC Software solution WHITE PAPER - This white paper describes how client relationship management (CRM) technology can help mutual fund wholesalers and institutional asset managers address these core industry challenges and effectively foster. Posted: February 20, 2009 \| Published: February 20, 2009 Topics: Asset Management Services \| Collaboration \| Consultants \| CRM \| Mutual Funds \| Portfolio Management (Finance) \| Software

	How to Profit in a Downturn: 4 Customer-centric Strategies for Growth in a Challenging Market sponsored by Pivotal CRM, a CDC Software solution WHITE PAPER - In this white paper, learn how your organization can use customer-centric strategies and CRM tools to maximize the value and loyalty of your customer base. Gain insight into new areas of opportunity and do more with less in a time of economic uncertainty. Posted: February 20, 2009 \| Published: February 20, 2009 Topics: Budgeting \| Business Intelligence \| Business Process Management \| Cost Benefit Analysis \| CRM \| Customer Service \| Economic Environment \| Vendors

	Surviving and Thriving in a Challenging Market: How Customer-centric Strategies Can Help Financial Services Firms Weather Market Volatility and Economic Uncertainty sponsored by Pivotal CRM, a CDC Software solution WHITE PAPER - This white paper explains how financial services firms across the industry and around the globe can use customer-centric strategies and CRM tools to maximize the value and loyalty of their client base and gain insight into new areas of opportunity. Posted: February 20, 2009 \| Published: February 20, 2009 Topics: Asset Management Services \| Budgeting \| Business Process Management \| Collaboration \| CRM \| Financial Services Industry \| Workflow Management Coalition \| Workflow Software

	CRM Built for Sales: The Executive Guide to Selecting CRM That Meets Sales Needs sponsored by Pivotal CRM, a CDC Software solution WHITE PAPER - This white paper provides core principles companies can use to help them select a CRM system that each sales user feels was built just for them. Posted: February 20, 2009 \| Published: February 20, 2009 Topics: Business Development \| CRM \| Customer Data Management \| Customer Service \| Dashboards \| Microsoft Outlook \| ROI \| Sales \| Security

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