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Effective Strategies for Capturing the Voice of the Customer

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	Microsoft Podcast: Pivotal CRM Innovates with Microsoft Technologies sponsored by Pivotal CRM, a CDC Software solution PODCAST - This podcast explains how Pivotal 6 increases user adoption and productivity by mirroring the familiar Microsoft interface and embedding Microsoft Outlook and SharePoint within the CRM system. Posted: November 18, 2009 \| Premiered: November 18, 2009 Topics: Application Development \| Application Infrastructure \| CRM \| CRM Analytics \| CRM Analytics Software \| CRM Software \| Microsoft Exchange \| Microsoft Office \| Microsoft Outlook \| Office Applications Software

	Do-It-Yourself BI Done Right: The Secret Sauce is SaaS sponsored by myDIALS Inc. WEBCAST - This webcast, featuring Forrester Research, explains how Software as a Service business intelligence can deliver a more cost-effective way to get relevant information to those who need it faster than traditional business intelligence can. Posted: November 9, 2009 \| Premiered: November 19, 2009 Topics: Business Intelligence \| Business Intelligence Software \| CRM Analytics \| Decision Support Systems \| Real-time Analytics \| Self-Service Applications Software \| Software as a Service \| Web Analytics \| Web Development Tools

	What Every IT Manager Should Know About Users' Real Need for BI sponsored by Tableau Software WEBCAST - In today’s marketplace, the half-life of BI is typically shorter than the life of the project needed for its implementation. This means that companies are getting a continual negative return on their BI investment. Posted: October 28, 2009 \| Premiered: October 22, 2009 Topics: Business Intelligence \| Business Intelligence Software \| Business Performance Management \| CRM Analytics \| Dashboards \| Data Management \| Real-time Analytics \| Reporting Software

	How to expand enterprise reporting and capitalize on the benefits of BI sponsored by Sybase, Inc. PODCAST - Is your organization making the most of BI and reporting projects? Find out how to improve your enterprise reporting with best practices advice and tips from BI expert Kimberly Nevala of Baseline Consulting. Posted: October 27, 2009 \| Premiered: October 27, 2009 Topics: Best Practices \| Business Intelligence \| Business Intelligence Software \| Business Metrics \| Business Performance Management \| CRM Analytics \| Data Management \| Enterprise \| Financial Reporting \| Internal Controls \| Query Tools \| Real-time Analytics \| Reporting Software

	Business Intelligence Solution for Web Infrastructure Open the Door to Better Decisions sponsored by Sun Microsystems, Inc. WEBCAST - Composed of Sun hardware systems and commercial open-source solutions Pentaho for BI and data integration, and Infobright, built on MySQL, for data warehousing, this solution comes in two customizable recommended configurations to fit your data requirements and budget -- and ease deployment. Posted: October 26, 2009 \| Premiered: October 22, 2009 Topics: Application Hosting \| Application Infrastructure \| Business Intelligence \| Business Intelligence Software \| Business Performance Management \| CRM Analytics \| Customer Data Integration \| Data Integration \| Data Management \| Data Quality \| Data Warehouses \| Open Source \| Open Source Software \| Software as a Service

	Focusing on High-Tech Manufacturers sponsored by Infor CRM WHITE PAPER - This paper explores the idea that to effectively compete today and into the next generation, high-tech manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies high-tech manufacturers must do if they want to be profitable tomorrow and in the years to come. Posted: October 23, 2009 \| Published: October 23, 2009 Topics: CRM \| CRM Analytics \| CRM Best Practices \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Manufacturing \| Manufacturing Industry

	Next Generation Customer Focus: Strategies and Business Activities Necessary for World-Class Performance and Success sponsored by Infor CRM WHITE PAPER - This paper focuses on consumer products manufacturers and the strategy of customer-focused innovation, exploring NGM study questions and examines business areas where customer-focused innovation has potential to influence performance outcomes. Read on to learn how ways to effectively identify and satisfy customer demand. Posted: October 23, 2009 \| Published: October 23, 2009 Topics: CRM \| CRM Analytics \| CRM Best Practices \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Manufacturing \| Manufacturing Industry

	The Case for Investing in Business Analytics Technology sponsored by SAS Institute Inc. WEBCAST - Tune in to this webcast – featuring insights from Dan Vesset, IDC's Vice President of Business Analytics – and learn how business analytics drives customer retention. Posted: October 23, 2009 \| Premiered: October 23, 2009 Topics: Business Activity Monitoring \| Business Intelligence \| Business Intelligence Software \| Business Performance Management \| CRM Analytics \| Customer Loyalty \| Customer Retention \| Data Warehouses \| Query Tools \| Real-time Analytics \| Regulatory Compliance \| Reporting Software

	In-database Analytics Demystified sponsored by Sybase, Inc. PODCAST - In this podcast, listeners will hear a vendor-neutral, executive overview of in-database analytics technology from independent expert Rick Sherman. Find out how the technology works -- and how companies are leveraging it for improved operational efficiency and other business benefits. Posted: October 21, 2009 \| Premiered: October 20, 2009 Topics: Business Intelligence \| CRM Analytics \| Customer Data Integration \| Data Governance \| Data Integration \| Data Management \| Data Quality \| Data Warehouses \| Master Data Management

	Winning in Today's Environment: Six Imperatives for the Chief Sales Officer sponsored by Oracle Corporation WHITE PAPER - Download the Oracle CRM White Paper, "Winning in Today's Environment: Six Imperatives for the Chief Sales Officer," to learn how you can deploy several best practices to achieve unparalleled sales success in your organization. Posted: October 20, 2009 \| Published: October 1, 2009 Topics: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices \| CRM Software \| Customer Profiles \| Dashboards \| Reporting Software \| Sales \| Sales Channels \| Sales Representatives

	7 Ways to Inspire Customer Loyalty with Voice of the Customer (VOC) Initiatives sponsored by Vovici WHITE PAPER - In the most challenging economic environment in generations, organizations are more focused than ever on retaining customers and maintaining existing revenue. Many businesses have put significant resources into implementing CEM and VOC programs. Read on to learn seven ways to inspire customer loyalty using these VOC initiatives. Posted: October 20, 2009 \| Published: October 20, 2009 Topics: Business Intelligence \| CRM \| CRM Analytics \| CRM Best Practices \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service Best Practices

	Customer Experience IQ Report sponsored by Vovici WHITE PAPER - The Customer Experience IQ (CEIQ) report identifies the six secrets of highly effective customer experience programs that every company can use to create true customer loyalty. Read this paper to learn which customer experience programs that organizations have implemented are most effective at driving customer loyalty. Posted: October 20, 2009 \| Published: October 20, 2009 Topics: Business Intelligence \| CRM \| CRM Analytics \| CRM Best Practices \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service Best Practices \| Web 2.0

	7 Habits of Highly Successful Surveys sponsored by Vovici WHITE PAPER - Understanding your customer is vital to maintaining and improving loyalty. Learn how to measure customer experience so you can build customer loyalty. Download a copy of the latest Vovici whitepaper 'The Customer Satisfaction Survey' to learn how to understand the major customer experience metrics and more! Posted: October 20, 2009 \| Published: October 20, 2009 Topics: Business Intelligence \| CRM \| CRM Analytics \| CRM Best Practices \| Customer Interaction Services \| Customer Loyalty \| Customer Service Best Practices

	Virtual Seminar Session: The Case for Investing in Business Analytics Technology sponsored by SAS Institute Inc. WEBCAST - This webcast -- featuring insights from Dan Vesset, IDC’s Vice President of Business Analytics – delves into why so many organizations are turning to query and reporting, advanced analytics, and data warehousing technology and services to automate and support decision-making processes. Posted: October 20, 2009 \| Premiered: October 22, 2009 Topics: Business Activity Monitoring \| Business Intelligence \| Business Intelligence Software \| Business Performance Management \| CRM Analytics \| Customer Loyalty \| Data Warehouses \| Query Tools \| Real-time Analytics \| Regulatory Compliance \| Reporting Software

	The Technology of Innovation: Using CRM to Enable Customer-Centric Innovation sponsored by Pivotal CRM, a CDC Software solution WHITE PAPER - This white paper highlights the important role technology can play in the innovation process and looks at how a customer-focused approach to innovation can be supported by flexible customer relationship management tools. It explains how businesses can use CRM to foster and implement customer-centric innovation, enhancing the customer experience. Posted: October 19, 2009 \| Published: October 19, 2009 Topics: CRM \| CRM Analytics \| CRM Best Practices \| CRM Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service Best Practices

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