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	Executive Search Firm Implements New CRM System, Improves Productivity by 25 Percent sponsored by Microsoft CASE STUDY - Devine Capital had relied on Microsoft® Office Outlook® and the Encore contact management tool to meet this need. However, the Encore interface was rigid and did not integrate effectively with Outlook. After implementing Microsoft Dynamics™ CRM 4.0, time spent on daily administrative tasks was reduced by 25 percent. Posted: August 25, 2009 \| Published: April 15, 2008 Topics: Contact Management \| Contact Management Software \| CRM \| CRM Software \| Customer Data Integration \| Customer Data Management \| Microsoft Office 2003 \| Microsoft Outlook \| Productivity

	Financial Services Company Gains Improved Sales Performance with Easy-to-Use Solution sponsored by Microsoft CASE STUDY - Security Benefit needed a customer relationship management (CRM) solution that would provide its remote sales force with access to real-time information. In July 2007, the company implemented Microsoft Dynamics™ CRM 3.0. Now, Security Benefit gains from increased agility, new sales opportunities, and reduced IT costs. Posted: August 19, 2009 \| Published: January 1, 2008 Topics: Contact Management \| Contact Management Software \| CRM \| CRM Software \| Customer Data Management \| Remote Users \| Sales \| Sales Force Automation

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