Knowledge base about the database industry, database software, database management systems, database application development, data warehouse, data mining, business intelligence, OLAP, database administration, database design, data modeling, data integration, database security.
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CASE STUDY -
After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics® CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity.
