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	Podcast- The Secret to Maximizing Virtualization ROI in the Dynamic Data Center sponsored by Akorri PODCAST - This podcast details a strategy to optimize your virtualized infrastructure performance. Get answers on how to leverage key performance indicators and cross-domain analytics to plan for future capacity demands and improve service levels. Discover the secret to managing your VMware infrastructure performance for optimal resource utilization. Posted: November 3, 2009 \| Premiered: November 3, 2009 Topics: Applications Management Services \| IT Infrastructure \| Metrics \| ROI \| Systems Management \| VMware

	Enterprise Information Management: A Requirement for Enterprise-Scale Business Intelligence and Performance Management Initiatives sponsored by Actuate ANALYST REPORT - Leaders of business intelligence and performance management (BIPM) initiatives often have a charter that spans the enterprise. Success requires these pervasive initiatives to use enterprise information management. Read this Gartner paper on how to link the two initiatives for a greater chance of project success. Posted: September 9, 2009 \| Published: September 9, 2009 Topics: Business Intelligence \| Business Intelligence Software \| Business Performance Management \| Business Performance Management Software \| Business Processes \| Enterprise \| Information Management \| Metrics \| Project Management \| Reporting Software

	Improving Sales Productivity: An Opportunity for Sales and IT Leadership sponsored by Microsoft WHITE PAPER - The main focus of this white paper is about revealing key factors in sales rep productivity, including what helps improve their efficiency (increasing selling time) and effectiveness (getting better results from the available selling time). Both are important and require strong leadership and teamwork between the sales and IT departments. Posted: August 18, 2009 \| Published: April 1, 2008 Topics: CIOs \| CRM \| Knowledge Management \| Metrics \| Productivity \| Sales \| Sales Force Automation \| Sales Representatives

	Earned Value Lite: Making Earned Value Management Work for Every Project sponsored by Oracle Corporation WHITE PAPER - Read this paper to learn how the implementation of 10 fundamental steps can help your organization reap the rewards of EVM and give you the visibility you need to complete your projects on time and within budget. Posted: August 10, 2009 \| Published: May 1, 2009 Topics: Budgeting \| Business Intelligence \| Business Process Modeling \| Metrics \| Project Management \| Work Breakdown Structure

	Best Practices for Event Management sponsored by BMC Software, Inc WEBCAST - This BMC webcast will present a methodology for identifying the metrics that have the most impact on critical business applications and for creating exception events to notify of critical application problems. Posted: April 24, 2009 \| Premiered: April 23, 2009 Topics: Application Monitoring \| Applications Management \| Business Metrics \| IT Best Practices \| Mainframe Operating Systems \| Metrics \| Query Tools \| Reporting Software

	Making Quality a Deliverable in Eclipse-Based Java Development sponsored by Instantiations WHITE PAPER - CodePro AnalytiX as part of a continuous or nightly-build process, seamlessly integrate it into any Eclipse-based Java development environment, or use a combination of the two implementation approaches. Posted: February 4, 2009 \| Published: February 4, 2009 Topics: Best Practices \| Configuration Management \| Java \| Metrics \| Quality Control \| Testing

	Business Intelligence for the Health Care Industry: Actionable Insights for Business Decision Makers sponsored by SAP America Inc WHITE PAPER - Hospitals from across the world are facing increased pressure to improve operations from multiple directions. What is needed is a new generation of business intelligence (BI) tools and applications designed with the health care sector in mind, capable of integrating cross and inter-departmental processes and information. Posted: January 26, 2009 \| Published: January 23, 2009 Topics: Best Practices \| Business Intelligence \| Business Processes \| Health Care Industry \| Master Data Management \| Metadata \| Metrics

	Operational Excellence: Enabling Sustained Growth Spotlight on the Americas sponsored by SAP America Inc WHITE PAPER - Operational excellence means consistently doing things well across the value chain as a way of gaining competitive advantage. In its broadest terms, it is a discipline that drives corporate strategy. Posted: January 26, 2009 \| Published: January 23, 2009 Topics: Business Intelligence \| Business Processes \| CRM \| Customer Satisfaction \| ERP \| Metrics

	Best Practices in the Call Center: A Customer Touch-Point Methodology sponsored by Oracle Corporation WHITE PAPER - One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. Posted: January 26, 2009 \| Published: January 26, 2009 Topics: Best Practices \| Call Center Management \| Call Center Services \| Call Centers \| Customer Service \| Metrics

	Mortgage Company Uses DataFlux Technology to Improve Reporting, Manage Compliance sponsored by DataFlux Corporation CASE STUDY - Read how using DataFlux technology, this financial company implemented a data governance program, creating more complete and accurate data and drastically reducing the time needed to comply with Federal reporting regulations. Posted: January 14, 2009 \| Published: January 14, 2009 Topics: Data Governance \| Data Profiling \| Data Quality \| Financial Reporting \| Financial Services \| Financial Services Industry \| Metrics \| Reporting Software \| Sarbanes-Oxley Compliance

	Practical and Flexible IT Service Management for the Real World sponsored by Numara Software WEBCAST - This webinar will show you why Numara® FootPrints® 9, a highly flexible and practical service desk solution, is the best value in the service desk market today. Posted: January 6, 2009 \| Premiered: January 6, 2009 Topics: Dashboards \| IT Service Management \| ITIL \| Metrics \| Productivity \| Systems Management

	Defining Relevant Metrics for Populating a Data Quality Scorecard sponsored by DataFlux Corporation WEBCAST - In this webcast your will learn how to Populate a Data Quality Scorecard with Relevant Metrics. Posted: January 6, 2009 \| Premiered: January 6, 2009 Topics: Balanced Scorecards \| Business Process Management \| Data Governance \| Data Quality \| Data Replication \| Metrics

	The Impact of Lean on Consumer Product Manufacturers sponsored by SAP America Inc WHITE PAPER - Discover the impact of Lean on consumer product manufacturers and gain key tips in implementing successful Lean initiatives across the enterprise. Posted: February 4, 2008 \| Published: February 1, 2007 Topics: ERP \| Manufacturing \| Manufacturing Execution Systems \| Metrics \| Product Management \| Sales \| Spreadsheets

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