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	Making IT Infrastructure Management Easier and More Efficient sponsored by Dorado Software WHITE PAPER - This white paper provides some information on how Dorado Software can help organizations to more efficiently and cost effectively manage the various components of their IT infrastructure. Posted: November 19, 2008 \| Published: November 19, 2008 Topics: Configuration Management \| Data Centers \| Database Management \| Infrastructure Management \| Patch Management \| Regulatory Compliance \| Remote Access Security \| SLA \| Troubleshooting \| Vendors

	Secure Employee Mobility and the Need for Identity Assurance sponsored by RSA, The Security Division of EMC WHITE PAPER - Are you providing secure access to corporate resources for your remote employees? Read this white paper to learn more about secure employee mobility solutions that allow organizations to authenticate and establish user identities before granting acc... Posted: October 17, 2008 \| Published: May 1, 2008 Topics: Access Control \| Authentication \| Data Security \| IPSec VPN \| Remote Access Security \| Remote Users \| SSL VPN \| Telecommuting \| Wireless Security

	Protection in Numbers against Web Malware sponsored by Blue Coat PODCAST - Check out this podcast and learn about current trends in malware attacks and get tips for how your company can successfully overcome these threats. Posted: October 13, 2008 \| Premiered: October 13, 2008 Topics: Data Security \| Internet Security \| Malware \| Remote Access Security \| Security Threats \| Web Application Security

	Improving Customer Support and Help Desk Efficiencies with On-demand Remote Support sponsored by NTR Global WHITE PAPER - On-demand remote support solutions address the inadequacies of web tools, e-mail, and phone-based approaches to quality customer care. This paper helps anyone responsible for improving customer experience using affordable technology solutions. Posted: September 26, 2008 \| Published: September 26, 2008 Topics: Call Centers \| Remote Access Protocols \| Remote Access Security \| Remote Access Software \| Remote Computing \| Remote Network Management \| Remote Offices \| Remote Support Services \| Remote Users \| ROI \| Technical Support Staff

	Build a New Business Model Using a Remote Support Solution sponsored by NTR Global CASE STUDY - In this case study, Northbrook Consulting wanted their remote support solution to include multiple session capabilities. Learn how NTR's Remote Support was their solution. Posted: September 26, 2008 \| Published: September 26, 2008 Topics: Contact Center Management \| Customer Service \| Remote Access Protocols \| Remote Access Security \| Remote Access Software \| Remote Computing \| Remote Network Management \| Remote Offices \| Remote Support Services \| Remote Users \| Technical Support Staff

	Improve Customer Service, Call Metrics and Reduce Support Costs Using a Remote Technical Support Solution sponsored by NTR Global CASE STUDY - In this case study, Illumen improved its customer service, call metrics and reduced its support costs by using NTR global's remote technical support solution. Learn more about NTR support. Posted: September 26, 2008 \| Published: September 26, 2008 Topics: Customer Service \| Metrics \| Remote Access Protocols \| Remote Access Security \| Remote Access Software \| Remote Computing \| Remote Network Management \| Remote Offices \| Remote Support Services \| Remote Users \| SMBs \| Technical Support Staff

	Improve Technical Support Productivity while Reducing Costs with a Remote Support Solution sponsored by NTR Global CASE STUDY - By choosing NTRsupport, DHL successfully increased productivity, reduced costs, and simultaneously improved customer satisfaction. Posted: September 26, 2008 \| Published: September 26, 2008 Topics: Productivity \| Remote Access Protocols \| Remote Access Security \| Remote Access Software \| Remote Computing \| Remote Network Management \| Remote Offices \| Remote Support Services \| Remote Users \| Technical Support Staff

	Small Business VoIP: The Basics sponsored by Cisco Systems, Inc. WHITE PAPER - Small business VoIP combines voice and data together on a single, secure network allowing your employees to stay connected with the people and data they need. The following is a guide to why you might want to consider a small business VoIP system. Posted: September 25, 2008 \| Published: September 25, 2008 Topics: Home Offices \| Mobile Workers \| Remote Access Security \| Remote Access Software \| Remote Office Connectivity \| Remote Offices \| Remote Users \| VoIP

	Accelerating Remote Access within the Virtualized Enterprise sponsored by Certeon WHITE PAPER - As IT managers embrace virtualization to meet important cost reduction and management initiatives, they need to understand the limits that the WAN imposes when remote users try to access consolidated applications from a virtualized data center. Posted: September 15, 2008 \| Published: March 15, 2008 Topics: IT Managers \| Remote Access Protocols \| Remote Access Security \| Remote Computing \| Server Consolidation \| Server Virtualization \| SOA

	Security Beyond Corporate Boundaries: Using Citrix Application Delivery to Protect Corporate Information (Podcast) sponsored by Citrix PODCAST - Tune in to this podcast to learn about Remote security, Identifying sensitive data, Matching access policies to data types, and Malicious individuals vs. unwitting exposure. Posted: August 20, 2008 \| Premiered: August 20, 2008 Topics: Access Control \| Data Security \| Desktop Management \| Laptop Computers \| Mobile Device Management \| Policy-Based Network Management \| Remote Access Security \| Roaming \| Security Management \| Server Virtualization \| VPN

	On Demand Remote Desktop Support Trial sponsored by NTR Global TRIAL SOFTWARE - Download this trial and learn how to provide remote technical support to customers and remote/mobile workers without leaving your office. Posted: August 6, 2008 \| Published: August 6, 2008 Topics: Remote Access Protocols \| Remote Access Security \| Remote Access Software \| Remote Computing \| Remote Network Management \| Remote Offices \| Remote Support Services \| Remote Users \| Technical Support Staff

	Implementation Guide: Remote Access Protection sponsored by Juniper Networks, Inc. WHITE PAPER - This document discusses how to implement an essential part of Juniper Networks Adaptive Threat Management Solutions--namely remote access protection. Posted: July 28, 2008 \| Published: June 1, 2008 Topics: Authentication \| Firewall Appliances \| Firewall Management \| Firewall Server Hardware \| Firewall Server Software \| Password Management \| Remote Access Security \| Vulnerability Management

	Increase First Contact Resolution: The Key to Superior Support sponsored by Citrix Online - GotoAssist WEBCAST - John Ragsdale, VP of Research for SSPA makes a business case for improving first contact resolution and explain how it links to significantly reduced operating costs and increased customer loyalty. Posted: July 2, 2008 \| Premiered: July 2, 2008 Topics: Customer Satisfaction \| Remote Access Security \| Remote Access Software \| Remote Computing \| Remote Office Connectivity \| ROI

	Going Mobile: Developing an Application Mobilization Plan for Your Business sponsored by BlackBerry WHITE PAPER - The BlackBerry Enterprise Solution is a comprehensive platform, designed to meet your organization's needs to mobilize enterprise applications and systems. Posted: June 19, 2008 \| Published: June 1, 2008 Topics: CRM \| Customer Service \| Handheld Devices \| Mobile Device Management \| Mobile Workers \| Remote Access Security \| TCO \| Wireless Computing \| Wireless Infrastructure \| Wireless Messaging \| Wireless Systems

	Developing an Effective Corporate Mobile Policy sponsored by BlackBerry WHITE PAPER - By now, most organizations are clear on the advantages and benefits of wireless data solutions in the enterprise. However, It is no longer enough to rely on ad hoc policies regarding wireless computing. Posted: June 19, 2008 \| Published: June 1, 2008 Topics: Backups \| Endpoint Security \| Handheld Device Security \| Handheld Devices \| Mobile Device Management \| Remote Access Security \| Security Policies \| Wireless Computing \| Wireless Telephones

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