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	Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support sponsored by NTR Global PRESENTATION - This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution. Posted: October 29, 2009 \| Published: October 29, 2009 Topics: Help Desk Management \| Help Desk Software \| Help Desks \| Remote Access Software \| Remote Support Services \| Self-Service Applications Software

	The 10 Worst Practices for Technical Support and How to Overcome Them sponsored by NTR Global WHITE PAPER - This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well?intentioned management blunders and discuss good and bad uses of support technology. Posted: October 29, 2009 \| Published: October 29, 2009 Topics: Customer Support Software \| Help Desk Management \| Help Desk Software \| Help Desks \| Remote Access Software \| Remote Control Software \| Remote Network Management \| Remote Support Services \| Troubleshooting

	Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment sponsored by NTR Global WHITE PAPER - Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform. Posted: October 29, 2009 \| Published: October 29, 2009 Topics: Customer Support Software \| Help Desk Software \| Help Desks \| Remote Access Software \| Remote Computing \| Remote Control Software \| Remote Support Services

	Giving Nurses More Time to Care sponsored by LogMeIn, Inc. CASE STUDY - The IT team at Palm Valley Health Care needed to provide technical support to their 200 field nurses and wide-spread administrative staff throughout South Texas. Find out why they chose LogMeIn Rescue to solve 9 out of 10 support issues remotely. Posted: September 16, 2009 \| Published: September 16, 2009 Topics: Call Center Software \| CRM \| Customer Satisfaction \| Mobile Device Management \| Mobile Workers \| Remote Control Software \| Remote Support Services \| Smart Phones \| Wireless Computing

	For Ceridian, it Pays to Provide High-Quality Support sponsored by LogMeIn, Inc. CASE STUDY - This case study describes how Ceridian used LogMeIn Rescue to streamline its 50-to 90 day implementation process and to increase troubleshooting capabilities for customer support analysts handling 2,500 calls per day. With Rescue in place, Ceridian has experienced an increase in their customer satisfaction rates, which have grown from 83% to 94%. Posted: September 16, 2009 \| Published: September 16, 2009 Topics: Configuration Management \| CRM \| Customer Satisfaction \| Customer Service \| Customer Support Software \| File Transfer Protocols \| Help Desk Management Services \| Help Desk Software \| Remote Control Software \| Remote Support Services

	Legacy Tools: Not Built for Today's Helpdesk sponsored by LogMeIn, Inc. WHITE PAPER - This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs. Posted: September 16, 2009 \| Published: September 16, 2009 Topics: Help Desk Management \| Help Desk Management Services \| Mobile Device Management \| Mobile Workers \| Remote Support Services \| Remote Users \| Workforce Management Software

	Remote Support Center Solution - *30 Day Free Trial!* sponsored by ScriptLogic Corporation TRIAL SOFTWARE - Supporting remote or travelling workers has become an increasingly high priority for many IT departments. The remote workforce that was once thought of as "merely a trend" has now become the norm. Posted: September 8, 2009 \| Published: September 8, 2009 Topics: Help Desk Management \| IT Management \| Mobile Device Management \| Mobile Device Management Software \| Mobile Workers \| Network Management \| Remote Computing \| Remote Network Management \| Remote Support Services \| Wireless Computing

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