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	Do-It-Yourself BI Done Right: The Secret Sauce is SaaS sponsored by myDIALS Inc. WEBCAST - This webcast, featuring Forrester Research, explains how Software as a Service business intelligence can deliver a more cost-effective way to get relevant information to those who need it faster than traditional business intelligence can. Posted: November 9, 2009 \| Premiered: November 19, 2009 Topics: Business Intelligence \| Business Intelligence Software \| CRM Analytics \| Decision Support Systems \| Real-time Analytics \| Self-Service Applications Software \| Software as a Service \| Web Analytics \| Web Development Tools

	Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support sponsored by NTR Global PRESENTATION - This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution. Posted: October 29, 2009 \| Published: October 29, 2009 Topics: Help Desk Management \| Help Desk Software \| Help Desks \| Remote Access Software \| Remote Support Services \| Self-Service Applications Software

	Self-Service is Coming to IT Service Delivery…What You Need to Know sponsored by Surgient WEBCAST - User demand for infrastructure and services has increased at a much greater rate over the past few decades than IT resources available, thus causing an IT service delivery gap. Learn how Surgient's self-service platform can bridge that gap. Posted: October 28, 2009 \| Premiered: October 28, 2009 Topics: IT Infrastructure \| IT Services \| IT Spending \| Self-Service Applications Software \| Server Management \| Server Provisioning \| Service Level Management \| SLA \| User Needs Assessments \| Virtual Machine

	Top 10 Reasons to Add Surgient Self-Service to VMware Virtual Infrastructure sponsored by Surgient ANALYST BRIEF - Learn the top 10 reasons to add Surgient's self-service provisioning and management to help you get even more from your VMware investment. Posted: October 28, 2009 \| Published: October 28, 2009 Topics: Data Center Consolidation \| Data Center Infrastructure Efficiency \| Energy Efficiency \| Network Performance \| Self-Service Applications Software \| Server Management \| Server Provisioning \| Server Virtualization \| Virtual Desktop Infrastructure \| VMware

	Self-Service Provisioning for Dynamic Data Centers sponsored by Surgient DATA SHEET - Despite flat and even shrinking IT budgets, the demand for complex services and infrastructure to support business initiatives continues to increase. The Surgient Virtual Automation Platform™ streamlines the administration of infrastructure delivery. Posted: October 27, 2009 \| Published: October 27, 2009 Topics: Data Center Management \| IT Infrastructure \| IT Services \| IT Spending \| Self-Service Applications Software \| Server Virtualization \| SLA

	Desktop Authority Password Self-Service Version 4.1.1 sponsored by ScriptLogic Corporation TRIAL SOFTWARE - Desktop Authority® Password Self-Service™ provides an easy-to-use, robust system for allowing users to reset their own forgotten passwords or locked accounts, eliminating the biggest source of help desk calls. Posted: April 15, 2009 \| Published: April 10, 2009 Topics: Authentication \| Help Desks \| Password Management Software \| Passwords \| Self-Service Applications Software \| SQL Server \| User Interfaces \| Windows

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