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Effective Strategies for Capturing the Voice of the Customer

sponsored by SPSS Inc. Worldwide Headquarters

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	Microsoft Podcast: Pivotal CRM Innovates with Microsoft Technologies sponsored by Pivotal CRM, a CDC Software solution PODCAST - This podcast explains how Pivotal 6 increases user adoption and productivity by mirroring the familiar Microsoft interface and embedding Microsoft Outlook and SharePoint within the CRM system. Posted: November 18, 2009 \| Premiered: November 18, 2009 Topics: Application Development \| Application Infrastructure \| CRM \| CRM Analytics \| CRM Analytics Software \| CRM Software \| Microsoft Exchange \| Microsoft Office \| Microsoft Outlook \| Office Applications Software

	Do-It-Yourself BI Done Right: The Secret Sauce is SaaS sponsored by myDIALS Inc. WEBCAST - This webcast, featuring Forrester Research, explains how Software as a Service business intelligence can deliver a more cost-effective way to get relevant information to those who need it faster than traditional business intelligence can. Posted: November 9, 2009 \| Premiered: November 19, 2009 Topics: Business Intelligence \| Business Intelligence Software \| CRM Analytics \| Decision Support Systems \| Real-time Analytics \| Self-Service Applications Software \| Software as a Service \| Web Analytics \| Web Development Tools

	What Every IT Manager Should Know About Users' Real Need for BI sponsored by Tableau Software WEBCAST - In today’s marketplace, the half-life of BI is typically shorter than the life of the project needed for its implementation. This means that companies are getting a continual negative return on their BI investment. Posted: October 28, 2009 \| Premiered: October 22, 2009 Topics: Business Intelligence \| Business Intelligence Software \| Business Performance Management \| CRM Analytics \| Dashboards \| Data Management \| Real-time Analytics \| Reporting Software

	How to expand enterprise reporting and capitalize on the benefits of BI sponsored by Sybase, Inc. PODCAST - Is your organization making the most of BI and reporting projects? Find out how to improve your enterprise reporting with best practices advice and tips from BI expert Kimberly Nevala of Baseline Consulting. Posted: October 27, 2009 \| Premiered: October 27, 2009 Topics: Best Practices \| Business Intelligence \| Business Intelligence Software \| Business Metrics \| Business Performance Management \| CRM Analytics \| Data Management \| Enterprise \| Financial Reporting \| Internal Controls \| Query Tools \| Real-time Analytics \| Reporting Software

	Business Intelligence Solution for Web Infrastructure Open the Door to Better Decisions sponsored by Sun Microsystems, Inc. WEBCAST - Composed of Sun hardware systems and commercial open-source solutions Pentaho for BI and data integration, and Infobright, built on MySQL, for data warehousing, this solution comes in two customizable recommended configurations to fit your data requirements and budget -- and ease deployment. Posted: October 26, 2009 \| Premiered: October 22, 2009 Topics: Application Hosting \| Application Infrastructure \| Business Intelligence \| Business Intelligence Software \| Business Performance Management \| CRM Analytics \| Customer Data Integration \| Data Integration \| Data Management \| Data Quality \| Data Warehouses \| Open Source \| Open Source Software \| Software as a Service

	The Case for Investing in Business Analytics Technology sponsored by SAS Institute Inc. WEBCAST - Tune in to this webcast – featuring insights from Dan Vesset, IDC's Vice President of Business Analytics – and learn how business analytics drives customer retention. Posted: October 23, 2009 \| Premiered: October 23, 2009 Topics: Business Activity Monitoring \| Business Intelligence \| Business Intelligence Software \| Business Performance Management \| CRM Analytics \| Customer Loyalty \| Customer Retention \| Data Warehouses \| Query Tools \| Real-time Analytics \| Regulatory Compliance \| Reporting Software

	In-database Analytics Demystified sponsored by Sybase, Inc. PODCAST - In this podcast, listeners will hear a vendor-neutral, executive overview of in-database analytics technology from independent expert Rick Sherman. Find out how the technology works -- and how companies are leveraging it for improved operational efficiency and other business benefits. Posted: October 21, 2009 \| Premiered: October 20, 2009 Topics: Business Intelligence \| CRM Analytics \| Customer Data Integration \| Data Governance \| Data Integration \| Data Management \| Data Quality \| Data Warehouses \| Master Data Management

	Spotfire for CRM: Supercharge Your Sales and Marketing Analysis sponsored by TIBCO Spotfire Division WEBCAST - This webcast shares strategies for analyzing CRM data, finding lost revenue opportunities, improving sales forecasting and optimizing overall campaign effectiveness. Posted: September 11, 2009 \| Premiered: September 11, 2009 Topics: Business Performance Management \| Campaign Management \| CRM Analytics \| Lead Generation \| Marketing \| Sales and Marketing Software \| Sales Channels \| Sales Force Automation \| Sales Representatives

	Podcast: Spotfire for CRM: Supercharge Your Sales and Marketing Analysis sponsored by TIBCO Spotfire Division PODCAST - This podcast shares strategies for analyzing CRM data, finding lost revenue opportunities, improving sales forecasting and optimizing overall campaign effectiveness. Posted: September 11, 2009 \| Premiered: September 10, 2009 Topics: Business Performance Management \| Campaign Management \| CRM Analytics \| Lead Generation \| Marketing \| Sales and Marketing Software \| Sales Channels \| Sales Force Automation \| Sales Representatives

	Introduction to Microsoft Dynamics CRM Online sponsored by Microsoft WEBCAST - This webcast, with an introduction from Steve Ballmer, Microsoft CEO, examines the importance of CRM software has on a company’s bottom line. Posted: September 9, 2009 \| Premiered: September 9, 2009 Topics: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Software \| Customer Data Management \| Customer Retention \| Customer Service \| Customer Support Software \| Sales \| Sales and Marketing Software

	Using Microsoft Dynamics CRM and the Federated Model for Consolidated Pipeline Forecasting and Reporting sponsored by Microsoft WEBCAST - View this webcast to learn how the federated model can help business units operate customized CRM systems while synchronizing to a central application. We explore how the server stores enterprise-pertinent information from all CRM systems, thus supporting executives responsible for achieving overall sales goals. Posted: September 9, 2009 \| Premiered: September 9, 2009 Topics: Business Process Automation \| Collaboration \| CRM \| CRM Analytics \| CRM Analytics Software \| CRM Software \| Reporting Software \| Sales and Marketing Software

	Microsoft Dynamics Webcast: Beyond the Boundaries of Traditional CRM sponsored by Microsoft WEBCAST - Watch this webcast to learn the concrete ways Microsoft Dynamics CRM can help you attain a 360-degree view of your customers. Posted: September 9, 2009 \| Premiered: September 9, 2009 Topics: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Services \| CRM Software \| Customer Data Management \| Customer Data Management Software \| Customer Profiles

	Turning Results into Rewards: Survey Analysis and Reporting sponsored by SPSS Inc. Worldwide Headquarters WEBCAST - Please join Jane Hendricks, Product Marketing, and Gregory Crist, Sales Engineer, for this webcast focusing on survey analysis and reporting. See why delivering the right survey research results to the right person at the right time makes all the difference. Posted: May 4, 2009 \| Premiered: February 26, 2009 Topics: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Customer Service \| Customer Service Best Practices \| Surveys

	Boost ROI with Faster, Easier, VISUAL Analytics sponsored by SPSS Inc. Worldwide Headquarters WEBCAST - Join us at this live webcast and learn how you can:<ul> <li>Use RFM analysis to quickly rank customers for high-return marketing</li> <li>Use advanced visualization techniques to uncover segments and patterns in your data, and apply these insights to growth, acquisition, and retention planning</li> <li>and more</li></ul> Posted: May 4, 2009 \| Premiered: February 24, 2009 Topics: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices

	Effective Strategies for Capturing the Voice of the Customer sponsored by SPSS Inc. Worldwide Headquarters WEBCAST - This free webcast will show you how to use the data you are already capturing through your feedback programs, as well as data generated through online conversations, to help you gain more value from every customer interaction. Posted: May 4, 2009 \| Premiered: March 12, 2009 Topics: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Customer Interaction Services \| Customer Loyalty \| Customer Satisfaction \| Customer Service \| Data Collection \| Data Management

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