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Customer Data Management

Effective Strategies for Capturing the Voice of the Customer

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	Drive Real-World Business Processes with Microsoft Dynamics CRM sponsored by Microsoft WEBCAST - Watch this webcast to learn how Microsoft Dynamics CRM can help you develop and strengthen profitable customer relationships. Posted: September 9, 2009 \| Premiered: September 9, 2009 Topics: CRM \| CRM Software \| Customer Data Management \| Customer Data Management Software \| Customer Service \| Sales and Marketing Software

	Introduction to Microsoft Dynamics CRM Online sponsored by Microsoft WEBCAST - This webcast, with an introduction from Steve Ballmer, Microsoft CEO, examines the importance of CRM software has on a company’s bottom line. Posted: September 9, 2009 \| Premiered: September 9, 2009 Topics: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Software \| Customer Data Management \| Customer Retention \| Customer Service \| Customer Support Software \| Sales \| Sales and Marketing Software

	Increase the Value of Customer Relationships Using the 2007 Office System and Microsoft CRM sponsored by Microsoft WEBCAST - Watch this webcast to learn how you can start enhancing your organization's interactions with customers by providing your employees with easy access to customer information through a widely adopted customer relationship management (CRM) tool, such as the Microsoft Dynamics CRM solution. Posted: September 9, 2009 \| Premiered: September 9, 2009 Topics: Collaboration \| CRM \| CRM Software \| Customer Data Management \| Customer Loyalty \| Microsoft Office \| Microsoft Outlook

	Grow Your Business with the Visibility to Capture More Sales Opportunities - Part 2 sponsored by Microsoft WEBCAST - Watch this webcast to learn of the features and benefits in the new version of Microsoft Dynamics CRM 4.0. Microsoft Dynamics CRM offers you innovative ways to access this powerful relationship management solution to empower your employees to respond quickly to customer demands and increase customer satisfaction. Posted: September 9, 2009 \| Premiered: September 9, 2009 Topics: CRM \| CRM Software \| Customer Data Management \| Customer Satisfaction \| Customer Service \| Customer Support Software \| Productivity \| Sales \| Sales and Marketing Software

	Taking Relationship Management to a New Level with Microsoft Dynamics CRM sponsored by Microsoft WEBCAST - Join Microsoft Dynamics CRM technology evangelist Phillip Haase in this webcast to learn about the Microsoft strategy and investments in enterprise CRM solutions and to understand how these solutions address the requirements for users, management, and IT. Posted: September 9, 2009 \| Premiered: September 9, 2009 Topics: CRM \| CRM Software \| Customer Data Management \| Customer Satisfaction \| Customer Service \| Sales \| TCO

	Grow Your Business with Microsoft Dynamics CRM sponsored by Microsoft WEBCAST - View this webcast to see how that Microsoft Dynamics CRM 4.0 gives you the capability to easily create and maintain a clear view of customers from first contact through purchase and post sales. Posted: September 9, 2009 \| Premiered: September 9, 2009 Topics: CRM \| CRM Software \| Customer Data Management \| Customer Service \| Lead Management \| Sales \| Sales and Marketing Software \| Sales Force Automation \| Sales Representatives

	Driving Business Process Productivity by Tuning Your Customer-Centric Business Processes for Profit sponsored by Microsoft WEBCAST - This webcast demonstrates how Microsoft Dynamics CRM can be used to capture and manage structured and unstructured sales and marketing customer data within a single, integrated system can help increase your organization's return on investment. Posted: September 9, 2009 \| Premiered: September 9, 2009 Topics: Collaboration \| CRM Software \| Customer Data Management \| Customer Data Management Software \| Customer Profiles \| Customer Service \| Customer Service Best Practices \| Productivity \| Sales and Marketing Software

	Do Extraordinary Things Everyday with Microsoft Dynamics CRM! sponsored by Microsoft WEBCAST - In this webcast, we show you how the productivity of your sales, customer service, and marketing teams can be dramatically increased by taking advantage of the enhancements in the newly released Microsoft Dynamics CRM 4.0. Posted: September 9, 2009 \| Premiered: September 9, 2009 Topics: CRM \| CRM Software \| Customer Data Management \| Customer Profiles \| Customer Satisfaction \| Customer Service \| Sales and Marketing Software

	Developing a High Performance Sales Team with Microsoft Dynamics CRM 4.0 sponsored by Microsoft WEBCAST - View this webcast to find out how you can strengthen and streamline the way you find, keep, and grow customer relationships and to see how Microsoft Dynamics CRM is the right choice for your business. Posted: September 9, 2009 \| Premiered: September 9, 2009 Topics: Business Intelligence \| CRM \| CRM Services \| CRM Software \| Customer Data Management \| Customer Interaction Services \| Productivity \| Sales \| Sales Force Automation \| Sales Representatives

	Microsoft Dynamics Webcast: Beyond the Boundaries of Traditional CRM sponsored by Microsoft WEBCAST - Watch this webcast to learn the concrete ways Microsoft Dynamics CRM can help you attain a 360-degree view of your customers. Posted: September 9, 2009 \| Premiered: September 9, 2009 Topics: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Services \| CRM Software \| Customer Data Management \| Customer Data Management Software \| Customer Profiles

	The Top 5 Challenges in Processing Customer Orders And How To Solve Them sponsored by Esker Inc. WEBCAST - This webcast details the top five challenges in processing customer orders and gives practical expert advice on how to solve them. Host Greg Collins also gives an actual industry example and sets some key performance indicators for success. Posted: July 10, 2009 \| Premiered: July 10, 2009 Topics: Business Intelligence \| Business Management \| Business Performance Management \| Customer Data Management \| Sales \| Sales Force Automation \| Sales Order Management \| Sales Orders \| SAP (Product)

	Intelligent Decisions: Enhancing Processes with Business Rules and Predictive Models sponsored by SPSS Inc. Worldwide Headquarters WEBCAST - Learn how your organization can integrate analytics with business processes to become a Predictive Enterprise that employs insights to make intelligent decisions. This webinar will show you the fundamentals of combining industry knowledge and business rules with powerful analytics to improve revenue generation and business performance. Posted: May 4, 2009 \| Premiered: March 5, 2009 Topics: Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Predictive Analytics \| Predictive Analytics Software \| Predictive Performance Management

	Turning Results into Rewards: Survey Analysis and Reporting sponsored by SPSS Inc. Worldwide Headquarters WEBCAST - Please join Jane Hendricks, Product Marketing, and Gregory Crist, Sales Engineer, for this webcast focusing on survey analysis and reporting. See why delivering the right survey research results to the right person at the right time makes all the difference. Posted: May 4, 2009 \| Premiered: February 26, 2009 Topics: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Customer Service \| Customer Service Best Practices \| Surveys

	SPSS Text Analysis for Surveys 3.0: Get the Most Out of Open-Ended Text Responses sponsored by SPSS Inc. Worldwide Headquarters WEBCAST - Maximize survey research value with open text responses. If you've limited your surveys to close-ended questions due to the time and expense of reading and manually coding text responses, this session can be your organization's first step toward maximizing the value of your survey data. Posted: May 4, 2009 \| Premiered: February 12, 2009 Topics: Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Customer Interaction Services \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Surveys

	Boost ROI with Faster, Easier, VISUAL Analytics sponsored by SPSS Inc. Worldwide Headquarters WEBCAST - Join us at this live webcast and learn how you can:<ul> <li>Use RFM analysis to quickly rank customers for high-return marketing</li> <li>Use advanced visualization techniques to uncover segments and patterns in your data, and apply these insights to growth, acquisition, and retention planning</li> <li>and more</li></ul> Posted: May 4, 2009 \| Premiered: February 24, 2009 Topics: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices

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