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	Service Catalog Management sponsored by Axios Systems WEBCAST - In this webcast, Sharon Taylor, Chief Architect of ITIL V3, shares her tips for building a Service Catalog. Sharon gives practical advice on setting up a Service Catalog as well as the associated challenges and benefits. Posted: November 12, 2009 \| Premiered: November 5, 2009 Topics: Business Service Management \| Cataloging (Information Management) \| Customer Service \| IT Infrastructure \| IT Service Management \| IT Services \| Service Level Management \| SLA

	IT/Business Integration – Who’s Doing it Best? sponsored by CA WEBCAST - Quebec organizations, compared to others in Canada, display much higher satisfaction with their IT effectiveness. They continually place a high priority on IT process improvement and the establishment of procedures for management and oversight of IT operations. Posted: November 12, 2009 \| Premieres: December 16, 2009 Topics: Best Practices \| Business IT Alignment \| Business Management \| IT Services \| Portfolio Management (IT Management) \| Software Development Tools \| Strategic Planning

	Monitor Cloud Platforms, SaaS Applications, and Internal Business Applications from the Same Platform sponsored by Nimsoft, Inc. WEBCAST - This webcast will explain how you can gain visibility into the performance and availability of your critical business applications, no matter where they are running. By monitoring all computing resources, you will be able to make better decisions as your enterprise transitions to a combination of internal and external environments. Posted: November 5, 2009 \| Premiered: November 1, 2009 Topics: Cloud Computing \| IT Infrastructure \| IT Management \| IT Services \| Network Management \| Network Monitoring \| Network Performance \| Network Service Providers \| Network Traffic Management \| Software as a Service

	Self-Service is Coming to IT Service Delivery…What You Need to Know sponsored by Surgient WEBCAST - User demand for infrastructure and services has increased at a much greater rate over the past few decades than IT resources available, thus causing an IT service delivery gap. Learn how Surgient's self-service platform can bridge that gap. Posted: October 28, 2009 \| Premiered: October 28, 2009 Topics: IT Infrastructure \| IT Services \| IT Spending \| Self-Service Applications Software \| Server Management \| Server Provisioning \| Service Level Management \| SLA \| User Needs Assessments \| Virtual Machine

	The Dynamic Infrastructure Worldwide Forum sponsored by IBM WEBCAST - View this on demand Dynamic Infrastructure Worldwide Virtual Forum for advice from leading experts on today's IT challenges. Posted: October 6, 2009 \| Premiered: June 17, 2009 Topics: Business Continuity Planning \| Business Development \| Business Environment \| Business Intelligence \| Business Management \| Business Performance Management \| Business Process Management \| IT Infrastructure \| IT Management \| IT Services

	Podcast- Offering the Cloud to your Clients sponsored by Google Apps Authorized Reseller Program PODCAST - In this podcast, learn how new technologies, demographic shifts and emerging business models in the cloud computing market are changing the way VARs and MSPs are working with clients. Posted: September 25, 2009 \| Premiered: September 25, 2009 Topics: Cloud Computing \| Customer Self-Service \| Data Centers \| IT Services \| Network Service Providers \| Server Management \| Software as a Service \| VARs

	Offering the Cloud to your Clients sponsored by Google Apps Authorized Reseller Program WEBCAST - In this webcast, learn how new technologies, demographic shifts and emerging business models in the cloud computing market are changing the way VARs and MSPs are working with clients. Posted: September 25, 2009 \| Premiered: September 25, 2009 Topics: Cloud Computing \| Customer Self-Service \| Data Centers \| Hybrid clouds \| Infrastructure Services \| IT Infrastructure \| IT Services \| Middleware \| Platform as a service \| Private cloud computing \| Public cloud computing \| Software as a Service \| VARs

	Targeted Business Analytics - How Large Companies Leverage SaaS BI sponsored by Oco, Inc. WEBCAST - This webcast gives an overview of how larger enterprises are leveraging business intelligence software in the Software-as-a-Service (SaaS) model. Posted: September 21, 2009 \| Premiered: September 18, 2009 Topics: Business Intelligence \| Data Integration \| Data Warehouses \| Enterprise \| Information Industry \| IT Services \| Organizational Change \| SaaS ERP

	Tips for tracing enterprise transactions sponsored by Forum Systems PODCAST - SOA governance is comprised of the strategies and technologies that ensure a SOA is developed to meet company standards and expectations. Posted: September 18, 2009 \| Premiered: September 18, 2009 Topics: Application Development \| Application Integration \| Application Monitoring \| Applications Management \| IT Governance \| IT Management \| IT Managers \| IT Service Management \| IT Services \| SOA \| SOA Governance

	Evaluating the Advantages and Pitfalls of SAP Managed Hosting sponsored by Freudenberg IT WEBCAST - In this webcast, you will learn what to look for in an SAP managed hosting provider -- including how to determine your organization's requirements and how to evaluate potential providers. Posted: June 16, 2009 \| Premiered: June 16, 2009 Topics: Application Infrastructure Providers \| Application Outsourcing \| Data Centers \| Hosting Services \| IT Infrastructure \| IT Services \| SAP (Product) \| SLA \| SLA Management Services \| Systems Management Services

	Numara Track It! - Change Management Webinar sponsored by Numara Software WEBCAST - The Numara Track It! helpdesk/ asset management solution offers a fully integrated “Change Management” module that provides flexibility for seamless upgrades of services - hardware and software. Watch this webinar to learn how this comprehensive solution tool allows anyone to manage change from any location without the cost of... Posted: June 8, 2009 \| Premiered: June 8, 2009 Topics: Asset Management Services \| Change Management \| Cost Benefit Analysis \| Help Desk Management \| Help Desk Management Services \| Help Desk Software \| IT Best Practices \| IT Services \| Software Licensing \| Software Maintenance

	MV Capacity Trending Advisor sponsored by BMC Software, Inc WEBCAST - BMC Capacity Trending Advisor saves time and money, reduces the skills required for capacity planning, and delivers precision results that give you the data you need to procure the right resources to support business services. Learn more today. Posted: April 24, 2009 \| Premiered: April 23, 2009 Topics: Business Service Management \| Capacity Planning \| Data Management \| Data Storage \| IT Service Management \| IT Services \| Storage Capacity \| Storage Management

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