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	Advanced Reporting for Salesforce sponsored by SAP BusinessObjects WEBCAST - As a salesforce.com customer, you understand gathering data is only the first step towards success. Reports from Salesforce still require a lot of hands-on manipulation to get to the level of insight you and your executives need to make effective decisions. Posted: October 26, 2009 \| Premiered: October 19, 2009 Topics: Business Intelligence \| Business Intelligence Software \| Business Process Management \| Data Management \| Sales \| Sales and Marketing Software \| Sales Force Automation \| Sales Information Systems

	Productive Programmer: On the Lam from the Furniture Police sponsored by TheServerSide.com VIDEO - This keynote describes the frustrations of modern knowledge workers in their quest to actually get some work done, and solutions for how to guard yourself against all those distractions. Posted: October 21, 2009 \| Premiered: October 21, 2009 Topics: Application Life-Cycle Management \| Best Practices \| Business Models \| Business Processes \| Java \| Software Development Tools

	Don't Be Blind-Sided: How to Use Your Salesforce.com Data to Improve Sales Performance sponsored by Birst WEBCAST - As a sales manager, you may not have access to business analytics that may be telling a story about your team's performance. What analytics do you need in order to answer questions that may come down from upper management? In this session, you'll learn about what you need to see, report on, and summarize to manage your team's performance. Posted: October 19, 2009 \| Premiered: October 19, 2009 Topics: Analytic Applications Software \| Business Intelligence \| Business Intelligence Software \| Business Performance Management \| Dashboards \| Data Management \| Data Management Software \| Marketing \| Sales

	Introduction to Microsoft Dynamics CRM Online sponsored by Microsoft WEBCAST - This webcast, with an introduction from Steve Ballmer, Microsoft CEO, examines the importance of CRM software has on a company’s bottom line. Posted: September 9, 2009 \| Premiered: September 9, 2009 Topics: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Software \| Customer Data Management \| Customer Retention \| Customer Service \| Customer Support Software \| Sales \| Sales and Marketing Software

	Grow Your Business with the Visibility to Capture More Sales Opportunities - Part 2 sponsored by Microsoft WEBCAST - Watch this webcast to learn of the features and benefits in the new version of Microsoft Dynamics CRM 4.0. Microsoft Dynamics CRM offers you innovative ways to access this powerful relationship management solution to empower your employees to respond quickly to customer demands and increase customer satisfaction. Posted: September 9, 2009 \| Premiered: September 9, 2009 Topics: CRM \| CRM Software \| Customer Data Management \| Customer Satisfaction \| Customer Service \| Customer Support Software \| Productivity \| Sales \| Sales and Marketing Software

	Improve Customer Relationships Using the 2007 Office System sponsored by Microsoft WEBCAST - This webcast demonstrates how Microsoft software can help you develop more profitable customer relationships by simplifying how your employees work with colleagues, partners, and customers. Posted: September 9, 2009 \| Premiered: September 9, 2009 Topics: Collaboration \| CRM \| CRM Software \| Customer Interaction Services \| Customer Service \| Microsoft Office \| Productivity \| Sales

	Taking Relationship Management to a New Level with Microsoft Dynamics CRM sponsored by Microsoft WEBCAST - Join Microsoft Dynamics CRM technology evangelist Phillip Haase in this webcast to learn about the Microsoft strategy and investments in enterprise CRM solutions and to understand how these solutions address the requirements for users, management, and IT. Posted: September 9, 2009 \| Premiered: September 9, 2009 Topics: CRM \| CRM Software \| Customer Data Management \| Customer Satisfaction \| Customer Service \| Sales \| TCO

	Professional Basketball Team Expands Customer Base with Microsoft Dynamics CRM sponsored by Microsoft WEBCAST - This webcasts examines the trends, best practices, and competitive advantages of the customer-centric enterprise. Following the discussion with Martha Rogers, we find out how the Portland Trail Blazers have taken advantage of Microsoft Dynamics CRM to improve sales and grow their customer base. Posted: September 9, 2009 \| Premiered: September 9, 2009 Topics: CRM \| CRM Best Practices \| CRM Software \| Customer Service \| Customer Service Best Practices \| Sales \| Sales and Marketing Software

	Grow Your Business with the Visibility to Capture More Sales Opportunities sponsored by Microsoft WEBCAST - In part one of this webcast series, we show you how the productivity of your sales teams can be dramatically increased by utilizing the enhancements in the newly released Microsoft Dynamics CRM 4.0. Posted: September 9, 2009 \| Premiered: September 9, 2009 Topics: CRM \| CRM Software \| Productivity \| ROI \| Sales \| Sales and Marketing Software

	Grow Your Business with Microsoft Dynamics CRM sponsored by Microsoft WEBCAST - View this webcast to see how that Microsoft Dynamics CRM 4.0 gives you the capability to easily create and maintain a clear view of customers from first contact through purchase and post sales. Posted: September 9, 2009 \| Premiered: September 9, 2009 Topics: CRM \| CRM Software \| Customer Data Management \| Customer Service \| Lead Management \| Sales \| Sales and Marketing Software \| Sales Force Automation \| Sales Representatives

	Developing a High Performance Sales Team with Microsoft Dynamics CRM 4.0 sponsored by Microsoft WEBCAST - View this webcast to find out how you can strengthen and streamline the way you find, keep, and grow customer relationships and to see how Microsoft Dynamics CRM is the right choice for your business. Posted: September 9, 2009 \| Premiered: September 9, 2009 Topics: Business Intelligence \| CRM \| CRM Services \| CRM Software \| Customer Data Management \| Customer Interaction Services \| Productivity \| Sales \| Sales Force Automation \| Sales Representatives

	Increase Sales Productivity by Creating a Connected and Collaborative Sales Force sponsored by Microsoft WEBCAST - Find out how you can get the sales solution of the future today. In this webcast, you learn how creating a connected, collaborative sales team can help you win new business, as well as keep the business you already have. Posted: September 9, 2009 \| Premiered: September 9, 2009 Topics: Business Intelligence \| Collaboration \| CRM \| CRM Software \| Productivity \| Sales \| Sales and Marketing Software \| Sales Information Systems \| Sales Representatives

	The Top 5 Challenges in Processing Customer Orders And How To Solve Them sponsored by Esker Inc. WEBCAST - This webcast details the top five challenges in processing customer orders and gives practical expert advice on how to solve them. Host Greg Collins also gives an actual industry example and sets some key performance indicators for success. Posted: July 10, 2009 \| Premiered: July 10, 2009 Topics: Business Intelligence \| Business Management \| Business Performance Management \| Customer Data Management \| Sales \| Sales Force Automation \| Sales Order Management \| Sales Orders \| SAP (Product)

	Video White Paper: Seven Tips for Profiting from Lean Times with CRM sponsored by Oracle Corporation VIDEO - The best time to streamline and turbo-charge the sales process is when competitors are looking the other way. That's why now is a good time to make the shift to a CRM solution that can catapult your organization into the next round of growth. Posted: June 10, 2009 \| Premiered: June 10, 2009 Topics: Business Intelligence \| CRM \| Customer Loyalty \| Customer Satisfaction \| Customer Service Best Practices \| Economic Environment \| Sales

	Oracle and Cast Iron Systems: Delivering an Integrated CRM Experience - Podcast sponsored by Cast Iron Systems PODCAST - Hear this Podcast to discover how you can rapidly synchronize your sales and customer service data with a variety of on-premise and on-demand systems. Posted: March 4, 2009 \| Premiered: March 3, 2009 Topics: Application Hosting \| Application Infrastructure \| CRM \| CRM Software \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Oracle (Product) \| Sales \| Software Infrastructure

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