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	Focusing on High-Tech Manufacturers sponsored by Infor CRM WHITE PAPER - This paper explores the idea that to effectively compete today and into the next generation, high-tech manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies high-tech manufacturers must do if they want to be profitable tomorrow and in the years to come. Posted: October 23, 2009 \| Published: October 23, 2009 Topics: CRM \| CRM Analytics \| CRM Best Practices \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Manufacturing \| Manufacturing Industry

	Winning in Today's Environment: Six Imperatives for the Chief Sales Officer sponsored by Oracle Corporation WHITE PAPER - Download the Oracle CRM White Paper, "Winning in Today's Environment: Six Imperatives for the Chief Sales Officer," to learn how you can deploy several best practices to achieve unparalleled sales success in your organization. Posted: October 20, 2009 \| Published: October 1, 2009 Topics: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices \| CRM Software \| Customer Profiles \| Dashboards \| Reporting Software \| Sales \| Sales Channels \| Sales Representatives

	7 Ways to Inspire Customer Loyalty with Voice of the Customer (VOC) Initiatives sponsored by Vovici WHITE PAPER - In the most challenging economic environment in generations, organizations are more focused than ever on retaining customers and maintaining existing revenue. Many businesses have put significant resources into implementing CEM and VOC programs. Read on to learn seven ways to inspire customer loyalty using these VOC initiatives. Posted: October 20, 2009 \| Published: October 20, 2009 Topics: Business Intelligence \| CRM \| CRM Analytics \| CRM Best Practices \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service Best Practices

	Customer Experience IQ Report sponsored by Vovici WHITE PAPER - The Customer Experience IQ (CEIQ) report identifies the six secrets of highly effective customer experience programs that every company can use to create true customer loyalty. Read this paper to learn which customer experience programs that organizations have implemented are most effective at driving customer loyalty. Posted: October 20, 2009 \| Published: October 20, 2009 Topics: Business Intelligence \| CRM \| CRM Analytics \| CRM Best Practices \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service Best Practices \| Web 2.0

	7 Habits of Highly Successful Surveys sponsored by Vovici WHITE PAPER - Understanding your customer is vital to maintaining and improving loyalty. Learn how to measure customer experience so you can build customer loyalty. Download a copy of the latest Vovici whitepaper 'The Customer Satisfaction Survey' to learn how to understand the major customer experience metrics and more! Posted: October 20, 2009 \| Published: October 20, 2009 Topics: Business Intelligence \| CRM \| CRM Analytics \| CRM Best Practices \| Customer Interaction Services \| Customer Loyalty \| Customer Service Best Practices

	The Technology of Innovation: Using CRM to Enable Customer-Centric Innovation sponsored by Pivotal CRM, a CDC Software solution WHITE PAPER - This white paper highlights the important role technology can play in the innovation process and looks at how a customer-focused approach to innovation can be supported by flexible customer relationship management tools. It explains how businesses can use CRM to foster and implement customer-centric innovation, enhancing the customer experience. Posted: October 19, 2009 \| Published: October 19, 2009 Topics: CRM \| CRM Analytics \| CRM Best Practices \| CRM Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service Best Practices

	How to Embrace CRM and Make it Succeed in Your Organization sponsored by SYSPRO WHITE PAPER - This White Paper shows you how the Customer Relationship has changed and what companies are doing to secure those customers. Posted: October 12, 2009 \| Published: October 12, 2009 Topics: CRM \| CRM Analytics \| CRM Best Practices \| CRM Services \| Customer Data Integration \| Customer Interaction Services \| Customer Loyalty \| Customer Satisfaction \| ERP

	Customer Relationship Management: The Winning Strategy in a Challenging Economy sponsored by Microsoft WHITE PAPER - In a growth economy, businesses typically spend aggressively to stoke the growth engine. When money is tight, however, organizations seek more cost-effective ways to nurture their business expansion. This paper explains how organizations can save money over tough times and find themselves better positioned to take the lead when times improve. Posted: September 15, 2009 \| Published: April 8, 2009 Topics: CRM \| CRM Analytics \| CRM Services \| Customer Data Management \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Economic Environment

	The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success sponsored by Microsoft WHITE PAPER - This white paper explains the importance of flexible software architecture, and how the right CRM solution can support and even advance an organization’s ability to evolve in lock-step with changes as they occur--enabling them to attain and maintain a competitive advantage. Posted: September 14, 2009 \| Published: September 14, 2009 Topics: CRM \| CRM Analytics \| CRM Best Practices \| CRM Services \| Customer Data Management \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Support Software

	CRM and Social Networking: Engaging the Social Customer sponsored by Microsoft WHITE PAPER - As social networking sites explode in popularity, the hype and interest continue to build. But sorting the fact from the hype can be a challenge. This paper discusses tangible ways that organizations can extract measurable business value from social networking by leveraging it in conjunction with Customer Relationship Management (CRM) solutions. Posted: September 14, 2009 \| Published: June 9, 2009 Topics: Blogs \| CRM \| CRM Analytics \| Customer Interaction Services \| Customer Loyalty \| Customer Profiles \| Social Computing \| Social Networking \| Web 2.0

	A Guide To CRM ROI sponsored by Relavis Corporation WHITE PAPER - The purpose of this paper is to provide a foundation for building, analyzing and interpreting a return on investment (ROI) model for your customer relationship management initiative. Posted: August 19, 2009 \| Published: August 13, 2009 Topics: Business Intelligence \| Business Management \| CRM \| CRM Analytics \| CRM Best Practices \| Customer Data Integration \| Customer Data Management \| ROI

	Visibility Through The Funnel: Integrating Advanced Analytics with Salesforce for Greater Insight in the Business sponsored by SAP BusinessObjects WHITE PAPER - This Beagle Research Group Profile examines how analytics solutions such as OnDemand solutions by Business Objects can help Salesforce users to strategically leverage sales and other data. Posted: June 17, 2009 \| Published: June 17, 2009 Topics: Compliance (Finance) \| CRM \| CRM Analytics \| CRM Analytics Software \| Reporting Software \| Sales and Marketing Software \| Sales Force Automation \| Sales Information Systems \| Sales Order Management \| Workforce Management Software \| Workforce Planning

	Let Customer Feedback Do the Driving sponsored by SPSS Inc. Worldwide Headquarters WHITE PAPER - As the second installment in The Customer Innovation Series, this paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation. Posted: May 7, 2009 \| Published: May 31, 2007 Topics: CRM \| CRM Analytics \| Customer Data Integration \| Customer Data Management \| Customer Interaction Services \| Customer Profiles \| Customer Satisfaction \| Customer Service

	Turning Customer Interactions into Money: Using Predictive Analytics to Achieve Stellar ROI sponsored by SPSS Inc. Worldwide Headquarters WHITE PAPER - This whitepaper makes the case for using predictive analytics as a catalyst for a company's growth. It includes best practices from several global companies including: Cablecom, Royal & Sun Alliance, and T. Rowe Price. Ultimately, it is about maximizing the level of understanding that can be achieved with customer data. Posted: May 7, 2009 \| Published: December 31, 2008 Topics: CRM \| CRM Analytics \| Customer Data Integration \| Customer Data Management \| Customer Interaction Services \| Customer Profiles \| Customer Satisfaction \| ROI

	Social CRM Comes of Age sponsored by Oracle Corporation WHITE PAPER - Web 2.0. Collaborative computing. Social media. And now Social CRM. These terms are used interchangeably, and often, to describe the massive transformation taking place across organizations today. What strategies and tools do the newest CRM solutions provide to leverage this new reality? Read this white paper to learn more about Social CRM. Posted: April 1, 2009 \| Published: April 1, 2009 Topics: Collaboration \| CRM \| CRM Analytics \| Customer Service \| Customer Service Best Practices \| Oracle (Product) \| Social Networking

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