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CRM Best Practices
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	How to Maximize Revenue by Sending Targeted Promotions to Customers sponsored by Infor CRM WHITE PAPER - This paper discusses the key obstacles that stand in the way of marketers garnering good insights into retention rates and customer profitability and presents a solution on how to overcome these obstacles. You'll also learn how to increase customer loyalty and retention while increasing revenue. Posted: October 23, 2009 \| Published: October 23, 2009 Topics: CRM \| CRM Best Practices \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Market Trends \| Marketing

	Focusing on High-Tech Manufacturers sponsored by Infor CRM WHITE PAPER - This paper explores the idea that to effectively compete today and into the next generation, high-tech manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies high-tech manufacturers must do if they want to be profitable tomorrow and in the years to come. Posted: October 23, 2009 \| Published: October 23, 2009 Topics: CRM \| CRM Analytics \| CRM Best Practices \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Manufacturing \| Manufacturing Industry

	Winning in Today's Environment: Six Imperatives for the Chief Sales Officer sponsored by Oracle Corporation WHITE PAPER - Download the Oracle CRM White Paper, "Winning in Today's Environment: Six Imperatives for the Chief Sales Officer," to learn how you can deploy several best practices to achieve unparalleled sales success in your organization. Posted: October 20, 2009 \| Published: October 1, 2009 Topics: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices \| CRM Software \| Customer Profiles \| Dashboards \| Reporting Software \| Sales \| Sales Channels \| Sales Representatives

	7 Ways to Inspire Customer Loyalty with Voice of the Customer (VOC) Initiatives sponsored by Vovici WHITE PAPER - In the most challenging economic environment in generations, organizations are more focused than ever on retaining customers and maintaining existing revenue. Many businesses have put significant resources into implementing CEM and VOC programs. Read on to learn seven ways to inspire customer loyalty using these VOC initiatives. Posted: October 20, 2009 \| Published: October 20, 2009 Topics: Business Intelligence \| CRM \| CRM Analytics \| CRM Best Practices \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service Best Practices

	Customer Experience IQ Report sponsored by Vovici WHITE PAPER - The Customer Experience IQ (CEIQ) report identifies the six secrets of highly effective customer experience programs that every company can use to create true customer loyalty. Read this paper to learn which customer experience programs that organizations have implemented are most effective at driving customer loyalty. Posted: October 20, 2009 \| Published: October 20, 2009 Topics: Business Intelligence \| CRM \| CRM Analytics \| CRM Best Practices \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service Best Practices \| Web 2.0

	7 Habits of Highly Successful Surveys sponsored by Vovici WHITE PAPER - Understanding your customer is vital to maintaining and improving loyalty. Learn how to measure customer experience so you can build customer loyalty. Download a copy of the latest Vovici whitepaper 'The Customer Satisfaction Survey' to learn how to understand the major customer experience metrics and more! Posted: October 20, 2009 \| Published: October 20, 2009 Topics: Business Intelligence \| CRM \| CRM Analytics \| CRM Best Practices \| Customer Interaction Services \| Customer Loyalty \| Customer Service Best Practices

	The Technology of Innovation: Using CRM to Enable Customer-Centric Innovation sponsored by Pivotal CRM, a CDC Software solution WHITE PAPER - This white paper highlights the important role technology can play in the innovation process and looks at how a customer-focused approach to innovation can be supported by flexible customer relationship management tools. It explains how businesses can use CRM to foster and implement customer-centric innovation, enhancing the customer experience. Posted: October 19, 2009 \| Published: October 19, 2009 Topics: CRM \| CRM Analytics \| CRM Best Practices \| CRM Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service Best Practices

	How to Embrace CRM and Make it Succeed in Your Organization sponsored by SYSPRO WHITE PAPER - This White Paper shows you how the Customer Relationship has changed and what companies are doing to secure those customers. Posted: October 12, 2009 \| Published: October 12, 2009 Topics: CRM \| CRM Analytics \| CRM Best Practices \| CRM Services \| Customer Data Integration \| Customer Interaction Services \| Customer Loyalty \| Customer Satisfaction \| ERP

	Circumstances and Customers Have Changed: Has Your Loyalty Program Kept Pace? sponsored by Oracle Corporation WHITE PAPER - According to the 2009 COLLOQUY Loyalty Marketing Census, while the average household is enrolled in 14.1 loyalty programs, they're only active in 6.2 programs. In fact, poorly implemented loyalty strategies can actually diminish customer loyalty. So what do you do? Find out in this new complimentary white paper by Peppers & Rogers Group and Oracle. Posted: October 2, 2009 \| Published: October 2, 2009 Topics: CRM \| CRM Best Practices \| Customer Loyalty \| Customer Profiles \| Customer Satisfaction \| Customer Service

	Relavis CRM: Exclusively for Lotus Notes sponsored by Relavis Corporation WHITE PAPER - CRM is all about sharing knowledge to drive more revenue and better support your customers. Relavis CRM will provide you with all the information you need to make the right decisions about your customers and prospects. Posted: September 16, 2009 \| Published: September 16, 2009 Topics: Collaborative Applications Software \| CRM \| CRM Best Practices \| CRM Software \| Lotus Notes \| Marketing \| Mobile CRM

	5 Best Practices for Smartphone Support: The Enterprise Guide to Smart Support for Smart Devices sponsored by LogMeIn, Inc. WHITE PAPER - This paper features real-world examples from US enterprises on how the benefits of keeping mobile devices functioning without interruption are felt on every level of business. Posted: September 16, 2009 \| Published: September 16, 2009 Topics: CFOs \| CRM Best Practices \| Customer Service Best Practices \| Help Desk Management Services \| Mobile CRM \| Mobile Device Management \| Mobile Workers \| Remote Control Software \| Smart Phones \| TCO \| Wireless Computing

	12 Tips to Assess Online Retail Readiness for the Holidays sponsored by Gomez WHITE PAPER - Overall Web performance - including availability, responsiveness and consistency - can have a huge impact on an online retailer's revenues, brand and customer satisfaction. Read this whitepaper to learn 12 tips to assess online retail readiness for the upcoming holiday season. Posted: September 15, 2009 \| Published: September 14, 2009 Topics: CRM Best Practices \| Customer Retention \| Customer Satisfaction \| High Availability \| Online Advertising \| Online Payments \| Online Shopping \| Retail Channels \| Web Site Administration \| Web Site Monitoring

	The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success sponsored by Microsoft WHITE PAPER - This white paper explains the importance of flexible software architecture, and how the right CRM solution can support and even advance an organization’s ability to evolve in lock-step with changes as they occur--enabling them to attain and maintain a competitive advantage. Posted: September 14, 2009 \| Published: September 14, 2009 Topics: CRM \| CRM Analytics \| CRM Best Practices \| CRM Services \| Customer Data Management \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Support Software

	A Guide to Successful CRM Implementations sponsored by Relavis Corporation WHITE PAPER - Successful CRM implementations require 3 basic fundamentals - methodology, management, and continuous improvement. This white paper addresses key components of a CRM implementation methodology which will ensure success: Project Team Organization, Implementation Roadmap, Project Lifecycle, and Post-implementation Approach. Posted: September 8, 2009 \| Published: September 8, 2009 Topics: Business Process Management \| Change Management \| CRM \| CRM Best Practices \| CRM Services \| Customer Satisfaction \| Project Management \| Project Portfolio Management

	A Guide To CRM ROI sponsored by Relavis Corporation WHITE PAPER - The purpose of this paper is to provide a foundation for building, analyzing and interpreting a return on investment (ROI) model for your customer relationship management initiative. Posted: August 19, 2009 \| Published: August 13, 2009 Topics: Business Intelligence \| Business Management \| CRM \| CRM Analytics \| CRM Best Practices \| Customer Data Integration \| Customer Data Management \| ROI

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