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	A Guide to the Value of Reliable Data in Retail Banking sponsored by DataFlux Corporation WHITE PAPER - Banks need to get smarter, attract the right customers, implement customer level risk management, and implement risk adjusted customer relationship pricing and all of this is dependent on trusted data. This paper examines the impact of unreliable data on retail banks. It then defines the requirements needed to guarantee data reliability in banking. Posted: November 4, 2009 \| Published: November 2, 2009 Topics: Banking Industry \| Business Process Management \| Customer Data Management \| Data Governance \| Data Management \| Data Quality \| Marketing \| Retail Banking Services \| Risk Assessment \| Risk Management \| Sales \| Sales and Marketing Software

	The Total Economic Impact Of DMExpress sponsored by Syncsort WHITE PAPER - The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of DMExpress on their organizations. Forrester’s aim is to clearly show all calculations and assumptions used in the analysis. Posted: October 28, 2009 \| Published: August 25, 2008 Topics: Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Data Warehouse Architectures \| Data Warehouse Software \| Data Warehouses \| Database Administration \| Database Management

	Streamline Your Business, Accelerate Your Growth: Using an Affordable Application Built for Small Businesses sponsored by SAP AG WHITE PAPER - The SAP® Business One application offers a single, affordable way to manage your entire business – from sales and customer relationships to financials and operations. Designed specifically for small businesses, it helps you streamline processes, act on timely information, and accelerate profitable growth. Posted: October 26, 2009 \| Published: October 26, 2009 Topics: Accounting Software \| Business Intelligence Software \| Customer Data Management \| ERP Software \| Inventory Management Software \| Purchase Order Management \| Reporting Software \| Sales Force Automation \| Small Businesses \| Web Applications Management

	Beyond Survival: Thriving Through the Turbulence: BI in the Retail Industry sponsored by SAP America Inc WHITE PAPER - Find out how retail organizations are improving the bottom line, by focusing on key tactics designed to facilitate low cost, efficient, customer-centric operations, all of which require integrated enterprise information and analysis capabilities found in business intelligence (BI) environments. Posted: October 12, 2009 \| Published: March 31, 2009 Topics: Business Intelligence \| CRM \| Customer Data Management \| Customer Interaction Services \| Data Governance \| Data Warehouses \| Retail Trade Industry \| SAP (Product) \| Supply Chain Management

	Make CRM Work the Way Salespeople Do sponsored by Oracle Corporation WHITE PAPER - This white paper examines how traditional CRM technologies, while valuable in helping organizations manage customers and revenues, have not really assisted the salesforce do their jobs. Posted: October 8, 2009 \| Published: October 8, 2009 Topics: CRM \| CRM Software \| Customer Data Management \| Oracle (Product) \| Sales \| Sales Representatives

	Enterprise, Back-Office Applications Propel our Business: An order management system, payroll and customer call center that connects your organization with customers and employees sponsored by IBM WHITE PAPER - With Oracle Applications Extension for Rational Performance you no longer have to jeopardize your business engine during an upgrade. You’ll eliminate risk, increase testing productivity, speedy delivery, and ensure the quality and scalability of your business systems. Posted: October 1, 2009 \| Published: October 1, 2009 Topics: Customer Data Integration \| Customer Data Management \| IT Best Practices \| IT Management \| Order Management Systems \| Systems Management \| Systems Testing \| Testing

	Security in the Call Center: Verifying Customer Identities without the Inconvenience sponsored by RSA, The Security Division of EMC WHITE PAPER - Is securing the Call Center possible without impacting the customer experience? This paper discusses the advantages and benefits of using knowledge-based authentication (KBA) to bolster Call Center security over other solutions. Posted: September 25, 2009 \| Published: September 18, 2009 Topics: Authentication \| Call Center Management \| Call Centers \| Customer Data Management \| Customer Privacy \| Endpoint Security \| Identity Management \| Identity Theft \| Personal Information Management Software

	Business Success in a Dark Market: An Inside Look at How the Fraud Underground Operates sponsored by RSA, The Security Division of EMC WHITE PAPER - The fraud underground is a sophisticated criminal enterprise that operates much like a real-world business. This white paper examines how the fraudster underground operates, the intricate supply chain that supports it, and how it continues to evolve. Posted: September 25, 2009 \| Published: September 8, 2009 Topics: Customer Data Management \| Customer Loyalty \| Customer Service \| Email Management \| Email Security \| Email Threats \| Fraud Protection \| Password Management \| Phishing \| Spam

	How to write a RFP for Master Data Management: 10 Common Mistakes to Avoid sponsored by Siperian, Inc. WHITE PAPER - Critical master data management (MDM) functionality can be easily overlooked when request for proposals (RFPs) are narrowly focused on a single business data type. Ensure success by avoiding 10 costly mistakes when writing your RFP. Posted: September 16, 2009 \| Published: September 1, 2007 Topics: Customer Data Integration \| Customer Data Management \| Data Classification \| Data Governance \| Data Integration \| Data Management \| Data Modeling \| Data Quality \| Data Storage \| Master Data Management \| Request for Proposals

	The Flawed Vision of Customer Data Integration – How to Get it Right the First Time sponsored by Siperian, Inc. WHITE PAPER - The initial goal of Customer Data Integration (CDI) was to create the most reliable customer data for the entire company. We now know that the golden opportunity for CDI lies within Master Data Management and the ability to uncover interactions and understand the relationships that companies have with their customers. Posted: September 16, 2009 \| Published: September 16, 2009 Topics: CRM \| Customer Data Integration \| Customer Data Management \| Customer Interaction Services \| Data Classification \| Data Management \| Data Mining \| Data Quality \| Master Data Management

	Customer Relationship Management: The Winning Strategy in a Challenging Economy sponsored by Microsoft WHITE PAPER - In a growth economy, businesses typically spend aggressively to stoke the growth engine. When money is tight, however, organizations seek more cost-effective ways to nurture their business expansion. This paper explains how organizations can save money over tough times and find themselves better positioned to take the lead when times improve. Posted: September 15, 2009 \| Published: April 8, 2009 Topics: CRM \| CRM Analytics \| CRM Services \| Customer Data Management \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Economic Environment

	The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success sponsored by Microsoft WHITE PAPER - This white paper explains the importance of flexible software architecture, and how the right CRM solution can support and even advance an organization’s ability to evolve in lock-step with changes as they occur--enabling them to attain and maintain a competitive advantage. Posted: September 14, 2009 \| Published: September 14, 2009 Topics: CRM \| CRM Analytics \| CRM Best Practices \| CRM Services \| Customer Data Management \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Support Software

	Enhance Your Business Banking Client Relationships with RIA Technologies sponsored by Actuate WHITE PAPER - Web 2.0 applications have forever changed the way that consumers interact with financial firms and those experiences have raised their expectations for online banking. Banks can now deliver Rich Internet Applications that automate business processes while providing a user experience that elicits real enthusiasm in the marketplace. Posted: September 10, 2009 \| Published: September 10, 2009 Topics: Banking Industry \| Business Process Automation \| Business Process Automation Software \| Business Processes \| Customer Data Management \| Customer Satisfaction \| Internet Applications Software \| Web 2.0 \| Web Analytics \| Web Development Tools

	Anatomy of a Siebel CRM Archiving Project sponsored by IBM WHITE PAPER - The basic principles for managing an archiving project presented in this paper can help you initiate and plan an archiving strategy that meets your organization’s requirements. Posted: September 4, 2009 \| Published: February 1, 2008 Topics: Backups \| CRM \| Customer Data Management \| Customer Retention \| Data Management \| Enterprise Content Management

	Wealth Management Firms Choose CRM to Improve Productivity and Client Service sponsored by Microsoft WHITE PAPER - To more clearly understand how wealth management firms are using Microsoft Dynamics CRM, Microsoft turned to IT advisory firm Mainstay Partners for an independent assessment. Mainstay Partners interviewed a number of firms to identify the measurable benefits they have achieved through deploying Microsoft Dynamics CRM. Posted: August 25, 2009 \| Published: August 25, 2009 Topics: CRM \| CRM Software \| Customer Data Integration \| Customer Data Management \| Customer Profiles \| Customer Service \| Microsoft Outlook \| Wealth Management

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