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	The 10 Worst Practices for Technical Support and How to Overcome Them sponsored by NTR Global WHITE PAPER - This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well?intentioned management blunders and discuss good and bad uses of support technology. Posted: October 29, 2009 \| Published: October 29, 2009 Topics: Customer Support Software \| Help Desk Management \| Help Desk Software \| Help Desks \| Remote Access Software \| Remote Control Software \| Remote Network Management \| Remote Support Services \| Troubleshooting

	Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment sponsored by NTR Global WHITE PAPER - Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform. Posted: October 29, 2009 \| Published: October 29, 2009 Topics: Customer Support Software \| Help Desk Software \| Help Desks \| Remote Access Software \| Remote Computing \| Remote Control Software \| Remote Support Services

	Top 10 Reasons to Upgrade to Windows Server 2008 R2 sponsored by Dell and Microsoft WHITE PAPER - Windows Server® 2008 R2 is the newest Windows Server operating system from Microsoft. Designed to help organizations reduce operating costs and increase efficiencies, Windows Server 2008 R2 provides enhanced management control over resources across the enterprise. Read the top 10 reasons why you should upgrade to Windows Server 2008 R2. Posted: October 13, 2009 \| Published: October 13, 2009 Topics: Data Center Power Management \| Microsoft Hyper-V \| Remote Access Software \| Server Management \| SMBs \| Storage Management \| Virtual Desktop Infrastructure \| Virtual Machine \| Windows Server Software

	Communications Skills for Remote Support sponsored by LogMeIn, Inc. WHITE PAPER - A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you'll learn from an experienced communications skills expert, 4 specific steps to help supercharge your customer relationships in an era of remote support. Posted: September 16, 2009 \| Published: September 16, 2009 Topics: Call Center Management \| Call Center Services \| CRM \| CRM Services \| Customer Interaction Services \| Customer Support Software \| Remote Access Software \| Remote Control Software

	How to Cut Overhead Costs Right Now: Connect Remote Workers, Using VPN Security sponsored by Cisco Systems, Inc. WHITE PAPER - Giving remote workers easy and secure access to your network with virtual private network (VPN) technology can result in big savings. Posted: August 14, 2009 \| Published: August 14, 2009 Topics: Productivity \| Remote Access Software \| Remote Computing \| Small Businesses \| SMBs \| VPN \| VPN Hardware

	The Building Blocks for Growth: A Network Can Improve Efficiency and Responsiveness, As Well As Control Costs sponsored by Cisco Systems, Inc. WHITE PAPER - Growth rises on the horizon for many small businesses, and one seizes the day, expansion often occurs rapidly. Preparation is crucial to success. What tools are required for a company with 20 employees, for example, to grow to 100 employees within a year? Read this paper to learn more... Posted: August 14, 2009 \| Published: August 14, 2009 Topics: Collaboration \| IP Networks \| IP Telephony \| Remote Access Hardware \| Remote Access Software \| Unified Messaging \| Unified Messaging Systems \| VPN

	Dell Equallogic PS Series and VMware View Enhance Virtual Desktop Project Success sponsored by Dell, Inc. WHITE PAPER - Read this white paper to to learn how VMware View can help IT administrators decrease operating costs by centralizing management, data protection and security. Posted: May 13, 2009 \| Published: May 13, 2009 Topics: Data Center Management \| Data Management \| Data Security \| Infrastructure Management \| Remote Access Hardware \| Remote Access Security \| Remote Access Software \| Server Management \| VMware

	Simplify Oracle CRM On Demand Integration sponsored by Cast Iron Systems WHITE PAPER - Oracle CRM on Demand solutions offer tremendous benefits like rapid implementations, ease-of-use and subscription pricing. SaaS adoption is increasing so the need to integrate between such products and backend applications is critical to rapidly realizing the full benefits of the solution. Read this paper for more. Posted: February 23, 2009 \| Published: February 23, 2009 Topics: Application Life-Cycle Management \| CRM \| CRM Software \| Remote Access Software \| Software as a Service \| Software Virtualization

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