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sponsored by i365, A Seagate Company

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	Reducing Corporate Risk: Best Practices Data Protection Strategy for Remote and Branch Offices (ROBOs) sponsored by i365, A Seagate Company WHITE PAPER - This white paper examines the vulnerabilities of today’s remote and branch office IT landscape, and details the advantages of a disk-based backup and recovery strategy for managing and protecting the data contained in these systems. Posted: November 16, 2009 \| Published: November 16, 2009 Topics: Backups \| Business Continuity Planning \| Online Backups \| Remote Backups \| Remote Computing \| Remote Network Management \| Remote Office Connectivity \| Remote Offices \| ROBO

	The 10 Worst Practices for Technical Support and How to Overcome Them sponsored by NTR Global WHITE PAPER - This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well?intentioned management blunders and discuss good and bad uses of support technology. Posted: October 29, 2009 \| Published: October 29, 2009 Topics: Customer Support Software \| Help Desk Management \| Help Desk Software \| Help Desks \| Remote Access Software \| Remote Control Software \| Remote Network Management \| Remote Support Services \| Troubleshooting

	Cutting Costs with WAN Optimization sponsored by Riverbed Technology, Inc. WHITE PAPER - Did you know it’s possible to cut IT costs without impacting day-to-day IT operations? In fact, when you download this whitepaper from Riverbed on cost-savings through WAN optimization, you’ll discover how businesses of all different sizes have realized a return on investment in just a few months. Posted: October 1, 2009 \| Published: October 1, 2009 Topics: Continuous Data Protection \| Disaster Recovery \| Remote Access Security \| Remote Backups \| Remote Computing \| Remote Network Management \| Storage Resource Management \| WAN

	The Unified Remote Access Approach sponsored by Blue Coat WHITE PAPER - Traditional VPN technologies have been pushed beyond the scope of their original design, forcing IT organizations to accept the high cost and complexity of add-ons, extenders, multiple consoles, and thick client software administration. This white paper provides an analysis of existing IPSec and SSL VPN, followed by an overview of Blue Coat RA. Posted: May 14, 2009 \| Published: May 1, 2007 Topics: Remote Network Management \| Remote Office Connectivity \| Remote Offices \| SSL VPN \| VPN \| VPN Appliances \| VPN Hardware \| VPN Service Providers \| VPN Services \| VPN Software

	Comparing Research in Motion and Microsoft Mobile Solutions sponsored by Microsoft WHITE PAPER - This paper compares the Research In Motion BlackBerry solution with the Microsoft® mobile solution by analyzing features of the user experience and the administrator experience. Posted: December 5, 2008 \| Published: December 5, 2008 Topics: Business Intelligence \| ERP \| Handheld Device Security \| Handheld Devices \| Mobile Device Management \| Mobile Device Management Software \| Remote Computing \| Remote Network Management

	Hidden Dangers in the Mobile Worker Jungle sponsored by Blue Coat WHITE PAPER - This white paper, offers a number of scalable solutions that are easy for IT to install and maintain, while providing a reliable, faster, and more secure experience for all of the company's mobile and remote workers. Posted: March 10, 2008 \| Published: March 10, 2008 Topics: ERP System \| Mobile Device Management \| Mobile Device Management Software \| Mobile Workers \| Remote Access Security \| Remote Computing \| Remote Network Management \| Remote Users \| WAN

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